WORKING KNOWLEDGE Chapters 5-9 Presentation. Casey Tealdi January 31, 2007 MIS 580. Chapter 5: Knowledge Transfer. Most effective way : hire smart people, let them talk to one another Reality : people settle for “good” information from someone nearby
January 31, 2007
Manage relationships with external knowledge providers
Provide critical input to the process of knowledge creation
Measure and manage the value of the firm’s knowledge assets
Build a knowledge culture
Create a KM infrastructure
Make it pay off economicallyThe Chief Knowledge Officer
Knowledge is embedded in products
Knowledge is critical to the services offered to customers
Decentralized organizational structure
Functions might be performed by other managersCKO or No CKO?
Structuring knowledge content
Create knowledge repositories
Improve knowledge access
Improve knowledge cultures/environmentsChapter 8: KM Projects in Practice
“Knowledge and learning must always serve the broader aims of the organization. A healthy tension between knowledge and action is the key to organizational (and probably individual) success.”
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