The successful operations manager
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The Successful Operations Manager. Tips, tricks, and ways to avoid losing your mind Cody March Oregon State University (541) 231-2124 cody . march@oregonstate.edu. What Does An Ops Person Do?. In a word… EVERYTHING. What Does An Ops Person Do?. THE OPERATIONS MGR CAN BE….

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The Successful Operations Manager

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The Successful Operations Manager

Tips, tricks, and ways to avoid losing your mind

Cody March

Oregon State University

(541) 231-2124

cody . march@oregonstate.edu


What Does An Ops Person Do?

In a word…

EVERYTHING


What Does An Ops Person Do?

THE OPERATIONS MGR CAN BE…


What Does An Ops Person Do?

  • Full Time Staff Member, But Not A Coach

  • We Don’t Coach, Recruit, Or Run Practices

  • All The Behind-The-Scenes Stuff

    Basically…

    My job is to make it easier for my coaches to coach, and for my players to play.


How Does It Get Done?

  • Important Traits & Characteristics

    • Organized

    • Time Manager / The Ability To Prioritize

    • Ability To Handle Pressure

    • Delegation (Managers, Other Staff, Etc)


Tips/Hints - Job Specifics

  • Travel – Getting From Point A To Point B (Efficiently)

    • Ground Transportation

      • Airport

      • Destination

  • Get To Know Your Drivers

    • Cell Phones, E-Mails, Etc

    • Make Them Your Friend


Tips/Hints – Job Specifics

  • Air Travel

    • The 2-Hour “Rule”

    • Know Your Airports (The “Home” Airport)

    • Check-In Ahead Of Time!!!

    • Research Alternate Schedules

    • Research Alternate Airports

    • Use Your “Elite” Benefits


Tips/Hints – Job Specifics

  • Other Travel Tips

    • Know Your Per Diem Rates & Who Makes Them

    • Hotel “Deal-Breakers”

      • Wi-Fi, Parking, Meeting Room Rentals, Etc

      • Get Everything In Writing

    • If Possible, Avoid 3rd Party Travel Agents


Why Avoid 3rd Parties?

  • Arizona Bus Company

    • $3,100 – Full Itinerary Price

    • “…price went down a little this year…”

  • The Travel Company

    • $3,700 – Full Itinerary Price

    • “…price went up this year…sorry…”


Tips/Hints – Job Specifics

  • Other Travel Tips

    • Bring Your Own A/V Equipment (If Needed)

    • Tip Your Bus Driver Yourself

    • LOYALTY Matters

    • Make A Contact Sheet


Tips/Hints – Job Specifics

  • Youth Camps

    • Independent Online Presence

    • Online Registration … No-Brainer

      And that “ability to handle pressure…”


Tips/Hints – Job Specifics

  • Youth Camps

    • Involve Your Team As Much As Possible

    • Clear Communication

    • Remember Your Purpose

      • Fun, Safety, Positive Environment


Tips/Hints – Job Specifics

  • Home Events – Marketing

    • Marketing To Campus & Students

    • Work With Your Marketing Staff

    • Involve Your Team, Your Coaches, Your Sponsors


Tips/Hints – Job Specifics

  • Home Events – Visiting Teams & Presentation

    • Ensure Somebody Is Assigned To Visiting Teams

    • Know How You Want Your Facility To Look

      • Make Sure Your Staff Knows Too!


Tips/Hints – Job Specifics

  • Equipment & Apparel

    • Order Early … Very Early

      • And Be Prepared For Changes … Many Changes

    • Work With Your Equipment Staff

    • Get Player Input …(Within Reason)


Tips/Hints – Job Specifics

  • Supervision & Leadership

    • A “Strict” Open-Door Policy

      • It’s Useless If They Don’t Know

      • Be Approachable

    • Show Care / Compliment / Say “Thanks”

    • Talk To Them About Something Besides Volleyball

    • “Line In The Sand” (You Aren’t Their Friend)


Cody March // Oregon State University(541) 231-2124 – Cell // (541) 737-7490 – Officecody.march@oregonstate.edu

Non Sequitur – By Wiley Miller


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