Alternative dispute resolution
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Alternative Dispute Resolution. Helping People Create Solutions Presentation to GSFC Supervisors May 3, 2011. Alternative Dispute Resolution. Goddard Space Flight Center. Dispute Resolution Processes. Equal Opportunity. Administrative Grievance. Chief Counsel. Negotiated Grievance. OSC.

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Alternative Dispute Resolution

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Alternative dispute resolution

Alternative Dispute Resolution

Helping People Create Solutions

Presentation to GSFC Supervisors

May 3, 2011

Alternative dispute resolution

Alternative Dispute Resolution

Goddard Space Flight Center

Dispute Resolution Processes

Equal Opportunity

Administrative Grievance

Chief Counsel

Negotiated Grievance



Employee Assistance Program

Office of the Ombuds

Alternative dispute resolution

DIRECT COSTS – Travel, Attorneys, Experts, Investigation

PRODUCTIVITY – Lost time, distraction, customer service (internal and external), opportunity (what could be created)

UNITY – Hiring new employees, relationships

EMOTIONAL COSTS – Looking back, stress

CAREER COSTS – Finding another job

Alternative Dispute Resolution Program

Conflict Is Costly

Alternative dispute resolution

Alternative Dispute Resolution Program

What Does the ADR Program Offer?

  • Consultation

  • Facilitation

  • Mediation

  • Training

    • Conflict Management

    • The Effective Supervisor: Communicating for Performance

    • Gender Differences in Negotiation (beginning/advanced)

    • Cross-cultural/international communication

    • ADR for Supervisors

    • Negotiations in Technology-Driven Environments

    • The Art of the Apology Respectful Confrontation

Alternative dispute resolution

Consultation or other intervention

Alternative Dispute Resolution Intervention Flow Chart

Employee & First Line Supervisor Attempt to Work Out Issues First


  • Work In Neutral Environment

  • Control Process

  • Discuss & Clarify Issues

  • Explore Solutions






Alternative dispute resolution

Alternative Dispute Resolution Program Usage Rate: Calendar Year 2010

  • 101 Consultations

  • - All organizations represented

  • - Spikes due to performance appraisals/midterms/discussions

  • 19 Interventions (mediations/facilitations)

    • Some interventions took as many as 5 follow-up sessions (numbers don’t include follow-ups)

  • - Referrals from OHCM, Legal, EEO, Union, Supervisors, Employees

Alternative dispute resolution

Bases for ADR Intakes - Calendar Year 2010

Total Intake = 100

Types of issues raised

Types of Issues Raised

  • Communication, communication, communication

    • Style issues, management issues, interpersonal issues, problems communicating with another person, not getting information that one needs to do their job, “he said/she said,” slanderous comments

  • Performance

    • Rating, mid-term, trying to head off a bad rating/unpleasant conversation at the pass

  • Harassment

    • “Attitudes” making work environment unpleasant, “bullying”, inappropriate comments, yelling, harassing e-mails

Types of issues raised1

Types of Issues Raised

  • Career Issues

    • Bad organizational “fit”, career crossroads or stalled career, full-cost, feeling like being forced out of a job, detail assignments

  • EEO Issues

    • Informal complaints or intakes that led to the filing of EEO complaints

  • Other

    • Union issues, issues more appropriate for Security, personal life spilling into work performance, consults from other Centers

Types of issues raised2

Types of Issues Raised

  • Promotion

    • Accretion process, non-selection, unmet expectations

  • Disciplinary Actions

    • PIP, suspension, termination

  • Reduction of/Change in Duties

    • Reassignments, reorganizations

  • Conduct

    • Antisocial behavior that may lead to disciplinary action

Alternative dispute resolution

Alternative Dispute Resolution Program

  • Timely process

  • Voluntary

  • Confidential

  • Collaborative process

  • Resolution vs. Settlement

  • Focus on relationship building

  • Future focused

  • Resource savings

Alternative dispute resolution1

Alternative Dispute Resolution

Dr. Dan Krieger, Program Manager

(301) 286-0482

Daniel.A.Krieger@ NASA.Gov

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