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ReliaTel Operator Training Release 4.1.1 Blacklisted Alarms

ReliaTel Operator Training Release 4.1.1 Blacklisted Alarms. Training - Version 1.0. Blacklisted Alarms. Purpose Target inconsequential alarms that divert Operator resources from operationally important events Reduce alarm ‘clutter’ in the Alarm List

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ReliaTel Operator Training Release 4.1.1 Blacklisted Alarms

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  1. ReliaTel Operator TrainingRelease 4.1.1Blacklisted Alarms Training - Version 1.0

  2. Blacklisted Alarms • Purpose • Target inconsequential alarms that divert Operator resources from operationally important events • Reduce alarm ‘clutter’ in the Alarm List • Block targeted alarms from appearing in the Alarm List • Scope • By entity only (not by class or center) • Flexibility • Two-step process to blacklist a single alarm event • Use regular expressions to add a range of alarm events • Operators have the necessary permission to blacklist alarms (single and regular expression) • Displayed in the interface • Dedicated page • Audit trail

  3. Targeting an Alarm • From the Alarm List, target the alarm you want blacklisted and add it • Action completed – Use Manage to view

  4. Hit Count and Removing an Alarm from the List • Hit count increments for alarms on the blacklist • Options for managing a blacklisted alarm on the Alarm List (both instances, hit count will increment) • Leave original alarm visible - will impact ACK/CLR statistics • Clear original alarm - only appears on the Blacklist, with hit count; does not appear on the Alarm List after clearing

  5. Copy, New, and Delete • Copying a rule - example 2. Click Copy 1. Left-click a rule 3. Add matcher text 5. Click Apply 4. Select entity

  6. Copy, New, Delete • Copying a rule - example • Blacklist alarm added for a new entity • Hit count for new blacklisted alarm • Note – this new blacklisted alarm will be blocked from the Alarm List, even when the first alarm is triggered.

  7. Copy, New, Delete • New blacklist rule • Click New. • Enter Alarm Matcher text. • Select entity. • Click Apply. • Deleting a blacklisted rule • Select blacklisted rule. • Click Delete. • Click OK. Alarm is no longer blocked from the Alarm List.

  8. Opening the Blacklist Rules Page – Option 1 • Option 1 – Viewing the complete list (all entities) • To view the entire list of blacklisted rules, open from anyalarmin the Alarm List This entity has no blacklisted alarms – that’s OK

  9. Opening the Blacklist Rules Page – Option 2 • Option 2 – Viewing a list filtered by an entity • Open the Blacklist Rules page from an entity – this automatically filters the list. Filter set

  10. Regular Expression Blacklist Rules • Blacklist rules for alarms can also be created using regular expressions. • In the Alarm List Blacklist Rules page click New. • Enter the regular expression and select the Regular Expression check box. • Select the entity. • Click Apply. • Examples

  11. Regular Expression Blacklist Rules • Sample regular expression blacklist rules added

  12. Find Matching Rules • Use Find Matching to locate the blacklist rule that placed the alarm on the blacklist

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