Alternative Dispute Resolution. Helping People Create Solutions Presentation to GSFC Supervisors May 3, 2011. Alternative Dispute Resolution. Goddard Space Flight Center. Dispute Resolution Processes. Equal Opportunity. Administrative Grievance. Chief Counsel. Negotiated Grievance. OSC.
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Helping People Create Solutions
Presentation to GSFC Supervisors
May 3, 2011
Goddard Space Flight Center
Dispute Resolution Processes
Employee Assistance Program
Office of the Ombuds
PRODUCTIVITY – Lost time, distraction, customer service (internal and external), opportunity (what could be created)
UNITY – Hiring new employees, relationships
EMOTIONAL COSTS – Looking back, stress
CAREER COSTS – Finding another job
Alternative Dispute Resolution Program
Conflict Is Costly
What Does the ADR Program Offer?
Alternative Dispute Resolution Intervention Flow Chart
Employee & First Line Supervisor Attempt to Work Out Issues First
Alternative Dispute Resolution Program Usage Rate: Calendar Year 2010
Total Intake = 100