Sustaining effective communities of practice an apqc consortium study
This presentation is the property of its rightful owner.
Sponsored Links
1 / 28

Sustaining Effective Communities of Practice: An APQC Consortium Study PowerPoint PPT Presentation


  • 72 Views
  • Uploaded on
  • Presentation posted in: General

Sustaining Effective Communities of Practice: An APQC Consortium Study. Kelly Hunter Senior Relationship Manager APQC [email protected] Track B102. Darcy Lemons Senior Project Manager APQC [email protected] Track B102. Agenda. About APQC Study Background

Download Presentation

Sustaining Effective Communities of Practice: An APQC Consortium Study

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Sustaining effective communities of practice an apqc consortium study

Sustaining Effective Communities of Practice: An APQC Consortium Study

  • Kelly Hunter

  • Senior Relationship Manager

  • APQC

  • [email protected]

  • Track B102

Darcy Lemons

Senior Project Manager

APQC

[email protected]

Track B102


Agenda

Agenda

  • About APQC

  • Study Background

  • APQC Reports Out: Study Findings


Who we are

Who We Are

  • APQC (www.apqc.org) is a member-based, 501(c)3 nonprofit specializing in benchmarking, knowledge management, measurement, and process improvement.

  • Our mission is to work with organizations around the world to improve productivity and quality by:

    • discovering effective methods of improvement,

    • broadly disseminating findings, and

    • connecting individuals with one another and with the knowledge they need to improve.

  • Leveraging benchmarks and best practices obtained from more than 7,000 projects, APQC helps organizations to rapidly define and prioritize improvement efforts.


Agenda1

Agenda

  • About APQC

  • Study Background

  • APQC Reports Out: Study Findings


Study participants

Study Participants

  • Sponsors:

  • American Electric Power

  • Aramco Services Company

  • Baker Hughes

  • BP

  • Deere

  • Ernst & Young

  • ExxonMobil

  • Federal Transit Administration, Dept. of Transportation

  • Marathon Oil Co.

  • Petrobras

  • Pfizer Inc.

  • Praxair

  • The Williams Co.

  • US Navy – Carrier Team 1

Best-practice Partners:

  • ConocoPhillips

  • Fluor

  • Schlumberger


Agenda2

Agenda

  • About APQC

  • Study Background

  • APQC Reports Out: Study Findings


Apqc reports out

APQC Reports Out

Study Findings


Characteristics of the best practice partners

Characteristics of the Best-practice Partners

  • Each best-practice partner is a global enterprise.

  • Each partner organization reported using CoPs for five years or more.

  • Each relies on a formal staffing and approach to support and sustain the community environment, not just technology.

  • Continuity of KM leadership is an advantage shared by all three partners. For the most part, KM leadership teams remained the same throughout CoP strategy development and deployment.


Practices and approaches for sustaining communities

Practices and Approaches for Sustaining Communities


1 align communities with business needs

1. Align Communities With Business Needs

  • Ensure ongoing relevance with the business

    • Establish alignment at the deployment of a new community

    • Re-establish alignment throughout a community’s lifecycle


2 connect people to people

2. Connect People to People

  • Enable Open Access to Communities

    • Prevents the communities from becoming their own silos

    • Promotes growth and sustainability

  • Use Profiles

    • Support and enable people-to-people connections

    • Make the connection more personal

  • Support Expertise Location

    • Enable a variety of approaches

    • Connect like-minded individuals across the organization


3 use community performance plans

3. Use Community Performance Plans

  • Incorporate as part of a community’s charter and/or business case

  • Documents a community’s objectives, the actions necessary to achieve them, and what the intended outcome or result will be (goal)


4 leverage technology thoughtfully

4. Leverage Technology Thoughtfully

Reference Documents

Open Discussion Items

  • The partners focus heavily on connecting people-to-people.

  • Each of the partners took a very deliberate approach to assessment.

    • They wanted to ensure there is a business purpose for any new technology.

Closed Discussion Items

Lesson Learned

Success Stories


5 encouraging and sustaining participation is fundamental to success

5. Encouraging and Sustaining Participation is Fundamental to Success

  • Promote awareness and communicate value

  • Create meaningful recognition and reward opportunities

  • Support and sustain member engagement throughout the community’s lifecycle


6 measures and indicators of health and effectiveness are important to all community programs

6. Measures and Indicators of Health and Effectiveness Are Important to All Community Programs.

  • Align their community measures to the needs of the business by developing measures that support the objectives of the specific function, knowledge domain, or business unit;

  • Measure periodically and across the lifecycle to detect health and results;

  • Use measures to guide improvement of knowledge sharing and collaboration and

  • Use measures to identify when to start or retire a community.


Best practices to support community leaders

Best Practices to Support Community Leaders


Wow factors

“Wow!” Factors

  • Schlumberger’s CoP leader election process

  • Fluor’s Protégé Program

  • ConocoPhillips process to capture success stories and estimate financial impact of knowledge sharing

  • Fluor’s knowledge loss risk assessment process


Questions

Questions?

Thank you for your time and attention!


Apqc contact information and resources

APQC Contact Information and Resources

Contact Information:

  • APQC

    123 N. Post Oak Lane, 3rd Floor

    Houston, Texas 77024

    http://www.apqc.org

Resources:

  • APQC’s Knowledge Base

    www.apqc.org


Apqc highlights

APQC Highlights


Who we are1

Who We Are

  • APQC is a member-based, 501(c)3 nonprofit specializing in benchmarking, knowledge management, measurement, and process improvement.

  • Our mission is to work with organizations around the world to improve productivity and quality by:

    • discovering effective methods of improvement,

    • broadly disseminating findings, and

    • connecting individuals with one another and with the knowledge they need to improve.

  • Leveraging benchmarks and best practices obtained from more than 7,000 projects, APQC helps organizations to rapidly define and prioritize improvement efforts.


Unique three decade vantage point

Unique Three Decade Vantage Point

Solid leadership and vision:

  • First White House Conference on Productivity

  • Malcolm Baldrige National Quality Award

  • Benchmarking Code of Conduct

  • Process Classification FrameworkSM

  • Knowledge Base

  • Open Standards Benchmarking

  • C. Jackson Grayson Distinguished Quality Pioneer Medal

    Heritage in sharing knowledge:

  • Membership roster of more than 500 organizations

  • Trained more than 16,000 people in 36 countries

  • More than 7,000 benchmarking and best-practice studies

  • Led more than 145 consortium benchmarking studies to identify best practices


Apqc core competencies

APQC Core Competencies

  • Benchmarking and best practices

  • Frameworks and maturity models

  • Knowledge management

  • Process improvement and measurement


Apqc research

APQC Research

  • Open Standards Benchmarking- global metrics research and benchmarking based on open standards

  • Custom Benchmarking - for unique or confidential needs

  • Best Practice Studies - multi-company best-practices collaboration around common set of issues or processes


Apqc membership

APQC Membership

  • Through its award-winning methodologies, APQC works with its members to share knowledge and transfer best practices designed to improve business results in the process areas of:

  • Membership provides organizations with access to:

    • Best-practice research

    • Targeted assessments

    • Well-known and respected experts

    • Communities of peers

    • APQC’s expert perspectives

    • One-on-one guidance


Building on learning 1977 today

Building on Learning (1977–Today)

APQC’s Levels

of KM Maturity

Open Standards Benchmarking (OSB)

Knowledge Management

Transfer of Best Practices

Systemic Quality

& Process

Improvement

(MBNQA)

Competitiveness:

Productivity

& Quality

Benchmarking

& Best Practices


Apqc s work in knowledge management

APQC’s Work in Knowledge Management

  • Research on barriers to transfer of best practices

    • Gabriel Szulanski, INSEAD -> Wharton

  • Conferences

    • The 1995 Knowledge Symposium

    • 15 KM conferences

  • 300+ Custom KM Projects

    • KM Maturity Assessments, Strategy Development, Implementation and Training

  • Publications

    • Best-Practice reports

    • In Practice Case Series

    • If Only We Knew What We Know

    • Executives Role in Knowledge Management

    • Knowledge Mapping: The Essentials for Success

    • Capturing Critical Knowledge from a Shifting Workforce

    • Networks: Compete on Knowledge with CoPs

    • Passport Series on KM


Apqc km consortium studies

APQC KM Consortium Studies

  • Positioning Communities of Practice for Success (2010)

  • Knowledge Management Measures that Matter (2010)

  • Sustaining Effective Communities of Practice (2009)

  • Cutting the Cost of Not Knowing: Lessons Learned Systems People Really Use (2009)

  • Using Knowledge: Advances in Expertise Location and Social Networking (2008)

  • The Role of Evolving Technologies (2007)

  • Retaining Today’s Knowledge for Tomorrow’s Workforce (2007)

  • Leveraging Knowledge Across the Value Chain (2006)

  • Using Communities of Practice to Drive Organizational Performance and Innovation (2005)

  • Integrating KM and Organizational Learning (2004)

  • Transfer of Best Practices (2004)

  • Virtual Collaboration (2003-2004)

  • Expertise Locator Systems (2003)

  • Measuring the Impact of Knowledge Management (2003)

  • Using Knowledge Management to Drive Innovation (2002)

  • Retaining Valuable Knowledge (2001)

  • Managing Content and Knowledge (2001)

  • Building and Sustaining Communities of Practice (2000)

  • Successfully Implementing KM (1999-2000)

  • Creating a Knowledge Sharing Culture (1998-99)

  • Expanding Knowledge Externally (1998)

  • Europe - The Learning Organisation & KM (1997)

  • Using Information Technology for KM (1997)

  • Emerging Best Practices in KM (1996)


  • Login