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911. Facts or Fiction and What you need to Know Presented by Shayne Waterbly. Introduction. Mr. Shayne Waterbly VP Sales XTEND Communications Corporation Sr. Director of Telecom Resurrection Healthcare Responsible for : 55,000 Nortel Phones 10,000 Avaya Phones 17 Option 81’s 61’s 11’s

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911

Facts or Fiction and What you need to Know

Presented by

Shayne Waterbly


Introduction
Introduction

  • Mr. Shayne Waterbly

    • VP Sales XTEND Communications Corporation

    • Sr. Director of Telecom Resurrection Healthcare

      • Responsible for :

        • 55,000 Nortel Phones

        • 10,000 Avaya Phones

        • 17 Option 81’s 61’s 11’s

        • 2 G3 switches

        • 117 sites throughout Chicago

    • Director of Information Services Catholic Health Partners

      • Responsible for :

        • 2 G3 Avaya switches, an Option 81 and 23 sites

XTEND Communications Corp


Agenda
Agenda

  • History of 911

  • Anatomy of a 911 Call

  • Regulatory Jurisdictions

  • Risks and Exposure of non compliance

  • 911 System Basic Requirements

  • Considerations before implementing a 911 system

  • Questions

XTEND Communications Corp


Fact or fiction
Fact or Fiction ?

Where did 911 Come from ???

More then likely we got it from Britain

Why 911 as the numbers ???

On a rotary phone in the dark one

could find the 9 and the 1 quickly

XTEND Communications Corp


Fact or fiction1
Fact or Fiction ?

Why three numbers instead of 2 or 4 ???

Central office Centrex speed dial

supported 3 digit codes

Where was the first 911 call made ???

Haleyville, Alabama

XTEND Communications Corp


History of 911
History of 911

  • Jul 1937

    • Britain implements its 999 emergency phone service

  • Feb 1967

    • Commission of Law Enforcement recommends single contact number for police within a metro area

  • Nov 1967

    • FCC sends Congress comments on Resolution 361 which supports the concept of a single nationwide emergency number

  • Jan 1968

    • AT&T announces their designation of 911 as a universal emergency number

XTEND Communications Corp


History of 9111
History of 911

  • Feb 1968

    • First 911 Call placed in Haleyville, Alabama by Speaker of the house Rankin Fite to the City Hall answering point

  • April 1970

    • First 911 center installed in Odessa, Texas

  • Mid 1970’s

    • Alameda County pilots project for selective routing of 911 calls, until this time all 911 calls are routed via hard wired connections

  • Jul 1978

    • First federally-financed trial of selective routing E911 goes on-line in Alameda County. System provides ANI but no ALI

XTEND Communications Corp


History of 9112
History of 911

  • Dec 1982

    • Minneapolis St. Paul area implements an E911 system that is the first multi-county Enhanced system in the country.

  • Oct 1999

    • President Clinton signs Senate Bill 800 which designates 911 as the national emergency telephone number.

  • Oct 2001

    • St. Clair County, ILL is the first 911 center in the country to provide Phase II wireless E911 for Verizon customer.

    • Rhode Island begins state-wide Phase II for Sprint with GPS handsets

XTEND Communications Corp


Anatomy of a 911 call

Police

Hardwire Connection

C.O.

Call

Anatomy of a 911 Call

  • Assumes Geo-Political are the same

  • Assumes single carrier provider

9-1-1 CALL FLOW

911

XTEND Communications Corp


Anatomy of a 911 call1
Anatomy of a 911 Call

  • Original concept did not consider multiple police departments within the same CO.

  • Original concept was based on a single number for police not all emergencies.

Makes sense why the first 911 center was in a small local area covered by a single CO within a single jurisdiction.

XTEND Communications Corp


What we thought we were doing
What We Thought We Were Doing

  • Easy to remember, number 911 is simple

  • Would work everywhere. Telephone systems could be made to recognize 911 as a unique set of dialed digits

XTEND Communications Corp


Fact or fiction2
Fact or Fiction

Do 911 calls provide location information with the call when it goes to the 911 center ??

No only the ANI (10 digit telephone number)

Where does the 911 center get the location information from ?

The Local Exchange carrier’s ALI Database

XTEND Communications Corp


Enhanced 911 call
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call1
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call2
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call3
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call4
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call5
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call6
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call7
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call8
Enhanced 911 Call

XTEND Communications Corp


Enhanced 911 call9
Enhanced 911 Call

XTEND Communications Corp


Regulatory jurisdictions
Regulatory Jurisdictions

  • FCC

    • Federal mandates for Service Carriers

  • National Emergency Number (NENA)

    • Pushes for national standards and training

  • State Legislation

    • 11 states currently

      • Defines penalties, fines for non compliance

  • Sarbanes Oxley Act 2002

XTEND Communications Corp


Fact or fiction3
Fact or Fiction

If there is not a state E911 law, do I have to comply

State laws only define penalties for non compliance.

What is the real exposure on 911 ?

Wrongful injury suits

Wrongful death suits

Exposure to Sarbanes Oxley Act

XTEND Communications Corp


Risks and exposure
Risks and Exposure

  • Wrongful death or injury

    • Knowledge that you have a problem

    • Analysis of the problem or issue

    • Failure to mitigate or warn Joe Doe public of the Issue

  • Sarbanes Oxley Act 2002

    • Jury is still out

XTEND Communications Corp


System basic requirements
System Basic Requirements

  • Send out the correct phone number on a 911 call

  • Phone number needs to define an area in the building within the site

  • Move, add, changes need to be updated in site database

  • Database must have enough fields to comply with NENA standards

  • Need access to public ALI database to update changes and billing records

XTEND Communications Corp


System basic requirements1
System Basic Requirements

XTEND Communications Corp


911 system considerations
911 system considerations

  • PBX Vendor provided switches do not provide ALI update ability

  • PBX’s do not have all of NENA fields required for public ALI record

  • There are FTE’s cost associated with manual ALI updates

  • There are errors in updating records manually

XTEND Communications Corp


Fact or fiction4
Fact or Fiction

IF I setup my system with an ELIN per switch I will never have to change the ALI again ?

Numbers change,

Switch might cover a different area in the building

Switch covers more then a single floor

NENA standards change for ALI

FCC changes requirements

Your state changes 911 requirements

XTEND Communications Corp


911 systems should
911 systems should

  • Identify 911 PBX Caller location

  • Provide on-site or remote notification

  • Database Synchronization

  • Record and log all 911 calls

  • Provide for ANI updates on outbound 911 calls

  • Pubic ALI Database update

  • Multiple PBX integration

XTEND Communications Corp


Questions

Questions ?

Shayne Waterbly

Swaterbly@xtend.com

Thank you


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