Customer management software is absolutely imperative for a franchise’s success. You can’t reasonably expect to run a successful and profitable franchise if you don’t know much about your customers.
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Why Customer Management Software is Integral to a Franchise’s Success
For your franchise to succeed, you need customers (or clients). Anybody who doesn’t live in a cave understands this. Yet it’s amazing
how little some franchises think about their customers. Sure, they think of customers in terms of trying to create a better product or
service that attracts them. They think of customers when they look at their advertising budget and consider different promotional
tactics. But they don’t consider their customers as they are; they don’t knowtheir customers. And many franchises certainly don’t
know how to manage their customer base. That’s why you need customer management software to give you the edge.
Customer management software
Customer management software is absolutely imperative for a franchise’s success. You can’t reasonably expect to run a successful
and profitable franchise if you don’t know much about your customers. If you have no process of converting leads into customers, no
streamlined method of communication with your leads and customers, or no effective method of receiving payment, you are really
handicapping yourself and your franchise. That’s why you need good customer management software for your franchise.
What you get
With FranchiseSoft’s Customer Management module you get a simplified and streamlined method of communication with your leads
and customers. Our Customer Management module includes features such as:
Seamless conversion of leads to customers – because what good are your leads if you have no efficient way of converting
them into paying customers?
Simplified communication with all, some, or individual customers – because effective communication is a key to keeping
customers on board with your product or service. Furthermore, communications and notifications can be sent via SMS or
email, depending on the customer’s preference.
Task and event scheduling as it relates to customers – in order to ensure that everybody is on the same page with a robust
calendaring feature .
Simple and accessible documentation of correspondence with customers – this is important because, just in case anything
ever goes wrong, you have an easy-to-access record of all your correspondence. In addition a complete 360 degree view of the
customer with all interactions and activities tracked.
Intuitive customer invoice and statement generation – because nobody wants to spend half their time on invoices
Application of payment against invoices – again, this helps to streamline the whole process.
Interfacing with Authorize.net and Paypalfor credit card processing – after doing all the hard work of finding leads,
converting them into customers, and convincing them of your product or service’s worth, the last thing you want to do is
worry about quibbling details such as credit card processing
Revenue reports processing – to help you best understand how and when you make your money
Detailed reports on customer operations – because really knowing who your customers are is an absolutely enormously
A mobile app that provides customer contact details to franchisees – so franchisees can easily access all the customer details
they need on the go.
Still not convinced?
FranchiseSoft offers no-commitment, absolutely free demonstrations of our modules. So if you would like to see how our customer
management software can benefit your franchise, please contact us for a demonstration today and one of our representatives will be
in touch within 24 hours.
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