Excellence every day
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EXCELLENCE EVERY DAY. Performing At The Highest Standards Every Day. Why Excellence?. Your Customer Your Manager Your Peers Yourself. Excellence or Nothing!. “Just Breathing His Air Sharing The Sun And Drinking His Water Make Us More Complete” New York Times, June 1, 2008.

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EXCELLENCE EVERY DAY

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Excellence every day

EXCELLENCE EVERY DAY

Performing At The Highest Standards Every Day


Why excellence

Why Excellence?

Your Customer

Your Manager

Your Peers

Yourself

Excellence or Nothing!


Excellence every day

“Just Breathing His Air

Sharing The Sun And

Drinking His Water

Make Us More Complete”

New York Times, June 1, 2008


Excellence every day

The Excellence Myth


Attitude of inaptitude

Attitude of Inaptitude

What do employees really say about the company? About you as a leader?

What are the long term implications of the Attitude of Inaptitude?


Global benchmark hot 5

Global Benchmark Hot 5

EGA Study, 23,088 Participants, Strativity Group 2004 - 2007


Benchmark experience gap analysis ega

17.2

Gaps

Benchmark

31.0

13.2

Gaps

Benchmark

35.9

Benchmark Experience Gap Analysis™ (EGA™)

Employee

Customer

Benchmark Responses 23088

62.3

56.5

39.3

31.3

30.1

29.2

43.3

65.1

EGA Study, 23,088 Participants, Strativity Group 2004 - 2007


Redefining excellence

Redefining Excellence

Judge by the recipient

Everywhere

Everyone

Every time


Redefining excellence judge by the recipient

Redefining Excellence – Judge By The Recipient


Making the daily choice

Making The Daily Choice

?

Mediocrity

Excellence

Lack of decision is a form of a decision – You default to mediocrity


Excellence every day

What are the different interpretations of

excellence in your organization?


The invitation to excellence

The Invitation to Excellence


Managing excellence servant leadership

Managing Excellence – Servant Leadership

Who’s Success Are Your Focused On,

Your Employees or Yours?


The art of asking questions

The Art of Asking Questions

From an Answer Dispenser

to a Chief Questioner


The questions we avoid

The Questions we avoid…

  • Who are we - Information producers?

  • Can users consume all the information we produce?

  • Are they really using It?

  • What is the impact on the business?

  • Do they like it?

  • Do we promote change or postponed it?

  • Do we reinforce business processes or progress them to the next level?


The progress of information

The Progress of Information


Rethinking the i

Rethinking The “I”


Excellence every day

The Decision Process

“Business are not investing in trying to figure out what they’ve done wrong. That’s not an accident. They don’t want to know”

Daniel Kahneman– Nobel Prize Economist


Excellence every day

Redesigning The Decision Process

The New Role Of Information


How well do you sell

How Well Do You Sell?

  • Why should I care?

  • So What?

  • What is in it for me?

  • What do I have to change in my routine?

  • How does it threaten me?

  • How to use it?


Excellence every day

The New Role Of Information


How disruptive are your questions

Require

Multi Source

Information

What If?

Why Not?

How can I tap new growth opportunities?

How Disruptive Are Your Questions?

DGREE OF USEFULNESS/IMPACT

How can I generate more business?

How can I improve efficiency?

The Greater The Question Abstraction

The More potentially Disruptive it will be

What else do I know?

DEGREE OF DISRUPTION


Ci 2 o chief information 2 innovation

CI2O - Chief Information2 Innovation

  • Focus on the value adding Users – Not the masses

  • Redesign the decision process

  • Provide Information Innovators as support to functions

    • The Chief Questioners

  • Own multi source information

  • Sell value of Intelligent Decisions

  • Develop tools to analyze multi source information

  • Develop tools to brainstorm and ask questions

  • Leverage cross functional position

  • Facilitate innovation through information across all functions

  • Assume the role of a Change Accelerator


Excellence every day

Stay

Legends

Once in a life time

Special place

Rare event

Consistency

At Par

Meet Expectations

My Achievement

Inaptitude

Task

Orders from above

Top down

Manage Processes

Manager-controlled

Indifferent to results

Controlled Performance

Routine

Customer

Shift

Everyone

Every day

Every place

Many events

Excellence

Above and Beyond

Beat Expectations

Judged by the Recipient

I know I can

Masterpiece

Initiatives from the bottom

Bottom up

Nurture Common sense

Employee Initiated

Pride in results

Creative Performance

Daily Choice

A Person like me


Books available by lior arussy

Books Available by Lior Arussy


Excellence every day

Let your experience begin ...

Strativity Group, Inc. is a global research and consulting firm creating lasting, profitable customer experiences and relationships for organizations worldwide.

[email protected]


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