Arriva in south east northumberland
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Arriva In South East Northumberland. Service Changes 23 rd March 2014. Major improvements to journey times for journeys from Blyth to Newcastle following customer comments New super-fast peak time Service X30 Services X4 and X5 routes streamlined within Tyne and Wear Service 471 Amble Links

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Arriva In South East Northumberland

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Arriva in south east northumberland

ArrivaIn South East Northumberland


Service changes 23 rd march 2014

Service Changes 23rd March 2014

  • Major improvements to journey times for journeys from Blyth to Newcastle following customer comments

    • New super-fast peak time Service X30

    • Services X4 and X5 routes streamlined within Tyne and Wear

  • Service 471 Amble Links

    • Experimental town service discontinued following trial period

    • Only one passenger on average per day

    • Consultation with local members and council officers throughout the process


Service changes 23 rd march 20141

Service Changes 23rd March 2014

  • Later buses on Service 1 between Blyth and Ashington (replaces X5 Blyth – Bebside)

  • Punctuality improvements to Service 1, Blyth to Ashington and Service 2, Blyth to Morpeth

    • Adjustments to running times at peak times reflecting changed traffic conditions


Service revisions under discussion for late may 2014

Service revisions under discussion for late May 2014

  • Punctuality improvements for X21/22

  • Improved off-peak hourly frequency on Service 34 between Ashington and Bedlington Station

  • School contract losses means the surrender of Service 30 contract


Major investments in se northumberland new 3m ashington depot

Major Investments in SE Northumberland – New £3m Ashington Depot


Major investments in south east northumberland sapphire

Major Investments in South East Northumberland - Sapphire

  • Service X21/X22 Newbiggin - Ashington – Bedlington - Newcastle upgraded to new ‘Sapphire’ standard in June 2014

  • Service to be fully Double Deck operated to improve capacity

  • E-Leather seating, wi-fi and plug sockets

  • ‘Next Stop’ announcement systems


Major investments in south east northumberland sapphire1

Major Investments in South East Northumberland - Sapphire


New sapphire standard of service

New Sapphire Standard of Service


Arriva vehicle investment in northumberland in 2014

Arriva Vehicle Investment in Northumberland in 2014

  • 16 ‘Sapphire’ standard double deckers for Service X21/X22

  • 3 new single deckers for Service 35

  • 5 new double deckers for Service X18

  • £3.1m of investment in 2014


Other arriva vehicle improvements in northumberland in 2014

Other Arriva Vehicle Improvements in Northumberland in 2014

  • Wi-Fi fitted to buses on Services X10/11 and 308

  • Upgraded buses for Services X14 and X20 by the Autumn

  • Newer coaches for Service X15 by the Autumn

  • By Autumn 2014 Ashington Depot will have the youngest fleet age in Arriva North East at 6.5 years, with Blyth Depot second youngest


Taking customer information to a new level

Taking Customer Information to a New Level

  • First nationwide bus AVL system in UK being piloted in North East. Full public roll out of customer ‘Travel Companion’

    • Mobile App for iPhone and Android for times, fares and bus stop information

    • Live vehicle tracking – customers can track their service in real time

    • Bus stop location finder and trip planner

    • 80,000 customer downloads to date and very favourable responses


Live vehicle tracking

Live Vehicle Tracking


Live vehicle tracking bus stop locations

Live Vehicle Tracking – Bus Stop Locations


Mobile screen app

Mobile Screen App


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