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Alternative Dispute Resolution. Helping People Create Solutions Presentation to GSFC Supervisors May 3, 2011. Alternative Dispute Resolution. Goddard Space Flight Center. Dispute Resolution Processes. Equal Opportunity. Administrative Grievance. Chief Counsel. Negotiated Grievance. OSC.

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Alternative dispute resolution

Alternative Dispute Resolution

Helping People Create Solutions

Presentation to GSFC Supervisors

May 3, 2011


Alternative Dispute Resolution

Goddard Space Flight Center

Dispute Resolution Processes

Equal Opportunity

Administrative Grievance

Chief Counsel

Negotiated Grievance

OSC

Anti-Harassment

Employee Assistance Program

Office of the Ombuds


DIRECT COSTS – Travel, Attorneys, Experts, Investigation

PRODUCTIVITY – Lost time, distraction, customer service (internal and external), opportunity (what could be created)

UNITY – Hiring new employees, relationships

EMOTIONAL COSTS – Looking back, stress

CAREER COSTS – Finding another job

Alternative Dispute Resolution Program

Conflict Is Costly


Alternative Dispute Resolution Program

What Does the ADR Program Offer?

  • Consultation

  • Facilitation

  • Mediation

  • Training

    • Conflict Management

    • The Effective Supervisor: Communicating for Performance

    • Gender Differences in Negotiation (beginning/advanced)

    • Cross-cultural/international communication

    • ADR for Supervisors

    • Negotiations in Technology-Driven Environments

    • The Art of the Apology Respectful Confrontation


Consultation or other intervention

Alternative Dispute Resolution Intervention Flow Chart

Employee & First Line Supervisor Attempt to Work Out Issues First

  • PARTICIPANTS:

  • Work In Neutral Environment

  • Control Process

  • Discuss & Clarify Issues

  • Explore Solutions

Contact

Referral

or

Request

Mediation


Alternative Dispute Resolution Program Usage Rate: Calendar Year 2010

  • 101 Consultations

  • - All organizations represented

  • - Spikes due to performance appraisals/midterms/discussions

  • 19 Interventions (mediations/facilitations)

    • Some interventions took as many as 5 follow-up sessions (numbers don’t include follow-ups)

  • - Referrals from OHCM, Legal, EEO, Union, Supervisors, Employees


Bases for ADR Intakes - Calendar Year 2010 Calendar Year 2010

Total Intake = 100


Types of issues raised
Types of Issues Raised Calendar Year 2010

  • Communication, communication, communication

    • Style issues, management issues, interpersonal issues, problems communicating with another person, not getting information that one needs to do their job, “he said/she said,” slanderous comments

  • Performance

    • Rating, mid-term, trying to head off a bad rating/unpleasant conversation at the pass

  • Harassment

    • “Attitudes” making work environment unpleasant, “bullying”, inappropriate comments, yelling, harassing e-mails


Types of issues raised1
Types of Issues Raised Calendar Year 2010

  • Career Issues

    • Bad organizational “fit”, career crossroads or stalled career, full-cost, feeling like being forced out of a job, detail assignments

  • EEO Issues

    • Informal complaints or intakes that led to the filing of EEO complaints

  • Other

    • Union issues, issues more appropriate for Security, personal life spilling into work performance, consults from other Centers


Types of issues raised2
Types of Issues Raised Calendar Year 2010

  • Promotion

    • Accretion process, non-selection, unmet expectations

  • Disciplinary Actions

    • PIP, suspension, termination

  • Reduction of/Change in Duties

    • Reassignments, reorganizations

  • Conduct

    • Antisocial behavior that may lead to disciplinary action


Alternative Dispute Resolution Program Calendar Year 2010

  • Timely process

  • Voluntary

  • Confidential

  • Collaborative process

  • Resolution vs. Settlement

  • Focus on relationship building

  • Future focused

  • Resource savings


Alternative dispute resolution1

Alternative Dispute Resolution Calendar Year 2010

Dr. Dan Krieger, Program Manager

(301) 286-0482

Daniel.A.Krieger@ NASA.Gov


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