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Introduction to Information Systems

Introduction to Information Systems. Third Edition. Chapter 5. Information Systems for the Enterprise. Learning Objectives. Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM)

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Introduction to Information Systems

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  1. Introduction to Information Systems Third Edition Chapter 5 Information Systems for the Enterprise

  2. Learning Objectives Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM) Enterprise resource planning (ERP)

  3. Finance Management

  4. Reporting and Compliance Exception reporting Compliance reporting eXtensible Business Reporting Language (XBRL)

  5. Human Capital Management • Human resources management • Workforce management • Talent management

  6. Human Capital Metrics

  7. Supply Chain Management • Optimize flow of products from source to customer • Align supply with demand

  8. Supply Chain Operations Reference • Plan • Source • Make • Deliver • Return

  9. Measuring Performance Visibility Demand forecast accuracy Walmart and Dell

  10. IS for Supply Chain

  11. Collaboration and Sensing

  12. Customer Relationship Management Customer retention Profitability Revenue Listening to customers

  13. CRM Technologies Email marketing Sales force automation Customer service and support

  14. Enterprise Resource Planning • Support back office business processes • Modules and applications

  15. Integration Strategies Suite Best of breed Middleware

  16. Implementation Issues Complexity Process change Location differences

  17. Software-as-a-Service Subscription-based ERP advantages and disadvantages

  18. Summary Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM) Enterprise resource planning (ERP)

  19. Salesforce.com Case Double-digit growth; sales $6B 2016 “Pay-as-you-go” subscription pricing Enterprise-level cloud computing Competitive advantages Constant technology upgrades Security challenges

  20. Mandarin Oriental Case • 40 properties in 25 countries • Unique properties, consistent performance standards • Global approach to talent, 10,000 colleagues on four continents • Talent management system • Assess performance, determine career path and training

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