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Improving experience for people with cancer in Croydon

Improving experience for people with cancer in Croydon. Presentation on the finding of the national cancer patient survey 2012-13 Claudia Tomlinson Jackie Green Tuck Kay Loke. CHS is part of the London Cancer Alliance Partnership with LCA, Macmillan Cancer Relief etc.

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Improving experience for people with cancer in Croydon

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  1. Improving experience for people with cancer in Croydon Presentation on the finding of the national cancer patient survey 2012-13 Claudia Tomlinson Jackie Green Tuck Kay Loke

  2. CHS is part of the London Cancer Alliance • Partnership with LCA, Macmillan Cancer Relief etc. • Cancer and Core Functions Directorate (CCF) • CAB, Macmillan Information Centre, Counselling & complimentary services . How cancer services are organised at CHS

  3. Background and context National Cancer Patient Experience Survey 2012/13 CHS • Annual survey undertaken by Quality Health • All patients 16 + who had received treatment for cancer during September – November 2012 are eligible • National number of patients included 116,525. Average national response rate was 64% . • CHS number of patients included 66 with a 68% (44 patients) response rate • Trusts are ranked in top 20% and lower 20% in all questions and the intermediate group 60%

  4. Changes since the survey began: Sampling month Sample size Reducing number of responses Response rate stable over two years Survey methodology

  5. Survey methodology - respondents

  6. Surveymethodology sampling issues for CHS • Low numbers of eligible patients identified on PAS • Possible sampling issues due to difficulty in identifying cancer patients • Information services rely on clinical service to identify cancer patients by diagnosis

  7. Last 3 years results 2010 / 11 CHS in bottom 10 in the country • x 35 fell in bottom 20% and 4 x in top 20% 2011/ 12 CHS no longer in the bottom 10 • X 21 fell in bottom 20% and 19 in top % • 2012/13 CHS in bottom 10 in the country • x 38 fell in bottom 20% and 4 x in top 20% 1 of the 9 London Trusts in the bottom 10

  8. Questions rated in top 20% (‘green’ rated)

  9. Questions improved since last survey

  10. Questions significantly worsened since last survey

  11. Key Actions

  12. Key Actions

  13. Summary • Picture of findings of cancer patient experience for past three years presented, showing fluctuating performance • Methodological issues discussed including identification and sampling of patients • Although an overall worsening since last survey, there is evidence of good performance in many areas • Improvement actions will focus on: • Listening to patients and stakeholders • Sharing and learning from the results • Promote a multidisciplinary response

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