NEW MEMBERSHIP MODEL Launch: April 16, 2013 Exciting Things Are Taking Place at HDI!

1. NEW MEMBERSHIP MODEL Launch: April 16, 2013 Exciting Things Are Taking Place at HDI!

2. Meet HDI • THEprofessional association and certification body for the technical service and support industry • HDI facilitates collaboration and networking:Conferences, renowned publications/research, certify/train 1000s each year • HDI connects solution providers with practitioners through industry partnerships and marketing services • Guided by an international panel of industry experts and practitioners • Serve a community of >120,000 technical service and support professionals, including ~5500 members • HDI is the premier resource for best practices and emerging trends • Technical Service • & Support Industry

3. The Value of HDI Membership • Everyone joins HDI for different reasons, but the driving force for joining is the same: incredible membership values • Explore and learn which HDI membership category is most valuable to you: • GROW YOUR CAREER • BUILD YOUR NETWORK • UTILIZE INDUSTRY RESOURCES • Learn more at ThinkHDI.com/Value

4. Proudly Presenting: HDI’s New Membership Model No Price Increase Corporate Membership Available Upon Request For a complete listing of benefits, go to www.ThinkHDI.com/Membership/Levels

5. Current Members: What Does This Mean to You? • Current HDI Members, Don't Fret! • You can keep your membership as it is until it expires, or change over any time • Just reach out to the HDI Customer Care Center at 800.248.5667 or Support@ThinkHDI.com

6. Brand NEW HDI Member Benefits • Alliance Partner Discounts • Resources Members and above • HDI is partnering with companies to offer expanded benefits to members like: • Event and training discounts • Hardware and software discounts • Access to a wide range of services, resources, and networking opportunities • Some current partners: CompTIA, ITpreneurs, KEDARit • A $250 Voucher • Team Package Includes one (1) $250 voucher that can be applied to the purchase of any • HDI training course (any delivery method) • The HDI Customer Satisfaction Index (CSI) Service • A Leadership Connection Membership Benefits Never Before Offered from HDI!

7. Brand NEW HDI Member Benefits • Print Package: $95 (domestic) | $155 (international) • Resources members and above • Add on to your membership to receive printed copies • HDI Support Center Practices & Salary Report (one issue per year) (a $399 value) • HDI Desktop Support Practices & Salary Report (one issue per year) (a $299 value) • HDI’s SupportWorld magazine (six issues per year) (a $79 value) • FREE to Leadership Connection Members • A Virtual Local Chapter • Local Chapter Members and above • Don’t live close to an existing HDI local chapter, no problem • Members can compliment existing local chapter participation • Network with peers, share experiences, and grow career success in a virtual environment • Upcoming 2013 vChapter Meetings • April 23: Troubleshooting & Problem Solving in a Multi Channel Environment • July 16: Workplace Culture & Teambuilding • October 15: The New Job of ITSM Leaders Benefits Never Before Offered from HDI!

8. Membership Level Comparison Share HDI Member Level Comparison Spreadsheet

9. Community Connection Benefits Complimentary • Create and maintain a MyHDI profile • Create and maintain an HDIConnect profile, giving access to: • post and participate in discussions • read and comment on blogs • rate products in the HDI Buyers Guide • and review, share, and access to the HDI Job Board • Receive HDI e-newsletters and announcements • Access and maintain aHDI professional development transcript via the HDI Continuing Certification web page • Download certificates of certification for HDI credentials earned via the HDI Learning Center • Leverage the Notify My Manager option to have HDI inform others of HDI credentials that you hold • Participate in digital events and select webcasts

10. Student Member Benefits $35 / Year • Enjoy all the privileges of Community Connection and Resources Membership at a deeply discounted rate that’s just for students • Must apply, using the HDI Student Membership Form

11. Local Chapter Member Benefits $75 / Year HDI Local Chapter Locations Community Connection benefits, plus: • Attend HDI local chapter meetings in your area, including the HDI vChapter. • Receive an online subscription to HDI’s SupportWorldmagazine (a $79 value) • Apply for HDI Awards

12. Resources Member Benefits $165 / Year All benefits included in the Community Connection and Local Chapter Membership, plus: • Receive electronic copies of: • HDI Support Center Practices & Salary Report (a $399 value) • HDI Desktop Support Practices & Salary Report (a $299 value) • SupportWorld magazine (a $79 value) • Receive access to thousands of members-only online resources (a $2,500+ value) including, but not limited to: HDI Certification Standards Ask the Expert HDI Support Center Standard White Papers Digital Events Webcasts HDI Research Corner Reports Glossary Tools and Templates Toolbox Books • Enjoy Discounts on the Following: • Alliance Partner Program discounts • ITIL Foundation Online Course (Member Price = $99) • Print Package Add-On for $95

13. Professional Member Benefits $495 / Year All benefits included in the Community Connection, Local Chapter, Resources Membership, plus: • Access to the HDI Support Center Online Self Evaluation (a $500 value) • One free ITIL Lite online course (a $99 value), which you can use yourself or assign to an employee • Discountson the following: • The HDI Customer Satisfaction Index (CSI) Service (one $500 discount for each annual subscription) • HDI and FUSION Annual Conference & Expo events • HDI training • Posts on the HDI Job Board • HDI merchandise • Alliance Partner Program discounts (starts at Resources level) • ITIL Foundation Online Course (starts at Resources level) • Print Package Add-On for $95

14. Professional Plus Member Benefits $795 / Year All benefits included in the Community Connection, Local Chapter, and Resources Membership, plus: • One (1) Professional Membership (a $495 value)for the account holder – all benefits of professional membership and lower apply • One (1) Resources Membership (a $165 value) for a colleague • Additional Professional Memberships at $395 per member (a $100 savings) • Ten (10) discounts for employees at the Professional Plus member's location, on: • HDI conferences • HDI Training • posts on the HDI Job Board • HDI merchandise • Print Package Add-On for $95

15. Team Package Member Benefits $1,995 / Year • Five (5) Professional Memberships (all benefits from professional membership and lower apply) • A primary Team Member will be identified • One (1) $250 voucher that can be applied to the purchase of: • Any HDI training course (any delivery method), or • HDI Customer Satisfaction Index (CSI) Service, or • Leadership Connection Membership • All employees at primary Team Member's location receive ALL discounts • Print Package Add-On for $95

16. Leadership Connection Member Benefits All benefits included in the Community Connection, Local Chapter, and Resources Membership, plus: • One (1) Professional Membership • Choose one (1) annual HDI Forum Package from the following (packages and prices vary by group): • Desktop Support | Higher Education | Executive | Law | Government | Retail | Healthcare Providers | Support Center Leadership • Two (2) live HDI Forum meetings per year (Executive = 3 meetings per year) • Includes customized content (a $2,500 value per meeting) • One admission to the HDI Annual Conference & Expo (up to a $2,295 value), One exception: The HDI Healthcare Providers Forum package does not include conference registration • Online tools to collaborate with your HDI Forum group, including an email distribution list and a dedicated HDI Group • Additional Professional Memberships at $395 per member (a $100 savings) • One (1) Print Package Included $4,500-$6,500\Year

17. HDI Corporate Membership Professional Membership Bundle HDI Sales Team Sells & Provides Support for Corporate Memberships

18. HDI Corporate Membership Resources Membership Bundle HDI Sales Team Sells & Provides Support for Corporate Memberships

19. Purchasing New Memberships • The New HDI Memberships can be purchased directly from HDI starting – April 16, 2013 • When a NEW member signs up, the membership becomes active (Once payment is received): • Online: 2 Business Hours • Phone: 1 Business Day • Fax: 1 Business Day • Email: 1 Business Day • What does the NEW member receive after joining HDI? • A Welcome Email • To All New Members • This email contains information on how to access their username and password to www.ThinkHDI.com • New Member Kit – Resources Members and Above • Brand New Virtual Interface for HDI Member Kit • Member Receives Flash Drive that Acts as Member Card • Flash Drive Contains Virtual New Member Kit

20. How Can A Member Renew? • Multiple Ways to Renew • Online • Members can renew memberships online within 90 days of expiration date, which is your renewal period, through MyHDIaccount at http://www.thinkhdi.com/member/MyHDI • If you want to renew early, outside of your renewal period, contact the HDI Customer Care Center • Mail Invoice with Payment: 121 S Tejon Street, Suite 1100, Colorado Springs, CO 80903 • Fax Invoice with Payment: 719-268-0184 • Call the HDI Customer Care Center: 800-248-5667 • Email the HDI Customer Care Center: Support@ThinkHDI.com

21. Need Help Renewing? • HDI is here to help! It’s Easy as 1, 2, 3… • We can provide a “Convince Your Manager to Renew” letter • A complementary document containing the “TOP 10 Reasons to be an HDI Member” • A “Track Your Value” Calculator Print these items and give to your manager or send via email Such Great Resources!

22. HDI Customer Care Center • HDI Customer Care Center Supports Membership • Handle all prospect calls interested in memberships • Handle all prospect emails interested in membership • Online Campaign Form • Support@ThinkHDI.com • Register new members and renewing members • Answer questions from members through multiple channels • Involved at all levels within the renewal process

23. Still Have Questions About HDI Membership? • HDI Provides a List of Frequently Asked Questions and Their Answers on the HDI Website • Find the FAQs here: http://www.thinkhdi.com/Membership/FAQ

24. QUESTIONS? Thanks for your continued support and commitment to HDI!