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Wipro @ Oracle OpenWorld 13

Wipro @ Oracle OpenWorld 13. Jayakrishnan Sasidharan. Vice-President & Global Head Business Collaboration & Customer Experience. Wipro Digital - Driving Connected Experience. Understanding Customer Journey. Sensing & Responding To The Customer Need. VISUAL. PRINT. Builds Impression.

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Wipro @ Oracle OpenWorld 13

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  1. Wipro @ Oracle OpenWorld 13 JayakrishnanSasidharan Vice-President & Global Head Business Collaboration & Customer Experience

  2. Wipro Digital - Driving Connected Experience

  3. Understanding Customer Journey

  4. Sensing & Responding To The Customer Need VISUAL PRINT Builds Impression ONLINE

  5. Sensing & Responding To The Customer Need Uses interface Gathers Information Purchases Shares Experience Gets Rewarded Search web QR Code Hyper links

  6. Holistic Experience @ ‘Moments Of Truth’

  7. It Is All About Right Strategy To Address Right Needs At Right Time

  8. Delivering ConnectedExperience RequiresIntegration Of Technology& Processes

  9. … And Nurturing Ecosystem of Partners

  10. Thank You JayakrishnanSasidharan Business Collaboration & Customer Experience Vice-President & Global Head

  11. Customer Speaks Kai Amrhein Global Service Manager- BPM Novartis

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