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The Role of (STATS SA) Data in Performance Monitoring and Evaluation (PME)

The Role of (STATS SA) Data in Performance Monitoring and Evaluation (PME) - Carrying-out PME as a Developmental Approach in Strengthening Service Delivery Performance - - STATS SA Symposium on Evidence Based Decision-making -. Chris Oelofse

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The Role of (STATS SA) Data in Performance Monitoring and Evaluation (PME)

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  1. The Role of (STATS SA) Data in Performance Monitoring and Evaluation (PME) - Carrying-out PME as a Developmental Approach in Strengthening Service Delivery Performance - - STATS SA Symposium on Evidence Based Decision-making - Chris Oelofse Senior Manager: Performance Monitoring & Evaluation Branch, Department of the Premier, October 2013

  2. One common challenge faced by every organisation is how to service its customers better. The public sector is no exception. To deliver on the customer promise, we must build a ‘connected government’, seamlessly aligning multiple government departments with customer needs, and infuse citizen-centric service delivery.

  3. Assessing 3 dimensions of Service Delivery: • Service Delivery Outcomes in Context of Policy Objectives • Delivery Capability of Depts. (individual & as a collective) • Quality of Service Delivery

  4. Internal Business Processes “Data is a means, not the end"

  5. “Reaching a situation where data carries a substantial value, and is recognised as an organisational asset, imposes significant responsibilities in data management.”

  6. - Getting information to the people who need it and in a form that they can use is critical -

  7. - Getting information to the people who need it and in a form that they can use is critical -

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