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311 Telecom Information. CRM Vendor Briefing January 22, 2010. Agenda. Current Telecom Environment Planned Telecom Environment Questions. Current Telecom Environment. Current Telecom Environment. Cisco Call Manager / Cisco Voice Portal Genesys Avaya G3R Nice – call recording

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311 telecom information

311 Telecom Information

CRM Vendor Briefing

January 22, 2010


Agenda
Agenda

  • Current Telecom Environment

  • Planned Telecom Environment

  • Questions



Current telecom environment1
Current Telecom Environment

  • Cisco Call Manager / Cisco Voice Portal

  • Genesys

  • Avaya G3R

  • Nice – call recording

  • NXi – TDD

  • Symon - Display



Planned telecom environment1
Planned Telecom Environment

  • Avaya S8720 Phone System

  • Cisco Call Manager

  • Verint (Witness) Call Recording

  • Verint (Blue Pumpkin) Workforce Mgmt

  • NXi – TDD

  • Symon - Display



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