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E-Marketing Unit 4. Market Segmentation and Targeting. Instructor: Safaa S. Y. Dalloul. Elements of Lecture. Marketing Segmentation. Level of Market Segmentation. Segmenting Consumer Market. Descriptive Characteristics. Behavioral Segmentation.

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Market segmentation and targeting

E-Marketing

Unit 4

Market Segmentation and Targeting

Instructor: Safaa S. Y. Dalloul


Elements of lecture
Elements of Lecture

  • Marketing Segmentation

  • Level of Market Segmentation

  • Segmenting Consumer Market

  • Descriptive Characteristics

  • Behavioral Segmentation

  • Segmenting Business Market

  • Market Targeting

  • Effective Segmentation Criteria

  • Evaluating and Selecting the Market Segments



Marketing segmentation
Marketing Segmentation

  • Mass marketing is the maximum exposure of product advertising to consumers. It's the opposite of niche marketing.

  • In mass marketing, the seller engages in the mass production, mass distribution, and mass promotion of one product for all buyers


Marketing segmentation1
Marketing Segmentation

  • Micromarketing is a type of marketing strategy that has to do with targeting specific customers within a niche market.

  • Most companies are turning to micromarketing at one of four levels: segments, niches, local areas, and individuals.


Marketing segmentation2
Marketing Segmentation

  • So we distinguish between car buyers who are primarily seeking low-cost basic transportation, those seeking a luxurious driving experience, and those seeking driving thrills/adventures and performance.



Level of market segmentation
Level of Market Segmentation

  • Segment Marketing

    • Market Segment: consists of a group of customers who share a similar set of needs and wants.

    • Marketer doesn’t create the segment but identify & target it.


Level of market segmentation1
Level of Market Segmentation

  • Segment Marketing

Creaminess

Sweetness

Patterns of Market Segmentation


Level of market segmentation2
Level of Market Segmentation

  • Niche Marketing

    • Group of customers seeking a distinctive mix of benefits who are ready to pay extra premium.

    • Marketers usually identify niches by dividing a segment into sub segments.


Level of market segmentation3
Level of Market Segmentation

  • Niche Marketing

    • For example, Progressive, a Cleveland auto insurer, sells "nonstandard" auto insurance to risky drivers with a record of auto accidents, charges a high price for coverage and makes a lot of money in the process.


Level of market segmentation4
Level of Market Segmentation

  • Niche Marketing Traits

    • Distinct needs.

    • Less Competition

    • Niche has size, profit and growth potential.

    • Pay Premium

ROLLS ROYCE CAR


Level of market segmentation5
Level of Market Segmentation

  • Local Marketing

    • Marketing programs tailored to the needs and wants of local customer groups (trading areas, neighborhoods, even individual stores).

    • Example: Spiderman Movie Part 3 was released in 5 different language in India.


Level of market segmentation6
Level of Market Segmentation

  • Customerization

    • Ultimate segmentation – segments of 1 or customized marketing or one to one marketing.

    • Today customers are taking more individual initiative in determining what and how to buy.


Level of market segmentation7
Level of Market Segmentation

  • Customerization

    • Customers log onto the Internet;

      • Look up information and evaluations of product or service offers.

      • Dialogue with suppliers, users, and product critics.

      • Design the product they want.


Level of market segmentation8
Level of Market Segmentation

  • Customerization

    • Customerization empowers consumers to design the product and service offering of their choice.


Level of market segmentation9
Level of Market Segmentation

  • Customerization

    • A company is customized when it is able to respond to individual customers by customizing its products, services, and messages on a one-to-one basis.

    • Customerization is certainly not for every company: It may be very difficult to implement for complex products such as automobiles. Customierzation can raise the cost of goods by more than the customer is willing to pay.


Exercise
Exercise

Visit amazon.com and compare between the different products and customize your product



Segmenting consumer market
Segmenting Consumer Market

  • Two broad groups of variables are used to segment consumer markets.

    • Descriptive characteristics: geographic, demographic, and psychographic.

    • Behavioral considerations, such as consumer responses to benefits, use occasions, or brands.


Segmenting consumer market1
Segmenting Consumer Market

  • Regardless of which type of segmentation scheme is employed, the key is that the marketing program can be profitably adjusted to recognize customer differences.


Segmenting consumer market2
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

    • Demographic Segmentation

    • Psychographic Segmentation

  • Behavioral Segmentation


Segmenting consumer market3
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

      • Geographic segmentation calls for dividing the market into different geographical units such as nations, states, regions, counties, cities, or neighborhoods.


Segmenting consumer market4
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

      • The company can operate in one or a few areas, or operate in all but pay attention to local variations.

      • Ex.- Mcdonalds globally, sell burgers aimed at local markets, for example, burgers are made from lamb in India rather then beef because of religious issues. In Mexico more chilli sauce is added and so on.


Segmenting consumer market5
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

    • Demographic Segmentation

      • In demographic segmentation, the market is divided into groups on the basis of variables such as age, family size, family life cycle, gender, income, occupation, education, religion, race, generation, nationality, and social class.


Segmenting consumer market6
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

    • Demographic Segmentation

      • There are several reasons for the popularity of demographic variables to distinguish customer groups.


Segmenting consumer market7
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

    • Demographic Segmentation

      • One reason is that consumer needs, wants, and usage rates and product and brand preferences are often associated with demographic variables. Another is that demographic variables are easier to measure.


Segmenting consumer market8
Segmenting Consumer Market

Income

Age

Generation

Life Stage

Gender

Demographic

Variables

Social Class


Segmenting consumer market9
Segmenting Consumer Market

Age

Social Class


Segmenting consumer market10
Segmenting Consumer Market

Life Stage

Social Class


Segmenting consumer market11
Segmenting Consumer Market

Gender

Social Class


Segmenting consumer market12
Segmenting Consumer Market

Income

Social Class



Segmenting consumer market14
Segmenting Consumer Market

Social Class

Social Class


Segmenting consumer market15
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

    • Demographic Segmentation

    • Psychographic Segmentation

      • Psychographics is the science of using psychology and demographics to better understand consumers.

      • In psychographic segmentation, buyers are divided into different groups on the basis of psychological/personality traits, lifestyle, or values.


Segmenting consumer market16
Segmenting Consumer Market

  • Descriptive Characteristics

    • Geographic Segmentation

    • Demographic Segmentation

    • Psychographic Segmentation

      • People within the same demographic group can exhibit very different psychographic profiles.


Segmenting consumer market17
Segmenting Consumer Market

  • Behavioral Segmentation: In behavioral segmentation, buyers are divided into groups on the basis of their knowledge of, attitude toward, use of, or response to a product.


Segmenting consumer market18
Segmenting Consumer Market

  • People play five roles in a buying decision: Initiator, Influencer, Decider, Buyer, Users.

  • Different people are playing different roles, but all are crucial in the decision process and ultimate consumer satisfaction.

Explain the five roles that people play in a buying decision?


Segmenting consumer market19
Segmenting Consumer Market

  • Behavioral Variables

    • Many marketers believe that behavioral variables- occasions, benefits, user status, usage rate, loyalty status, buyer-readiness stage, and attitude-are the best starting points for constructing market segments.


Segmenting consumer market20
Segmenting Consumer Market

  • Behavioral Variables | Occasions

    • Occasions can be defined in terms of the time of day, week, month, year, or in terms of other well-defined temporal aspects of a consumer's life.

    • Marketers also can try to extend activities associated with certain holidays to other times of the year.


Segmenting consumer market21
Segmenting Consumer Market

  • Behavioral Variables | Occasions

    • For instance, while Christmas, Mother's Day, and Valentine's Day are the three major gift-giving holidays, these and other holidays account for just over half of the gifters' budgets.

    • That leaves the rest available throughout the year for occasion-driven gift-giving: birthdays, weddings, anniversaries, housewarming, and new babies.


Segmenting consumer market22
Segmenting Consumer Market

  • Behavioral Variables | Benefits

    • Buyers can be classified according to the benefits they seek. Even car drivers who want to stop for gas may seek different benefits.


Segmenting consumer market23
Segmenting Consumer Market

  • Behavioral Variables | User Status

    • Markets can be segmented into nonusers, ex-users, potential users, first-time users, and regular users of a product.

    • Blood banks cannot rely only on regular donors to supply blood; they must also recruit new first-time donors and contact ex-donors.


Segmenting consumer market24
Segmenting Consumer Market

  • Behavioral Variables | Usage Rate

    • Markets can be segmented into light, medium, and heavy product users. Heavy users are often a small percentage of the market but account for a high percentage of total consumption.


Segmenting consumer market25
Segmenting Consumer Market

  • Behavioral Variables | Buyer- Readiness Stage

    • A market consists of people in different stages of readiness to buy a product. Some are unaware of the product, some are aware, some are informed, some are interested, some desire the product, and some intend to buy. The relative numbers make a big difference in designing the marketing program.


Segmenting consumer market26
Segmenting Consumer Market

  • Behavioral Variables | Loyalty Status

    • Buyers can be divided into four groups according to brand loyalty status:

    • Hard-core loyals - Consumers who buy only one brand all the time.

    • Split loyals - Consumers who are loyal to two or three brands.

    • Shifting loyals - Consumers who shift loyalty from one brand to another.

    • Switchers - Consumers who show no loyalty to any brand.


Segmenting consumer market27
Segmenting Consumer Market

  • Behavioral Variables | Attitude

    • Five attitude groups can be found in a market: enthusiastic, positive, indifferent, negative, and hostile.



Segmenting business market1
Segmenting Business Market

  • Bases for Segmenting Business Markets

    • Business markets can be segmented with some of the same variables used in consumer market segmentation, such as geography, benefits sought, and usage rate, but business marketers also use other variables.


Segmenting business market2
Segmenting Business Market

  • Demographic

    • Industry: Which industries should we serve?

    • Company size: What size companies should we serve?

    • Location: What geographical areas should we serve?


Segmenting business market3
Segmenting Business Market

  • Operating Variables

    • Technology: What customer technologies should we focus on?

    • User or nonuser status: Should we serve heavy users, medium users, light users, or nonusers?

    • Customer capabilities: Should we serve customers needing many or few services?


Segmenting business market4
Segmenting Business Market

  • Purchasing Approaches

    • Purchasing-function organization: Should we serve companies with highly centralized or decentralized purchasing organizations?

    • Power structure: Should we serve companies that are engineering dominated, financially dominated, and soon?


Segmenting business market5
Segmenting Business Market

  • Purchasing Approaches

    • Nature of existing relationships: Should we serve companies with which we have strong relationships or simply go after the most desirable companies?


Segmenting business market6
Segmenting Business Market

  • Purchasing Approaches

    • Nature of existing relationships: Should we serve companies with which we have strong relationships or simply go after the most desirable companies?


Segmenting business market7
Segmenting Business Market

  • Purchasing Approaches

    • General purchase policies: Should we serve companies that prefer leasing? Service contracts? Systems purchases? Sealed bidding?

    • Purchasing criteria: Should we serve companies that are seeking quality? Service? Price?


Segmenting business market8
Segmenting Business Market

  • Situational Factors

    • Urgency: Should we serve companies that need quick and sudden delivery or service?

    • Specific application: Should we focus on certain applications of our product rather than all applications?

    • Size of order: Should we focus on large or small orders?


Segmenting business market9
Segmenting Business Market

  • Personal Characteristics

    • Buyer-seller similarity: Should we serve companies whose people and values are similar to ours?

    • Attitudes toward risk: Should we serve risk-taking or risk-avoiding customers?

    • Loyalty: Should we serve companies that show high loyalty to their suppliers?


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