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“ for municipalities, by municipalities, to benefit of municipalities ”

A SALGA led initiative supported by the Water Research Commission. Insights and Opportunities for Improved Efficiencies arising from the Municipal Benchmarking Initiative. “ for municipalities, by municipalities, to benefit of municipalities ”. MBI Status. MBI has been operating for 2 years

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“ for municipalities, by municipalities, to benefit of municipalities ”

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  1. A SALGA led initiative supported by the Water Research Commission Insights and Opportunities for Improved Efficiencies arising from the Municipal Benchmarking Initiative • “ for municipalities, by municipalities, to benefit of municipalities”

  2. MBI Status • MBI has been operating for 2 years • Focus on municipal performance improvement via process benchmarking & metric benchmarking • Voluntary Process  What’s In It For Me (WIIFM)?  Needs to demonstrate value to participants • Harnesses peer based learning processes • Guided and shaped by Municipal Practitioners • Municipal Steering Committee • MBI Ambassadors • For Municipalities, By Municipalities, to the benefit of municipalities

  3. Main Areas of Endeavour • Internationally aligned locally relevant Modules & Material • Municipal Engagement & Support • Municipal Events & Forums • Munibench Web-database & tool • Business Analysis & Business Intelligence • Business Management & Leadership

  4. A Modular & Tier based Approach • SERVICE DELIVERY/BACKLOGS

  5. Phased Approach with long lead in to Maturity

  6. Sensitive to Variable Change Management Challenges & need for an Adaptive Approach

  7. Process Benchmarking • Water Services Master Classes • FREE participation by ALL • Technical overviews • Case studies • Best practices • Share common issues/challenges faced • How did they do that?? • Performance measurement (PIs) • Networking …what can I learn from others?

  8. Process Benchmarking • Cities Working Groups • Established for each module • How are issues addressed? • Specific topics • Track PIs and discuss drivers of performance • “I thought that I was the only one grappling with this issue. It is comforting to hear that others are having the same problems.” • “I have been trying to do calculations comparing our performance with other cities but have been unsure as to whether I have interpreted numbers correctly. Now that I have met my peers I can just call them and check next time.” …DM and LM Peer Groups?

  9. Metric Benchmarking …where is the data?

  10. MBI Approach • Benchmarking is like water…flexible and able to adapt to meet needs and gain most traction • What is working? • What is not working? “Be like water…” – Bruce Lee e.g. Track PIs that are usefuland that you feel willassist you in understanding and improving your performance

  11. What’s In It For Me? • People give time to things for several reasons: • Those things are importantto them • Those things are habits • Those things are what they believe they should do • We want/need municipalities to stand up and say: • I want to improve…I want us to be the best!! • …BUT we are not there yet….

  12. What’s In It For Me? The Five Basic Benefits • Money saving • Time saving • Convenience & comfort • Safety, security and peace of mind • Prestige and/or status …benchmarking done well assists with all!

  13. Where do you want to go? What is your destination? …Water Services Performance Excellence!

  14. Let’s consider the Benchmarking Airplane…

  15. Crew

  16. Crew Give Direction

  17. Crew Provide information, rules, guidelines, methods… facilitate & make your journey comfortable!

  18. Crew Chicken or beef? …choose your PIs!

  19. How are you progressing?

  20. Are you on the plane? Some on board…but far from full!

  21. Have you taken off yet? This is really difficult…I need to concentrate and apply myself!

  22. Are you flying high? Things are going well…habits are forming!

  23. Have you already reached cruising altitude? …what’s my next challenge?

  24. But how can we take-off… …when the ability to perform the basics of service delivery is not in place?

  25. Benchmark your Water Service Business Health

  26. WSA Vulnerability Index

  27. Are you healthy enough to Train for Peak Performance? Or are you in need of Intensive Care?

  28. Where do you need medical care ?

  29. MuSSA Data Analysis DWA Setup WSA Workshop WSA Workshop Draft final MPAP DWA/SALGA will support your passage to good health… Management Signoff Council Adoption Master Plan Inclusion DWA/ SALGA Priority Review SALGA Support Implementation DWA Support Checklist MuSSA

  30. The MBI Team is committed to helping you!

  31. The plane is waiting… …but for how long can it wait? …Why not get on board?

  32. Air Traffic Control says GO! …DWA, NT, SALGA & other sector role players want you to take off!

  33. …Do you have your ticket? Are you ready? …Will you make it on time?

  34. Take-off with the MBI team…and reach new heights in water services performance!

  35. Your attitude will determine your altitude!

  36. Thank You! • A SALGA led initiative supported by the Water Research Commission • “ for municipalities, by municipalities, to benefit of municipalities”

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