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CRM 2.0 – it’s the relationship, stupid!

CRM 2.0 – it’s the relationship, stupid!. Energi Norge 22. september. Me, me, me. Heidi Nordby Lunde Blogg: http://vampus.blogspot.com Twitter: http://twitter.com/vampus Bokmerker: http://www.delicious.com/vampus/energinorge Presentasjon: http://www.slideshare.net/vampus

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CRM 2.0 – it’s the relationship, stupid!

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  1. CRM 2.0 – it’s the relationship, stupid! Energi Norge 22. september

  2. Me, me, me • Heidi Nordby Lunde • Blogg: http://vampus.blogspot.com • Twitter: http://twitter.com/vampus • Bokmerker:http://www.delicious.com/vampus/energinorge • Presentasjon: http://www.slideshare.net/vampus • E-mail: vampus@gmail.com • Mobil: 4001 9747

  3. Hva er sosiale medier? En fellesbetegnelse på nettsteder der brukerne selv skaper, deler og distribuere innholdet.

  4. Don’t believe the hype

  5. Litago – økte 200% Kilde: DN lørdag 18. september 2010

  6. Demokratisk merkevare?

  7. Demokratisk merkevare?

  8. Demokratisk merkevare?

  9. Plattform for kommunikasjon

  10. Sosial CRM Marketing Salg Service &support Innovasjon Kunde-opplevelsen

  11. 500 millioner 14% Primært sosialt 78% 2,6 millioner

  12. Gal eller aktiv? La alle bidra

  13. Dell community

  14. Dell community

  15. Behandler du kundene dine som #drittunger?

  16. Behandler du kundene dine som #drittunger?

  17. Det du bygger sten for sten…

  18. Gal eller aktiv?

  19. Telenor service

  20. Telenor service

  21. Telenor service

  22. Banken min

  23. Banken min

  24. Kom i gang

  25. CRM 2.0 – it’s not stupid, it’s the relationship!

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