Benchmarking for Pro-poor Water and Sanitation Services Provision:

1. Benchmarking for Pro-poor Water and Sanitation Services Provision: an Emerging Assessment Framework

2. Objective The objective of the project is: • to propose improvements to the existing benchmarking toolsto allow utilities and others to develop a much stronger focus on service provision to the poor

3. Key Stakeholders subject to Pro Poor Benchmarking • Government • Regulator / Supervisory Body • Utility • Communities/End Users

4. Focal areas for Pro-poor Benchmarking • Five focal areas: • Policies, arrangements and capacities • - Collaboration of actors • - Pro-poor Tools • - Sustainability • Quality of WatSan Services Provision

5. Perspectives and Indicators

6. Assessment Framework

7. Assessment

8. Assessment

9. Overall Assessment

10. Conclusions • The assessment component of the pro-poor benchmarking system is able to determine both the: • Capacity of the Key Stakeholders to enable services delivery to the poor • Performance in pro-poor services delivery • Information and data collection is enabled by a mix of secondary data, interviews, focus group discussions, questionnaires and observation (allowing some triangulation) • The system appears to yield internally coherent results suggesting linkages between deficiencies in enabling processes on the one hand and service quality on the other

11. Conclusions • Concerning the 13 indicators, the findings from the field suggests that: • Additional, ‘in-slum’ indicators may be needed (e.g. events and socio-political dynamics in the slums) • The items and criteria that the indicators are made up of will need review and improvement • Sanitation needs to be distinguished from drinking water throughout • The benchmarking framework now covers a variety of actors that jointly enable/disable services provision to the poor, however: • Disaggregation of the framework to cover individual actors may be more effective

12. THANK YOU