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Government of Karnataka

Government of Karnataka. Department of Commercial Taxes. E-checkpost A New Paradigm. Commercial Taxes Department Backbone of state’s finances but:. Outdated systems lead to pilferage and corruption. Cost of compliance very heavy for tax payers – permissions, frequent visits, harassment

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Government of Karnataka

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  1. Government of Karnataka Department of Commercial Taxes E-checkpost A New Paradigm

  2. Commercial Taxes DepartmentBackbone of state’s finances but: • Outdated systems lead to pilferage and corruption. • Cost of compliance very heavy for tax payers – permissions, frequent visits, harassment • Paper based systems unable to cope with high volumes. • Emphasis on regulatory role and policing • Bogged down by routine work – no attention to analysis

  3. E-check post is a component of a larger ‘Project Transformation’ TO FROM

  4. e-check post – A Part of total Transformation of a system e - Vardan e - Varadi e - SUGAM e - Payment Services at doorsteps A new paradigm -E-Checkpost e -Grievance e - CST m - Sugam E - Parivarthana e - Suvega Involving common citizens e - Grahak Transparency and Accountability Accessibility through mobile phone Comprehensive Assessment System

  5. The birth of check post

  6. check post – 2 basic Activities

  7. It was discovered that some dealers were using parallel bill books to evade tax • To encounter this, department decided to supply the Bill Books. The leaves of Bill Book were enabled to have certain security features. • These Department supplied Bill Books were called Delivery Notes (in triplicate). • The intention was that the dealer would be forced to account in his bill books, as the Department would have the correct number of the Delivery Notes issued to a Dealer. THE DELIVERY NOTE

  8. checkpost: A lose-lose-lose system

  9. SOLUTION: A PARADIGM SHIFT

  10. SOLUTION: A PARADIGM SHIFT

  11. COMPARISON Before and after e-checkpost

  12. THE E – CHECK POST - challenges

  13. Business Process Re-engineering

  14. Technology intervention • Web based system for 4,50,000 + dealers. • CTDWAN for networking 2000 systems located in 176 offices/check posts. • Integrated with SMS gateway of NIC. • A control room, working 24X7, has been established. • The software development by an in-house team of NIC.

  15. M-governance through M-sugam • Mobile based facility given to dealers for SUGAM no. • The dealer now needed to send only critical parameters of SUGAM, in the prescribed format through SMS. • The system verified the request and returned the SUGAM No. through SMS instantaneously. • Mobile squads also enabled to verify the validity of SUGAM no. shown by transporters and update their verification findings in the system by sending SMS .

  16. ENVIRONMENT BUILDING – WINNING OVER THE DEALERS • Interactive meets with trade bodies to introduce the concept. • Main selling point – dealers no longer required to come to tax offices to obtain ‘Delivery Notes’ and trucks would get instantaneous clearance at checkposts. • Electronic C forms had already been introduced, trading community was very happy with Department’s reforms. • On ground success seen when different trade bodies started competing with each other to organize training programmes. Department just provided the resource personnel.

  17. capacity BUILDING – eNABLING THE OFFICERS AND OFFICIALS • All officers/officials imparted week long mandatory training on E-governance initiatives and basic Computer skills. • Administrative Training Institute and District Training Institutes used. • Training programme was completely hands on, with Trainers selected from the department.

  18. REFORMED PERSONNEL POLICY • Rotation system adopted for staffing at checkposts. • In-cognito inspection of checkposts by supervising officers • Online monitoring of checkposts.

  19. THE MILESTONES !

  20. OUTREACH Note - Reputed transporters all over the country, do not book goods to Karnataka unless provided with SUGAM / SUVEGA numbers by the dealers.

  21. THE OUTCOMES - 1

  22. THE OUTCOMES - 2

  23. THE UNIQUE FEATURES

  24. REPLICABILITY

  25. THE WAY FORWARD

  26. REASONS FOR SUCCESS

  27. THANK YOU

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