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Strategy and change management in Delft University of Technology Library. 26th IATUL Conference Québec City, May 29-June 2, 2005. Kees Konings, Manager Collection Management. Library. Description of the process of change in Delft University of Technology Library Applied method

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Strategy and change management in delft university of technology library

Strategy and change management in Delft University of Technology Library

26th IATUL Conference Québec City, May 29-June 2, 2005

Kees Konings, Manager Collection Management

Library


Introduction

Description of the process of change in Delft University of Technology Library

Applied method

Reception by stakeholders and library staff

Finalization of the process resulting in a new

library organization

Introduction


The shift to e services
The shift to e-services Technology Library

  • Increase of ICT in research and education

  • STM publishers focus on the end users, sustainable depositories and access to information. Those are our traditional services!

  • Decrease of budgets and funding

  • Forced collaboration between the technical universities in the Netherlands


Choices and consequences
Choices and consequences Technology Library


Search/find Technology Library

VKC

DelftSpecial

Mediation

Delivery

Publishing

DocUTrans

Document-

delivery

Logistics

Publishing system

Quality Selection

Digital preservation

Logistics

Archiving


Competences in the new library organization
Competences in the new library organization Technology Library

Search/find

VKC

DelftSpecial

Mediation

delivery

publishing

DocUTrans

Document –delivery

Logistics

Publishing system

Quality Selection

Digital preservation

Logistics

archiving


Consequences for the core business
Consequences for the core business Technology Library

  • Separate business units for the respective core businesses

    • the Virtual front office

    • the Technical University Academic Repository

    • the Publishing house

  • The business units will operate independently


  • Implementation and reception
    Implementation and reception Technology Library

    • Strategic plans presented to

      • Library staff

      • Customer panels

      • Board of the University

      • Ministry of Education and Science

      • Technical Universities in the Netherlands


    Implementation and reception1
    Implementation and reception Technology Library

    • Discussion with the stakeholders resulted in adaptation of the plans in terms of timing and cooperation:

      • Until 2007 the reference desks with limited service level stay open in combination with the preferred virtual reference desk

      • The set up of the cooperation between the technical universities takes more time than expected, so for the next years the academic repository only works for the Delft University of Technology.

      • A feasibility study to cost effectiveness of our publishing activities


    The process of change
    The process of change Technology Library

    • Method of change

      • Blue print approach

      • Adaptive change strategy


    The process of change1
    The process of change Technology Library

    • Important design criteria for the new organization are:

      • Teamwork; which means involvement of staff of

        different departments in one team

      • Disentanglement of processes, which resulted in

        disentanglement of tasks of our employees

      • Decreasing the number of management layers


    The process of change2
    The process of change Technology Library

    MT

    Change team

    Projectteams


    The process of change pitfalls
    The process of change: pitfalls Technology Library

    • Do not ask people to advice on their own jobs or positions in the organization

    • Be extremely clear about constraints and conditions

    • Stimulate to look at situations outside the library organization


    Results
    Results Technology Library

    • The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented

    • The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities

    • Dedicated functions for account management, product development and product ownership

    • New organization scheme


    Scheme of the new organization

    Scheme of the new organization Technology Library

    Serviceorganization

    Contentorganization

    Director &Management team

    Productdevelopment

    Support


    Results1
    Results Technology Library

    • The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented

    • The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities

    • New organization scheme

    • Management philosophy


    Management philosophy
    Management philosophy Technology Library

    • Decrease of management layers

    • Empowerment

    • Self organizing teams


    Conclusions
    Conclusions Technology Library

    • Consequences for the management team

    • Blueprint vs. adaptive change strategy; did it work?

    • Process of permanent change for the new organization


    Questions ??? Technology Library


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