How to Create Results-Oriented Job Descriptions

1. How to CreateResults-Oriented Job Descriptions

2. Guest Speakers Roger Plachy and Sandy Plachy Roger Plachy and Sandy Plachy are principals of the Job Results Management Institute, a human resources management consulting firm specializing in defining and managing work, especially by bringing employees’ attention to the results that need to be produced so that the organization is successful. Roger and Sandy have been course developers and leaders for the American Management Association in the US and internationally. Sandy focuses on operations management, while Roger’s interests are management and leadership practices. They have co-authored four books on jobs, pay, and performance.

3. A Bit About HRTMS Jobs • We are a human resources software company based in North Carolina that specializes in Job Description Management • A new job description perspective: • Robust and up-to-date job description repository is essential to strategic HR • With a greater understanding of a job, you’re able to have a bigger impact on some of your most crucial HR processes • With an HRTMS Jobs Repository you could: • Leverage conversations with multiple Stakeholders • Provide information to those that need it • Turn blocks of text into Data Points

4. What We Want to Accomplish • Show you the power of focusing on RESULTS • Teach you how to create a focus on RESULTS in your job descriptions

5. A Job Description is . . . THEessential employment communication!

6. Job Descriptions are Used to: • Define organization structure • Advertise and post jobs • Onboard and orient • Train • Coach • Counsel • Manage performance • Compensate • Mentor • Plan succession • Develop careers • Build teams • Discipline • Terminate

7. Job Descriptions are Critical The clearer the job description, the better the human resource management

8. Traditional Job Descriptions Focus only on tasks Do not tell WHY tasks are important Do not tell WHERE tasks fit in the big picture

9. Results-Oriented Job Descriptions Emphasize results to be contributed Elevate attention to the desired outcome

10. Contemporary Employees • Want to understand what their work contributes to the organization • Want a sense of • Pride • Excitement • Fun • Teamwork

11. The Key Distinguish the difference between Results WHY vs. tasks what • The philosophy and practice of results-oriented thinking • The mindset and technique of writing a results-oriented job description

12. The Job of a Bricklayer • Scooping mortar • Laying brick • Raising walls • Building a building

13. The Job of a Bricklayer RAISES A WALL by laying brick.

14. Results vs. Tasks PREPARES NEW EMPLOYEES FOR ASSIGNMENTS by conducting orientations. • WHY is “conducting orientations” important?

15. Results vs. Tasks RECOMMENDS ACTIONS by analyzing data. • WHY is “analyzing data” important?

16. Results vs. Tasks KEEPS EQUIPMENT OPERATING by completing inspections and preventive maintenance. • WHY is “completing inspections and preventive maintenance” important?

17. Results vs. Tasks SATISFIES CUSTOMERS by filling orders. Note change in focus from “orders” to “customers”

18. Results vs. Tasks END RESULTS vs. tasks that produce the results

19. Traditional Task-OrientedJob Description Greets patients and visitors in person or on the telephone. Anticipates patient anxieties; answers questions; maintains reception area.

20. Add Results to Tasks WELCOMES PATIENTS by greeting them in person or on the telephone.

21. Add Results to Tasks COMFORTS PATIENTS AND VISITORS by anticipating patient anxieties; answering questions; maintaining reception area.

22. Result-by-Task Structure RESULT by tasks

23. How to Identify Results Try the job action as a RESULT Try the job action as a task

24. Try The Job Action as a Result UPDATES FILES WITH CHANGES by ?????????? UPDATES FILES WITH CHANGES by gathering status change forms; identifying data noted on form; retrieving data file; entering new data; verifying entry.

25. Try The Job Action as a Task ?????????? by updating files with changes. MAINTAINS DIRECTORY by updating files with changes.

26. Procedure Manual • Gather status change forms. • Identify data noted on form. • Retrieve data file. • Enter new data. • Verify entry. • Notify accounting by 3:00 p.m.

27. Procedure Manual RESULTS Tasks Procedures

28. Try Job Action as a Result ANALYZES CASH RECEIPTS by ?????????? ANALYZES CASH RECEIPTS by retrieving cash receipts ledger; studying transaction history; verifying cash balances using Test-Balance Pro; making and verifying calculations.

29. Try Job Action as a Task ?????????? by analyzing cash receipts. RECOMMENDS ADJUSTMENTS TO CASH ACCOUNT by analyzing cash receipts.

30. How to Identify Results • Clump similar tasks together • Define one result for similar tasks • Most jobs have about 10 to 12 results

31. How to Identify Results SUPPORTS OPERATIONS by maintaining inventory. MAINTAINS INVENTORY by purchasing supplies. PURCHASES SUPPLIES by preparing requisitions.

32. How to Identify Results RESULTS buried in task statements Documents training classes in order to meet regulatory requirements. MEETS REGULATORY REQUIREMENTS by documenting training classes.

33. Catchall Statement Performs other tasks as required. Why are these tasks important? CONTRIBUTES TO DEPARTMENT SUCCESS by performing other tasks as required.

34. Organization/Department Mission ASSURES BEN & JERRY’SICE CREAM QUALITY DELIVERS DISTINGUISHED NURSING CARE PROVIDES CONSERVATIVE FINANCIAL INFORMATION SERVES MAMA LEONI’SMOUTH-WATERING MEALS

35. Why Results-OrientedJob Descriptions (ROJDs)? • Traditional job descriptions are not invigorating • People want to know WHY their work matters • Build better relationships with employees • Better serve customers • Focusing on results is a better way to manage!

36. HRTMS Partnership HRTMS Jobs • ROJDs Essential Function Builder • Content for 6,000+ ROJDs to help write ROJDs • Consulting Services to help you get started

37. HRTMS Jobs – Built in Ability to Build ROJDs Entry Form Print

38. HRTMS Jobs - ROJD Content Browse and Select RO Essential Functions Statements from 6,000 Jobs

39. HRTMS Jobs – For your Existing Jobs Pull in you exist jobs and add results to them .

40. Consulting Services Let us know if you need help with • Getting Started with ROJDs • Facilitating ROJD Projects • Writing Results-Oriented Job Descriptions • Any Job Description related issues or tasks.

41. Questions

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