Telecommunications and the Government of Ontario

1. Telecommunications and the Government of Ontario Marty Gallas Corporate Chief Infrastructure Technology Services Ministry of Government Services October 25, 2010

2. Agenda • Background and Evolution • Challenges • Strategy

3. Welcome to Ontario

4. Government of Ontario Overview • Personal • Health care • Marriage/divorce • Children • Employment • Automobile events • Identification • Tax • Education • Vacation • Recreation • Housing/property • Business • Workplace safety • Business registration • Labour • Advice • Tax • Stewardship, Development and Security • Natural Resources • Northern Development • Courts • Law enforcement/policing • Corrections

5. OPS Staff Distribution Ontario Public Service • 67,000 FTE’s (estimate) • 328 Cities/Towns • 95% of OPS = 65 Cities/Towns • Top 10 Cities/Towns = 67% of OPS • GTA = approx. 65% of OPS Northern Region • 98 Cities/Towns • Top 10 Cities/Towns = 90% of Region • Top 3 = 63% of Region (Orillia/Sudbury/North Bay) North West Region • 33 Cities/Towns • Top 10 Cities/Towns = 97% of Region • Top 3 = 76% of Region (Thunder Bay/Kenora/Dryden) Ontario Eastern Region • 71 Cities/Towns • Top 10 Cities/Towns = 90% of Region • Top 3 = 74% of Region (Kingston/Ottawa/Peterborough) Southwest Region • 92 Cities/Towns • Top 10 Cities/Towns = 79% of Region • Top 3 = 47% of Region (London/St. Catharines/Hamilton) GTA • 34 Cities/Towns • Top 10 Cities/Towns = 96% of Region • Top 3 = 83% of Region (Toronto/Oshawa/Downsview) Data as of December 2007

6. Background • Prior to 1998, the Ontario government had many different I&IT systems / organizations serving each ministry • 1998 Information and Information Technology (I&IT) Strategy created IT Clusters and started to move towards a common infrastructure (e.g. the network) • In 2004 the e-Ontario Strategy was approved to complete the consolidation and….

7. eOntario Strategy • Enterprise Systems (Payroll, HR, Finance) • One Central Infrastructure Organization • From 8 Help Desks to 1 Service Desk • From 8 email systems to 1 • 1 Network • Datacentre consolidation and virtualization • I&IT Clusters - ministry business solutions • Outcome: $100m annual savings

8. Current Data Centre Environment • 4,100 physical servers and 2,500 virtual servers in 12 Data Centres • 2,000 applications including legacy applications that need refresh • New tier 4 data centre built in Guelph • Multi-year transition underway

9. Telecommunications and IT • Supporting 1,600 government service locations • 900 telephone systems (Centrex, key and PBX systems) • 115,000 telephones/lines (57,000 lines of Centrex) • 177M minutes of long distance • Over 27M minutes of Contact Centre • 122,000 data ports / 2,000 circuits • 373 radio towers, 30,000 pieces of user radio gear

10. Evolution of the Network • Pre-2000 a Multi Protocol Router (MPR) • Outsourced - Integrated Network Project • First true enterprise government wide network • Completely outsourced solution with EDS as integrator • Re-tendered Network 2006 • Managed service contract awarded to TELUS • Integrator role shared with TELUS • Significant savings

11. Current Network Environment Network services: • Includes primary services: • Local Area Network (LAN) • Wide Area Network (WAN) • Remote Access Service (RAS) • Also includes Internet access, firewalls and network core services. • Network evolution needs to support IP telephony and Unified Communications.

12. Lessons Learned • Governance – There needs to be a clearly defined governance model to provide reliable and predictable enterprise services. • Visibility – It is important to have network oversight monitoring capability. • Decision Making – It is imperative to have internal capacity / intelligence to make informed choices.

13. Current Voice Telecom Environment

14. Challenges Voice Telecommunications • We have “one of everything” • No enterprise view of assets • Many different administrative processes • Managing a collection of disparate systems • Introducing IP telephony to the environment

15. Challenges • Data Network • Very limited opportunity to use technologies that rely on Quality of Service (QoS) capability • Legacy technology used for lower speed circuits • Collaborating with agencies and the broader public sector to share facilities and services

16. Priorities • Government / Ministry priorities • Service Guarantees – Service Ontario • Modernizing Legacy Applications • Public Safety • Green Ontario – IT strategy • Sustainable IT infrastructure • Increase online collaboration between distributed worksites • Cost effective solutions / service delivery

17. Enterprise Class Data Centre GUELPH DATA CENTRE TRANSITION UPDATE Guelph Data Centre – Front View Main Entrance Lobby Raised Floor 17

18. Guelph Data Centre - Building Features GUELPH DATA CENTRE TRANSITION UPDATE BUILDING AREA 247,867 sq ft (approx) • 1 storey building with 2 storey components RAISED FLOOR AREA 30,000 sqft • Can be expanded to 60,000 sqft • Designed for 125 watts per square foot SITEAREA 26 acres (approx) • Adjacent to conservation area ADDITIONAL BUILDING FEATURES Uptime Tier 4 Certified Highly Flexible High Availability Highly Secure LEED Certified Energy Efficient 18

19. Beyond eOntario 2008-13 • More Reliable, Cost Effective IT Solutions • Convenient, Accessible Service Delivery • Improved Information Management • More eCitizen Engagement & eCollaboration • Dependable, Professional I&IT Staff

20. Thank you