e-TechServices

1. e-TechServices Hosted & Managed Services

2. Overview • Premier IBM Business Partner • Headquartered in Gainesville, Florida • Founded in 1999 as a VAR (Value Added Reseller) • Provide IT Infrastructure solutions around open system components • Services strengths with I/T Infrastructure • Storage, Servers, Backup/Recovery, High Availability, Disaster Recovery, Consolidation, Virtualization, Rationalization, Security • Focus on Higher Education, Health, Government, and Commercial • Consulting, designing, planning, implementing, and supporting service offerings • Outstanding client satisfaction and value • Began focusing on providing hosting and managed services in 2010

3. Current IT Challenges • Total Cost of Ownership Management • Reduce TCO and improve ROI • Eliminate vendors with appealing acquisition costs, but high ownership costs • Do more with less • Contain or reduce costs without cutting staff, service levels or capacity • Requirement for Best Practices • Management of Virtualized IT environments • A Focus on Disaster Recovery • Technology catching up to limited budgets • Hardware & Software Solutions • Governance & Regulatory Compliance

4. Gap between Federal revenue and spending1 (Percentage of GDP) Federal Deficit Projections2(Percentage of GDP) 1991-2011 Avg Deficit: 2.8% 2012-2021 Avg Current Policy Deficit: 5.3% Current Policy Current Law State & Local Budget Deficits3 (Percent of GDP) Governments, already under pressure to perform and transform, are seeing that pressure compounded by unprecedented uncertainty 1,2 Source: Averting a Fiscal Crisis, (estimate based on CRFB Realistic Baseline), The Committee for a Responsible Federal Budget, May 2011 3 Source: State and Local Government Fiscal Outlook, 2011 Update, Government Accountability Update, April 2011

5. Spending (US$B) Installed Base (M Units) $300 50 Power and cooling costs x8 Server mgmt and admin costs x4 New server spending 45 $250 40 35 $200 30 $150 25 20 $100 15 10 $50 5 $0 0 2000 2003 2004 1998 2008 2010 2001 2009 1997 2005 2007 1996 1999 2002 2006 • Today, each dollar of new servers cost $2.50 to manage and administer SOURCE: IDC, ‘Worldwide Server Power and Cooling Expense 2006-2010,’ Document #203598 Source: IBM

6. The use of IT based solutions raises the efficiency of organizations, but this also increases the reliance on the IT services, therefore solutions must address these critical business continuity requirements. Remote HA (Clusters, Redundant HW, Failover to Remote ) Local Disaster Recovery (Data Saved) Local HA (Clusters, Redundant HW) Single Instance of each VM (No DR) Local HA (Clusters, Same HW) Recovery IMPACT SCALING Current State Desired State MATURITY

7. Why Hosted & Managed Services? • Predictable monthly, quarterly or annual payments • Potential flexibility to add or reduce capacity • Preserves cash flow for higher-yield investments • Allows more acquisitions within current budget • Reduces technology obsolescence • Accelerates implementation of new technology • Cost savings from asset management • Offloads risk in hardware asset disposal • Offloads management duties & risk • Reduces total cost of ownership

8. Managed Services Payment Options Flat or Fixed Payment – fixed term, fixed rate, fixed residual, fixed monthly payment Deferral – delay first payment for some period Step Up – low payments to start, increasing at future point Step Down – high payments to start, reducing at future point Variable – customized to meet budget

9. Solution: Data Vaulting • Designed to aid organizations in getting their data off-site in a secure manner • Primarily intended to assist with initial efforts at building out disaster recovery or providing regulatory archive compliance • First step in building a DR solution is to get the data offsite frequently enough to meet RPO (Recovery Point Objective) • Provide geographical separation consistent with Florida Statute • Number of replication techniques available • Replication technique selected based on client needs, resources and capabilities • Data secured using VPNs and/or session (i.e. TLS) encryption • Data may be encrypted at rest at replication target site depending upon replication technique • Offer a spectrum of solutions between fully managed and capacity-only

10. Solution: Disaster Recovery • Designed to aid organizations in providing disaster recovery for critical business applications and comply with legal requirements for DR • Solutions designed around client RPO (Recovery Point Objectives) and RTO (Recovery Time Objectives) • Number of replication techniques available • Replication technique selected based on client needs, resources and capabilities • Number of compute capacity types and reservations available • Data secured using VPNs and/or session (i.e. TLS) encryption • Data may be encrypted at rest at replication target site depending upon replication technique • Offer a spectrum of solutions between fully managed and capacity-only

11. Solution: On & Off Premise Backup • Backup and Recovery services are critical to safe guarding data and operations • Often difficult to attract and retain highly skilled people for complex backup environments involving replication, tape rotations, etc. • Many times an organization invests in training a staff member only to have the individual seek out employment elsewhere • e-Tech provides backup as a managed service on and off client premises • May use either customer or e-Tech supplied hardware & software • Data secured using VPNs and/or session (i.e. TLS) encryption • Data may be encrypted at rest at replication target site depending upon backup solution • Offer a spectrum of solutions between fully managed and capacity-only

12. Solution: Remote Hosting • e-Tech has partnered with a national network service provider (NSP) with over 70 hosting location in the CONUS (Continental United States) • The NSP owns a comprehensive fiber plant covering most of the CONUS • e-Tech provides facilities in it's preferred locations where it already maintains a presernce or anywhere requested by the client and available • Secure facilities • Staffed 24x7 with security and usually operational personnel • Locked cages and/or racks • Controlled and logged access to facilities • May use either customer or e-Tech supplied hardware & software • Offer a spectrum of solutions between fully managed and capacity or facility only

13. Solution: Remote Management • e-Tech provides management of IT assets on client premises from remote location • May involve some on-site work from time to time • Designed to allow clients with a small, but complex, IT component to have it expertly managed by certified engineers, while leaving it physically located with the rest of the organization's IT assets. • Intended to reduce costs of staffing for smaller organizations • Eliminates the need for over worked and under appreciated staff to be experts on everything in their environment • e-Tech is a virtual staff member • Examples • Remotely managed firewall services • Remotely managed PowerHA/AIX environments • Managing firmware and upgrades to the environment

14. Why e-TechServices? • e-Tech has been desgining and building these solutions for clients since 1999 and assisting them in operating and maintaining them • e-Tech will continue to design and build solutions for clients, but no allow alleviate them of the problems of operating increasingly complex environments • e-Tech undertands the business and technical requirements of its' clients and helps to best meet those requirements under difficult budgets • e-Tech is committed to outstanding client satisfaction and value • e-Tech has a team of certified experts with considerable experience meeting the unique challenges of Florida-based clients • e-Tech works with product suppliers to improve and refine products to ensure the perform up the rigorous standards needed for successful implementations

15. Thank You