1 / 9

Minnesota CAREWare

Minnesota CAREWare . Super User Training. What Is a Super User?. First call for help within your agency CAREWare trainer for new staff in your agency. Resources. YOU !! Minnesota CAREWare Help Desk

fraley
Download Presentation

Minnesota CAREWare

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Minnesota CAREWare Super User Training

  2. What Is a Super User? First call for help within your agency CAREWare trainer for new staff in your agency

  3. Resources • YOU !! • Minnesota CAREWare Help Desk Set up new users, changes to user accounts, lockouts and password issues, Form I and II questions, general questions Help Desk Ticket: www.health.state.mn.us/careware E-mail: health.cwpems@state.mn.us Monday – Friday, 7:30 a.m. – 3:30 p.m.

  4. Resources jProg CAREWare Help Desk Assistance with custom reports (except Form I or II-related reports) and performance measures Phone: 877-294-3571 Email: cwhelp@jprog.com Monday – Friday, 11:00 a.m. – 4:00 p.m. CST

  5. CAREWare User Types

  6. CAREWare User Types

  7. CAREWare User Types

  8. Central CAREWare MDH Admin RAAN IPTF Pinnacle YAP AAATF AbbottNW Children’s Red Door MUL SAYFSM Aliveness West Side Mayo Minnesota CAREWare PDI Providers OpenArms Part A and B Grantees HCMC MAP Direct Entry Agencies DHS HealthPartners Aliveness

  9. Password Guidelines • Three unique passwords required for the VPN, server, and CAREWare • Minimum length of all passwords is 8 characters; passwords must contain: • At least one number, AND • At least one special character (!, @, #, $, %, ^, &, *) • Passwords must not be disclosed to anyone • Passwords may be written down if they are kept in a secure space (e.g., locked office or locked drawer) • All three passwords must be changed every 120 days • Idle user time-out for CAREWare is 30minutes • Idle user time-out for the WinSCPand server is also 30minutes • Accounts will be locked after 5 consecutive, unsuccessful login attempts • Contact the MN CAREWare Help Desk if you get locked out or forget your password

More Related