Spring 2010 rev 10 2 1
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HP Designjet 3D Printer Service and Support Training PowerPoint PPT Presentation


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Spring 2010 Rev. 10.2.1. HP Designjet 3D Printer Service and Support Training. Course overview and agenda. Module 1 – Product Introduction Module 2 – Install, Set up, and Configure Module 3 – Use and Maintain Module 4a – Support (Hardware) Module 4b – Support (Software)

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HP Designjet 3D Printer Service and Support Training

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Spring 2010 rev 10 2 1

Spring 2010

Rev. 10.2.1

HP Designjet 3D PrinterService and Support Training


Course overview and agenda

Course overview and agenda

Module 1 – Product Introduction

Module 2 – Install, Set up, and Configure

Module 3 – Use and Maintain

Module 4a – Support (Hardware)

Module 4b – Support (Software)

Module 5 – Service and Repair

Course introduction

HP Designjet 3D Printer – Module 1


Module 1 product introduction

Module 1:Product introduction


Module 1 agenda

Module 1 agenda

Lesson 1 – The HP Designjet 3D printer

Lesson 2 – About 3D printing

Lesson 3 – Features and specifications

Lesson 4 – Service offerings and warranty

Module 1 – Product Introduction

HP Designjet 3D Printer – Module 1


Product overview

Product overview


The hp designjet 3d printer series

The HP Designjet 3D Printer series

Lesson 1 – Product Introduction

  • HP Designjet Color 3D Printer

  • ABS+ in 8 Colors

  • 203x203x152mm build area (about the size of a 4-slice toaster)

  • 0.254 or 0.33 mm layers

  • Includes software

  • List price without VAT=€16.200

  • Standard 1-year warranty

  • HP Designjet 3D Printer

  • ABS+ in Ivory

  • 203x152x152mm build area (about the size of a 2-slice toaster)

  • 0.254 mm layer

  • Includes software

  • List price without VAT=€12.500

  • Standard 1-year warranty

Key accessory

HP Designjet 3D Removal System (List price without VAT=€1.720)

HP Designjet 3D Printer – Module 1


Hp designjet 3d printer who is our target customer

HP Designjet 3D PrinterWho is our Target Customer?

Lesson 1 – Product Introduction

  • Manufacturing, Engineering and Product Design teams of at least 5 engineers/designers who use 3D CAD software applications to design products in:

    • Business equipment

    • Consumer goods/electronics

    • Automotive

    • Aerospace

    • Technical education

  • Who need to minimize costs of errors and gain efficiency for faster TTM producing just a few models/month in standard plastic.

Who are 3D CAD users aware of 3DP but not using regularly today

Who are existing users of some model-making technology

Who are currently outsourcing modeling services

HP Designjet 3D Printer – Module 1


Key selling points

Key selling points

Lesson 1 – Product Introduction

Great models anyone can make

Workgroup 3D printing right next to your desk

  • Automatic, mess-free printing and post-processing of models (no manual finishing)

  • Intuitive, unattended use—no need for expert operators

  • Safe, clean, and eco-friendly—no special installations needed

  • HP reliable networked desktop printing

Make robust 3D models for fit, form and function testing

  • Get best-in-class form/fit/function models printed in standard ABS plastic

  • Make usable, pre-assembled models with moving parts

  • Create high-precision models that meet even the most discerning expectations

3D printing that saves you money

  • One of the lowest TCO in its class based on costs of acquisition, operation, model production

  • Can pay for itself with just 5-10 models/month

  • Can save you thousands of euros if it finds even 1 critical error before tooling

HP Designjet 3D Printer – Module 1


Lesson 2 about 3d printing

Lesson 2About 3D printing


What is 3d printing

What is 3D printing?

Form of additive manufacturing

3-dimensional object created by successive layers of material

3D printers are generally faster, more affordable, and easier to use than other additive manufacturing technologies

3D printers offer product developers the ability to print parts and assemblies made of several materials with different mechanical and physical properties in a single build process

Lesson 2 – About 3D printing

HP Designjet 3D Printer – Module 1


Hp designjet 3d printer series primary applications

HP Designjet 3D Printer seriesPrimary applications

Lesson 2 – About 3D printing

Value proposition: Shorten development time + eliminate errors early  reduce development cost

Idea

Concept

Design

Proto

Test

Manuf

Sell

Design process

Concept models

Presentation models

Ergonomics tests

Fit & function tests

Applications

Marketing photos

Packaging development

Customer samples

Jigs creation

HP Designjet 3D Printer – Module 1


Fdm technology

FDM technology

Extrusion of small beads of thermoplastic material (ABS+)

Forms layers as the material hardens immediately after extrusion

Water soluble material used to build temporary support for the material while the part is being built

Lesson 2 – About 3D printing

FDM: Fused Deposition Modeling

HP Designjet 3D Printer – Module 1


The other 3dp players

The Other 3DP Players

Lesson 2 – About 3D printing

*based on data from The Wohlers Report

HP Designjet 3D Printer – Module 1


Hp designjet 3d printer series key differentiators against the competition

HP Designjet 3D Printer seriesKey differentiators against the competition

Lesson 2 – About 3D printing

  • ABS plastic = Fit/form/functional parts ready to handle off the printer without gloves or post-curing

  • HP Designjet 3D Removal System: Automatic support removal with no special facilities/dedicated operators

  • Smart supports (reduce amount of support material printed and then removed)

  • Among the highest precision parts for any 3D printer

  • Models, bases, and spools are recyclable (Take-back)

  • Low-operating costs

  • HP quality and reliability

HP Designjet 3D Printer – Module 1


Lesson 3 features and specifications

Lesson 3Features and specifications


Primary printer components front

Primary printer components (front)

Extrusion head

Extrusion tips

Guide rods

Lead screw

Modeling base

Z platform

Modeling base retainers

Material bay (model side)

Optional material bay (model side)

Optional material bay (support side)

Material bay (support side)

Door interlock system

Purge bucket

Tip wipe assembly

Display panel

Power ON/OFF switch (not shown; on side of printer)

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Lesson 3 – Features and specifications

Rev. 10.2.1

16

HP Designjet 3D Printer – Module 1


Primary printer components back

Primary printer components (back)

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5

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Lesson 3 – Features and specifications

  • Optional material bay

  • Optional model material tube

  • Material bay

  • Model material tube

  • Circuit breaker

  • AC power cord connector

  • Model material Y block

  • Support material Y block

  • Support material tube

  • UPS connection

  • Material bay cable connector

  • RJ-45 network connector

  • Diagnostics cable connector

  • Material bay communications cable

  • Optional support material tube

  • Optional material bay communications cable

HP Designjet 3D Printer – Module 1


Primary software components

Primary software components

Lesson 3 – Features and specifications

  • System software (firmware)

    • Operating system for printer

HP Designjet 3D DIAGNOSTIC Solution

Software for service technicians to maintain and calibrate printer

  • HP Designjet 3D SOFTWARE Solution

  • End user workstation software

  • Used to process and send jobs to printer

HP Designjet 3D Printer – Module 1


Printer accessories

Printer accessories

Second material bay(CQ708A)

Extends printing times without having to reload material

Lesson 3 – Features and specifications

HP 3D Printer Support Removal System (CQ658A)

Efficiently removes support material from a model

HP Designjet 3D Printer – Module 1


Printer supplies

Printer supplies

Lesson 3 – Features and specifications

Tip replacement kit

CQ709A

Model material spool

Part # depends on color

Model material carrier

Support material carrier

CQ655A, CQ656A

Modeling bases

8x6" — CQ710A

8x8" — CQ711A

Support material spool

CQ707A

HP Designjet 3D Printer – Module 1


Hp 3d removal system supplies

HP 3D Removal System supplies

Lesson 3 – Features and specifications

Support Removal Powder Kit

CQ712A

HP Designjet 3D Support Remover Bag

CQ889A

HP Designjet 3D Support Remover Basket

CQ804A

HP Designjet 3D Printer – Module 1


Key specifications

Key specifications

Lesson 3 – Features and specifications

HP Designjet 3D Printer – Module 1


Environmental statement

Environmental statement

All materials produced while working with the printer and 3D Removal System are recyclable /environmental friendly

Special focus has been given to water exiting the 3D Removal System, which is environmentally friendly according to local government agencies

6.5 < pH < 10.0

Aquatic toxicity LC 50 >500 mg/l

Recycling instructions for all materials documented in user’s documentation

MSDS (Material Safety Datasheet) will be available on HP.com for model & support materials, and Support Removal Powder Kit

Lesson 3 – Features and specifications

HP Designjet 3D Printer – Module 1


Lesson 4 service offerings and warranty

Lesson 4Service offerings and warranty


Support offerings

Support offerings

Lesson 4 – Service offerings and warranty

Under warranty

  • 1yr/2yr Warranty Extension

  • 3yr/4yr/5yr NBD Care Pack

Free to customer

aware

For a fee to customer

disposeand/orupgrade

choose

  • 1yr Next Bus. Day HW Repair

  • 1yr Remote Set-up & Usability

orderand/orpurchase

support

HP forums

Hardware and network installation

use

install

learn

relationship

HP Knowledge Center

HP Designjet 3D Printer – Module 1


Care pack offerings

Care pack offerings

Lesson 4 – Service offerings and warranty

HP Designjet 3D Printer – Module 1


Warranty statement

Warranty statement

Printer and 3D Removal System both have a serial number

Use standard warranty entitlement process

Other supplies and accessories depend on printer warranty and have a manufacturing number to calculate warranty status

Modeling bases, support removal powder not available as spare parts

If the bases are broken or if the power is defective on arrival, send back to reseller

Incorrect handling is not covered

Lesson 4 – Service offerings and warranty

HP Designjet 3D Printer – Module 1


Supply labels

Supply labels

Lesson 4 – Service offerings and warranty

Bases

HP Designjet 3D Printer – Module 1


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