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Interspire Knowledge Manager (Formerly Interspire ActiveKB). World’s #1 Best Selling FAQ and Knowledgebase Software. World’s #1 Best Selling FAQ & Knowledge Base Software. Problem.
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Interspire Knowledge Manager(Formerly Interspire ActiveKB) World’s #1 Best Selling FAQ and Knowledgebase Software
Problem • Small companies spend over 20% of total revenue on customer service and technical support-- “Technical support cost ratios” a publication by the Association of Support Professionals
Technical Support and Customer Service • Technical support is tedious, especially in high tech industries such as software, web hosting and hardware consumer goods. • Routine customer service questions take up valuable staff time. • Customers want solutions to their problems now. They are frustrated and will often take it out on your staff.
Reduce Customer Support • Reduce email volume by up to 60%. • Reduce phone calls to your support line. • Handle common questions freeing up customer service staff to handle more complicated issues. • Help customers find information and answers to questions quickly and easily. • Provide 24/7 assistance even when your business is closed. • Serve as a resource for customer service staff as they provide support over the counter or over the phone.
Additional Problem: Training Staff • Training new staff takes weeks and can often take up to 6 months before new employees and their trainers are at 100% productivity
Staff Training • Staff training takes weeks and sometimes months before staff become 100% productive. • Existing employees often need to train staff so they too are running way below 100% productivity. • Office documentation, policies and procedures are often stored in multiple locations and extremely hard to find.
Reduce Staff Training Time • Reduce staff training time by weeks • Reduce the need for additional staff trainers • Improve employee productivity • Standardize procedures and documentation • Provide a centralized knowledge share
Share Office Documents • Office policies and procedures • Training manuals and best practices • Technical documentation and user guides • Attach employee forms and worksheets • External resources and websites
Your Options • Build your own custom solution • Too costly + time consuming • Use HTML documents • Hard to maintain • No customer feedback or reporting • End users can’t search to locate documents quickly • Use PDF’s and Microsoft Word Documents • Time consuming to create, update and upload • No feedback or reporting • End users can’t search to locate documents quickly
You Need Interspire Knowledge Manager • Web based software application that makes sharing and finding knowledge a breeze. • Easy to use. No training time necessary. • Web based. Easy access from multiple locations. • Staff enjoy adding new knowledge base entries and FAQ’s. • Supports multiple logins, unlimited articles and WYSIWYG Editing.
Show Me The Product Live software demo...
Interspire Knowledge Manager Makes Adding Knowledge a Breeze Using a secure web based login, employees can add knowledge to your self-service FAQ’s or internal knowledge base in minutes.
Find Knowledge Easily By browsing or searching using their web browser, your customers and staff can find answers to their questions instantly.
We Eat Our Own Dog Food Interspire Knowledge Manager is an invaluable application used on our very own interspire.com to reduce email technical support by up to 30%.
...And To Train Our Staff Our intranet runs solely on Interspire Knowledge Manager where staff share knowledge, document procedures and attach product documentation. It’s reduced our new staff training time by 40%.
Your Business with Interspire Knowledge Manager • Your email and call volume reduced by up to 60% • More satisfied customers who can find answers to their questions instantly • Faster staff training time in your business • More productive employees with readily available access to knowledge they need
What Our Customers Are Saying... “What a great product - love it and simple to use.” – Shaun Meers “What I really love is the availability of the source code and how easy it is to change the look and feel of the pages to fit our need. I have to say -- all in all, a great job with Interspire Knowledge Manager. Love it.” – SangitaPathak “Interspire Knowledge Manager is a fabulous program! ... The customer service and tech support is excellent. We at the Spinal Injury Foundation recommend this software. It has saved us a lot of time and trouble.” – Dr Amy Price
So…What’s Holding You Back? • When do you want to reduce your support cost? • When do you want to reduce internal training cost? • What’s stopping you from enjoying these benefits right now?
