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Strategic Transformation 2007 Update PowerPoint PPT Presentation


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Strategic Transformation 2007 Update. January 30, 2008. Transformation. Start with vision – realistic but ambitious Break it down: priorities Commit to aggressive targets Sustain change. 2007 Update. How the law impacts strategy Update and reinforce goals Refine key strategies

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Strategic Transformation 2007 Update

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Strategic Transformation

2007 Update

January 30, 2008


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Transformation

  • Start with vision – realistic but ambitious

  • Break it down: priorities

  • Commit to aggressive targets

  • Sustain change


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2007 Update

  • How the law impacts strategy

  • Update and reinforce goals

  • Refine key strategies

  • Set the stage for 2013


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2007 Update

  • Generate Revenue

  • Increase Efficiency

  • Improve Service

  • Create a Customer-Focused Culture

  • Enhance Sustainability


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Generate Revenue

  • Add value, improve relevance: Intelligent Mail

  • Collaborate on new applications

  • Simplify acceptance, expand access

  • Build on domestic to grow international

  • Strengthen outreach


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Reinforce the value of mail.

Responsive to customer needs.

Generate Revenue


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Increase Efficiency

  • Flats sequencing

  • Expand standardization

  • Efficient, customer-focused network

  • Streamline processes ─ beyond operations


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Increase Efficiency

Accelerate existing efforts: >$1 billion annual savings.

Costs under CPI by class.


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Improve Service

  • Quality and consistency at all access points

  • Updated standards, externally-validated service measurement

  • Cut UAA in half. Improve addresses and lists.

  • Move to total mail visibility


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Use data to target opportunity, reduce variability, and drive continuous improvement.

Improve Service


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Create a Customer-Focused Culture

  • Develop and sustain skills

  • Minimize distractions

  • Align compensation and recognition with results


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Align to new technologies and evolving markets

Engagement to ensure viability for future generations

Create a Customer-Focused Culture


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Enhance Sustainability

  • Improve understanding of the benefits of mail

  • Improve address and list quality

  • Help customers go “green”

  • Expand recycled and recyclable products

  • Reduce fuel use. Reduce energy use in facilities by 20%


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Build a conservation culture.

Partner with customers, suppliers, and government.

Enhance Sustainability


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2009 2010 2011 2012 2013

What’s Next?


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We need your thoughts . . .

2013

  • What do you see as growth opportunities?

  • Where does your business need to be in 5 years? How can we help get you there?

  • How do we work together to get new customers using mail?


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Your comments

questions

ideas

Transformation @usps.gov

Questions?


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