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RFP #61070600 Electronic Government Business Portal and Payment System. Frank Hagy August 21, 2000. City of Tampa, Florida. Agenda. Overview of AMS Overview of NIC Evaluation Criteria Workshop. AMS - General .

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RFP #61070600Electronic Government Business Portal and Payment System

Frank Hagy

August 21, 2000

City of Tampa, Florida


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Agenda

  • Overview of AMS

  • Overview of NIC

  • Evaluation Criteria Workshop


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AMS - General

  • AMS is one of the 20 largest technology consulting firms, founded in 1970 by three Pentagon employees

  • Headquarters in Fairfax, VA

  • 9,000 Employees

  • 57 Offices Worldwide

  • 40% revenues from e-business operations (150% increase over 1998)

  • Full range of technology services

  • Works with corporations and government

  • +80% of revenues from US operations


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AMS - General

  • govWorks.com

    • Established 1998

    • New York based

    • Focused solely on e-government space

    • Significant experience with States, but limited experience with Cities and Counties

    • 2,500 employees in e-business


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AMS - Partners

  • Sapient for e-business consultants

  • Vignette for implementation and development

  • C-Span and Hearst New Media for content

  • FleetBoston Financial Corp - eLending service for B2B


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AMS - Financial

  • Annual Sales $1.27B

  • Six months ending 6/30/00

    • Revenues rose 6% to $629M

    • Net Income rose 54% to $31.4M

  • 1999

    • Revenue $1,240M - 1 Yr Growth 17.3%

    • Net Income $56.9M - 1 Yr Growth 9.8%

  • govWorks recently infusion of $18M in capital from venture capitalists


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AMS - Of Interest

An example

  • Customer Incentivization Program (CIP)

    • Customer pays ticket on-line

    • Citizen enter citation number and credit card information

    • CIP ask whether a portion of the ticket fee should be allocated to a free magazine subscription.

    • Government fee is not affected


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AMS of Interest

  • Public sector is fastest growing sector in their business accounting for over 50% of sales last year.


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AMS - Strengths

  • AMS derives +85% of its sales from existing customers

  • Highly innovative business model

  • Strong financial backing

  • Impressive partnering and alliances

  • Well positioned in e-business community


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AMS - Challenges

  • Needs rapid deployment of network

  • Unknown whether the business model works

  • Processes can be labor intensive


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AMS - Significant Events

  • Mississippi State Tax Commission canceled its agreement with AMS in 1999.

    • AMS performing work since 1993 on Automated Revenue System

    • Canceled after “failure to deliver”

    • Mississippi Sued for $1B after paying $11.2 million on the contract.


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AMS - Reference Checks

  • AMS has worked a variety of revenue generating models

    • Citizen driven and agency driven

  • Service levels are highly dependent upon individuals (Mr. Waple is excellent)

  • Government knowledge limited but willing to learn.

  • Difficulty contracting, usually legal issues such as jurisdiction, performance bonds, etc.


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NIC - General

  • Established in 1991 as the Kansas Information Systems Consortium

  • Overland Park, Kansas

  • 185 Employees

  • Works exclusively with governments

  • Maintains portal Web sites for more than 20 state and local governments.


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NIC - Partners

  • Oracle alliance with Oracle to market web-centric, transaction based solutions to government (e-Utah is the first site)

  • Deloitte & Touch (consulting)

  • Tidemark (Permitting)

  • Data Voice, Inc.

  • AMA Technologies


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NIC - Financial

  • Annual Sales $71M

  • Six months ending 6/30/00

    • Revenues rose by 57% to $38.8M

    • Net Loss of $13.7M which is up from $5.8 million from the previous six months

  • 1999

  • Revenue $57M up almost 100%

  • Net Income ($10.7) up over 35%


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NIC - Of Interest

  • State of Tennessee awarded portal contract to NIC (8/00)

  • Air Force Standard Systems selected NIC to provide the e-procurement engine for their technology Superstore. (6/00)

  • State of Indiana reviews its contract (6/00)

  • Federal Supply Service of GSA awarded NIC business for e-Commerce Request and Quote module. (4/00)

  • Signed partnership with Public Technology, Inc. (2/00)


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NIC - Of Interest

  • Lobbyist in a Box

    • Lobbyist enter general profile.

    • Any Bills, notices of hearing, etc are emailed to them

    • Cost Lobbyist $400 year.

    • Free to Citizens tracing less than 10 bills.


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NIC - Strengths

  • Ability to articulate a vision of public-private partnering

  • Focuses on enterprisewide approach to portal building, rather than a specific service

  • Willingness to tackle less profitable, content only aspects of portal building

  • Well received public offering

  • Impressive installed base of references


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NIC - Challenges

  • Financial challenge

  • Success has been mostly at state level. Federal, local and international sites are insubstantial.


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NIC - Reference Checks

  • They understand and talk government

  • Generate the contract carefully and be specific.

  • Very responsive to projects what will generate revenue, less responsive to non-revenue projects.


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Comparison - AMS -vs- NIC

AMS

NIC

  • Revenue* $629M $38M

  • Revenue Change* +6% +57%

  • Net Income* $31.4M ($13.7M)

  • Annual Sales $1.27B $71.0M

  • Profit Margin 5.3% (26.2%)

  • CEO Compensation $1.5M 222K

  • Employees 2,500 185

*Six Months Ending 6/30/00



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Demonstration Evaluation

  • General Company (10 Points)

    • Assess experience level of company

    • Long term stability of the company

    • Company and team organization

    • Competency of personnel

    • Vision for the future


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Demonstration Evaluation

  • Portal Management (35 points)

    • Company’s understanding and awareness of privacy and public record polities

    • Assess companies ability to ensure data integrity

    • Assess company’s ability to provide meaningful data regarding portal usage.

    • Assess company’s ability to provide help services to citizens


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Demonstration Evaluation

  • Technology Management (35 points)

    • Assess the ability of the company to provide continuity of operations

    • Assess the security and authentication process

    • Assess the ability of the company to interface with existing systems.

    • Assess framework for portal development

    • Assess navigational features

    • Assess online payment system, including cashiering interfaces

    • Assess flexibility for future applications


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Demonstration Evaluation

  • Quality of Demonstration (10 points)

    • Organization

    • Follow the script

    • Project manager participation

    • Quality of presentation

    • Exemplify teamwork

    • Demonstrate actual items


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Demonstration Evaluation

  • Portal Business Management (10 Points)

    • Assess the revenue generation model - is it realistic

    • Assess the ability to contract with the company



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