Class 2: Engaging Client Voice & Power. August 20, 2012. Objectives for today. To understand how privilege & oppression manifest in organizational practices
Class 2: Engaging Client Voice & Power
August 20, 2012
To understand how privilege & oppression manifest in organizational practices
To build methods to rework power relationships with principles of transparency, voice, accountability and empowerment at all levels of organizational practices
“…successful accountability practices need to be rooted institutionally within bodies that have the lived experiences of oppression and who have durable commitments to its eradication. It is within those communities that the imperative for change is urgent, for they hold the investments in the future of their children who are waiting for an end to racism and other forms of oppression. They should hold the power to enforce change.” (Curry-Stevens, 2010, p.68)
AND WE AVOID THE SHORTCOMINGS OF ISSUES ON THE PRIOR PAGE!
Legitimacy – as we are informed/led by constituents who depend on our services
Urgency & action – getting in front of disparity work
1. Rejection of “client-hood” stature for service users (from Hardina, 2003)
2. Increased likelihood of systemic advocacy engagement
3. Improved prospects for disparity reduction
Non-participation = When clients are compliant with the organization and its rules & practices. The service staff are the experts and they make decisions for the organization.
Use the following scale to grade this program, the way teachers grade students.
A B C D F N/A
Excellent Above Average Average Poor Failing Cannot Grade On This Question
Section 1: Program Staff. Please circle the grade you would give the program staff on:
How they treated you. A B C D F N/A
How much interest they had in helping you. A B C D F N/A
Amount of time you had to wait in the waiting area for them. A B C D F N/A
The efforts they made to answer your questions. A B C D FN/A
How fair they were. A B C D F N/A
How well they explained what you had to do to meet the program requirements. A B C D F N/A
Overall, how would you grade program staff? A B C D F N/A
Marginality and inclusion
How are marginal voices understood in your organization?
Usually only norms included
Identify possible structural improvements for client voice and power in your organization
Which hold potential to reduce disparities in your organization?
Find an example in your own community of an organization that works to improve the power of clients and community members in relationship to the organization?
Present details of these innovations back to the group at our next meeting