The successful operations manager
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The Successful Operations Manager. Tips, tricks, and ways to avoid losing your mind Cody March Oregon State University (541) 231-2124 cody . [email protected] What Does An Ops Person Do?. In a word… EVERYTHING. What Does An Ops Person Do?. THE OPERATIONS MGR CAN BE….

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The Successful Operations Manager

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The successful operations manager

The Successful Operations Manager

Tips, tricks, and ways to avoid losing your mind

Cody March

Oregon State University

(541) 231-2124

cody . [email protected]


What does an ops person do

What Does An Ops Person Do?

In a word…

EVERYTHING


What does an ops person do1

What Does An Ops Person Do?

THE OPERATIONS MGR CAN BE…


What does an ops person do2

What Does An Ops Person Do?

  • Full Time Staff Member, But Not A Coach

  • We Don’t Coach, Recruit, Or Run Practices

  • All The Behind-The-Scenes Stuff

    Basically…

    My job is to make it easier for my coaches to coach, and for my players to play.


How does it get done

How Does It Get Done?

  • Important Traits & Characteristics

    • Organized

    • Time Manager / The Ability To Prioritize

    • Ability To Handle Pressure

    • Delegation (Managers, Other Staff, Etc)


Tips hints job specifics

Tips/Hints - Job Specifics

  • Travel – Getting From Point A To Point B (Efficiently)

    • Ground Transportation

      • Airport

      • Destination

  • Get To Know Your Drivers

    • Cell Phones, E-Mails, Etc

    • Make Them Your Friend


Tips hints job specifics1

Tips/Hints – Job Specifics

  • Air Travel

    • The 2-Hour “Rule”

    • Know Your Airports (The “Home” Airport)

    • Check-In Ahead Of Time!!!

    • Research Alternate Schedules

    • Research Alternate Airports

    • Use Your “Elite” Benefits


Tips hints job specifics2

Tips/Hints – Job Specifics

  • Other Travel Tips

    • Know Your Per Diem Rates & Who Makes Them

    • Hotel “Deal-Breakers”

      • Wi-Fi, Parking, Meeting Room Rentals, Etc

      • Get Everything In Writing

    • If Possible, Avoid 3rd Party Travel Agents


Why avoid 3 rd parties

Why Avoid 3rd Parties?

  • Arizona Bus Company

    • $3,100 – Full Itinerary Price

    • “…price went down a little this year…”

  • The Travel Company

    • $3,700 – Full Itinerary Price

    • “…price went up this year…sorry…”


Tips hints job specifics3

Tips/Hints – Job Specifics

  • Other Travel Tips

    • Bring Your Own A/V Equipment (If Needed)

    • Tip Your Bus Driver Yourself

    • LOYALTY Matters

    • Make A Contact Sheet


Tips hints job specifics4

Tips/Hints – Job Specifics

  • Youth Camps

    • Independent Online Presence

    • Online Registration … No-Brainer

      And that “ability to handle pressure…”


Tips hints job specifics5

Tips/Hints – Job Specifics

  • Youth Camps

    • Involve Your Team As Much As Possible

    • Clear Communication

    • Remember Your Purpose

      • Fun, Safety, Positive Environment


Tips hints job specifics6

Tips/Hints – Job Specifics

  • Home Events – Marketing

    • Marketing To Campus & Students

    • Work With Your Marketing Staff

    • Involve Your Team, Your Coaches, Your Sponsors


Tips hints job specifics7

Tips/Hints – Job Specifics

  • Home Events – Visiting Teams & Presentation

    • Ensure Somebody Is Assigned To Visiting Teams

    • Know How You Want Your Facility To Look

      • Make Sure Your Staff Knows Too!


Tips hints job specifics8

Tips/Hints – Job Specifics

  • Equipment & Apparel

    • Order Early … Very Early

      • And Be Prepared For Changes … Many Changes

    • Work With Your Equipment Staff

    • Get Player Input …(Within Reason)


Tips hints job specifics9

Tips/Hints – Job Specifics

  • Supervision & Leadership

    • A “Strict” Open-Door Policy

      • It’s Useless If They Don’t Know

      • Be Approachable

    • Show Care / Compliment / Say “Thanks”

    • Talk To Them About Something Besides Volleyball

    • “Line In The Sand” (You Aren’t Their Friend)


Cody march oregon state university 541 231 2124 cell 541 737 7490 office cody march@oregonstate edu

Cody March // Oregon State University(541) 231-2124 – Cell // (541) 737-7490 – [email protected]

Non Sequitur – By Wiley Miller


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