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Arriva In South East Northumberland. Service Changes 23 rd March 2014. Major improvements to journey times for journeys from Blyth to Newcastle following customer comments New super-fast peak time Service X30 Services X4 and X5 routes streamlined within Tyne and Wear Service 471 Amble Links

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service changes 23 rd march 2014
Service Changes 23rd March 2014
  • Major improvements to journey times for journeys from Blyth to Newcastle following customer comments
    • New super-fast peak time Service X30
    • Services X4 and X5 routes streamlined within Tyne and Wear
  • Service 471 Amble Links
    • Experimental town service discontinued following trial period
    • Only one passenger on average per day
    • Consultation with local members and council officers throughout the process
service changes 23 rd march 20141
Service Changes 23rd March 2014
  • Later buses on Service 1 between Blyth and Ashington (replaces X5 Blyth – Bebside)
  • Punctuality improvements to Service 1, Blyth to Ashington and Service 2, Blyth to Morpeth
    • Adjustments to running times at peak times reflecting changed traffic conditions
service revisions under discussion for late may 2014
Service revisions under discussion for late May 2014
  • Punctuality improvements for X21/22
  • Improved off-peak hourly frequency on Service 34 between Ashington and Bedlington Station
  • School contract losses means the surrender of Service 30 contract
major investments in south east northumberland sapphire
Major Investments in South East Northumberland - Sapphire
  • Service X21/X22 Newbiggin - Ashington – Bedlington - Newcastle upgraded to new ‘Sapphire’ standard in June 2014
  • Service to be fully Double Deck operated to improve capacity
  • E-Leather seating, wi-fi and plug sockets
  • ‘Next Stop’ announcement systems
arriva vehicle investment in northumberland in 2014
Arriva Vehicle Investment in Northumberland in 2014
  • 16 ‘Sapphire’ standard double deckers for Service X21/X22
  • 3 new single deckers for Service 35
  • 5 new double deckers for Service X18
  • £3.1m of investment in 2014
other arriva vehicle improvements in northumberland in 2014
Other Arriva Vehicle Improvements in Northumberland in 2014
  • Wi-Fi fitted to buses on Services X10/11 and 308
  • Upgraded buses for Services X14 and X20 by the Autumn
  • Newer coaches for Service X15 by the Autumn
  • By Autumn 2014 Ashington Depot will have the youngest fleet age in Arriva North East at 6.5 years, with Blyth Depot second youngest
taking customer information to a new level
Taking Customer Information to a New Level
  • First nationwide bus AVL system in UK being piloted in North East. Full public roll out of customer ‘Travel Companion’
    • Mobile App for iPhone and Android for times, fares and bus stop information
    • Live vehicle tracking – customers can track their service in real time
    • Bus stop location finder and trip planner
    • 80,000 customer downloads to date and very favourable responses
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