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Emerging Role of CIOs. Nagy Hanna Senior Advisor, ISGVP. Challenges of e-Government. Incorporate ICT into the overall public sector reform strategy Requires flexibility: experimentation, piloting and agile learning Includes process, technological, institutional and social innovations

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Emerging role of cios

Emerging Role of CIOs

Nagy Hanna

Senior Advisor, ISGVP


Challenges of e government
Challenges of e-Government

  • Incorporate ICT into the overall public sector reform strategy

  • Requires flexibility: experimentation, piloting and agile learning

  • Includes process, technological, institutional and social innovations

  • Harnessing intangibles such as information, knowledge, organizational and social capital

  • Requires coordinated approach to cross-departmental issues such as policy, standards and regulations, information infrastructure, ICT capability and skills, joint-up applications

  • Insuring focus on the ultimate beneficiary – citizens and businesses


Why cio
Why CIO?

  • Initially, e-Gov projects driven by technology departments in separate agencies, or coordinated by Central Technology Office (CTO).

  • Often lead to to technology-driven e-Government that overlooks key elements of change management, process re-engineering, public sector reform and focus on for improving quality of services for citizens and businesses.

  • Such programs faced serious implementation and adoption problems, if not complete failure. Duplication of efforts and failure to deliver joint-up services.

  • Over-reliance on internal recourses: limited outsourcing due to conflict of interests

  • CIO is needed to bring-in crucial change management focus and capacity.

  • CIO’s broadly-defined role is to encorporate ICT into government strategic planning and business process reform to deliver customer-focused services.


Responsibilities of national cio
Responsibilities of National CIO

  • Both operational and policy responsibilities, balanced according to local needs. May include roles of:

    • policy and oversight manager

    • networking specialist

    • business change agent

    • operations specialist

    • interagency coordinator

  • Often focus on strategy and policy-related issues that require central direction

  • Operational and management responsibilities are focused on projects crucial to insure interoperability and to enable seamless integration of ICT systems and services across agencies, leaving agency-specific applications and planning to individual agencies.


Issues in cio office
Issues in CIO Office

  • Technology vs. policy

    • Unlike the technology departments CIOs are not necessarily technically oriented. They are more engaged in planning, oversight of the strategic process re-engineering and change management than with the fine details of particular technology solutions.

    • Emerging model, following the private sector, is a split leadership between a CIO and CTO. The CIO and CTO work closely together with some blurring of responsibilities. Technology departments are often directly or indirectly subordinate to the CIO office.

  • Centralized vs. decentralized function. To strike an appropriate balance between centralized strategic guidance and policy setting and decentralized systems implementation and project development with line management ownership.

    • Powerful National CIO, tied to key ministry or reporting directly to the PM Office

    • CIO positions in major ministries and agencies with a significant degree of freedom. Natiuonal CIO Council for coordination

    • Other issues and solutions?


Tools of influence
Tools of Influence

  • A central fund to initiate pilots and finance cost-share projects in support of the e-Gov strategy, especially for projects that cut across agencies.

  • Requiring that all projects receive the approval of the national CIO prior to the release of funds.

  • Internal loans, requiring ministries to pay back funds they consume through budget reductions over time, promoting projects with clear cost benefit paybacks.

  • Making agency’s CIOs formally employees of the national CIO office. They are hired by agencies with National CIO approval.

  • Building consensus and stakeholder commitment through CIO or eGov Council that represents all key agencies and ministries.

  • Others?


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