Suffolk Key – the Value of Pilots 6 October 2005 SCNF Cambridge Geoff Doggett Suffolk E-Services Card Manager

1. Suffolk Key – the Value of Pilots 6 October 2005 SCNF Cambridge Geoff Doggett Suffolk E-Services Card Manager

2. My agenda today • Card Auditing & ID Management • Smart Card Development • Pilots & learning • Cards & Card Management

3. Too many cards?

4. …and web identities?

5. 4 year vision for “One Suffolk” cards • 2004/5 – audit (measure and manage) • 2005/6 - inform, consult, plan, specify • 2006/7 - implement • 2007/8 - market and grow to critical mass

6. Suffolk Card Audit May 2005 • Phase 1 Report • Over 1,102,000 local authority cards issued in past 3 years • 34 card schemes identified within Suffolk local authorities • 56% schemes are growing; 40% static and 4% declining • Over 130 employees engaged in card administration • >90% of cards are single number, single use • Total cost of ownership is £4 per card and £9 per citizen • Growing demand for smart cards in schools • CONCLUSIONS: • Cluster admin & card management to lower costs • Multi-service smart cards are important enablers • MODERNISE ADMIN & SUPPLY CHAIN AND SAVE!

7. Suffolk Card Audit December 2005 • Phase 2 – consultancy & implementation • Create standard specifications & disseminate • Consultancy with each District & Borough • Introduce web-based card management • Share procurement and suppliers • Work with larger schemes to build critical mass • Create framework for concessionary travel smart cards • Develop school and youth card activity

8. Suffolk current/developing smart schemes • SMART NOW or PLANNED 2006 • MSDC Key Card(concessions + discounts) 1k Mifare 1k • Suffolk Coastal DC Coastal Card (leisure) 8k Mifare 1k • Forest Heath DC Active Card (leisure)6k Mifare 4k • Stow High, BB schools (Suffolk Catering) 3k Mifare 1k/4k • Waveney DC (leisure + concessions) 30k Mifare 4k • Ipswich BC (parking + leisure) 50k Mifare 4k • SMART STRATEGY ACCEPTED • Suffolk CC Youth Card (concessionary travel + discounts) 90k • Suffolk Saver (concessionary travel bus pass) 100k

11. Stowmarket High School Cashless Catering (MH) • Partnership with Suffolk Catering • Healthy eating/exercise loyalty scheme • 1400 JCOP30 cards (now Mifare) • Cash loaders added later (mistake…) • Learned about pupil, staff, parent behaviours, • how to break cards/systems, photo acquisition, • data manipulation, loyalty schemes • and a great deal about attitudes to smart cards!

12. Benjamin Britten High School Multiple services on a single card (at last!) • Cashless Catering (Cunninghams) • Access Control (Prox > Mifare) • Complex data manipulation • 1300 Mifare 4k cards • Progressive school – our showroom? • Learned access control bodges, how to implement • cashless catering properly, need for card • management & self-service photo acquisition

13. Cards & Card Management • First user of NSCP software (now SmartConnect) • 18 months experience incl. enrolment • Currently evaluating other products for schools • Worked with LASSeO to promote commodity contactless cards for LA use – Mifare 4k now our standard • Ensuring compatibility with legacy systems • Working on self-service via web channels and kiosks • Using IIN citizen/card numbering

14. CONCLUSIONS • Do a Card Audit – if you can’t measure it, you can’t manage it! • Pilots are valuable – operational experience, find suppliers, establish business cases • Get partnership buy-in and corporate stakeholders established • Use the experience around in LAs • Use networks – SCNF a great first step!