IT Governance

1. IT Governance Recommended Review Process Adapted from the MIT CISR Material

2. Topics Governance review Definition IT Decision Domains IT Governance Archetypes Matrices Performance Goals Process Critical Success Factors Implementation Mechanisms Conclusion

3. Governance Review Web search of academic organizations Most had an organization similar to ISAC Advisory vs. approval Many had multiple committees or sub-committees Many had an IT architecture office or council Some referenced MIT�s Center for Information Systems Research (Peter Weill)

4. Governance Definition Specifying the decision rights and accountability framework to encourage desirable behavior in using Information Technology

5. IT Decision Domains IT Principles IT Architecture IT Infrastructure Strategies Application needs IT Investment and prioritization

6. IT Decision Domains IT Principles � High level statements about how IT is used What is the enterprise�s desired operating model How will IT support the desired operating model How will IT be funded

7. IT Decision Domains IT Principles � Example 1: Benchmarked lowest total cost of ownership Architectural integrity Consistent, flexible infrastructure Rapid deployment of new applications Measured, improving, and communicated value and responsiveness

8. IT Decision Domains IT Principles � Example 2: Enable the business Ensure information integrity Create a common customer view Promote consistent architecture Utilize industry standards Reuse before buy; buy before build Manage IT as an investment

9. IT Decision Domains IT Architecture: An integrated set of technical choices. IT Infrastructure Strategies: Strategies for the base foundation, centrally coordinated services, e. g., network, shared data, etc. Application needs: specifying the needs for purchased or internally developed systems.

10. IT Decision Domains IT Investment and prioritization: Decisions about how much and where to invest in IT including project approvals and justification techniques.

11. IT Governance Archetypes Leadership Monarchy IT Monarchy Feudal Federal IT Duopoly

12. IT Governance Archetypes Leadership Monarchy: A group of, or individual senior managers (SVP; VP; Dean, Chair). Senior IT manager does not act independently. IT Monarchy: Individuals or groups of IT senior managers. Feudal: Unit leaders, key process owners or their delegates.

13. IT Governance Archetypes Federal: Shared by HSC senior management and other College/Unit senior management. May include senior IT management. IT Duopoly: IT senior management and one other group, e. g., HSC senior management or College/Unit senior management.

14. Decision Governance Matrix

15. Input/Decision Governance Matrix

16. MIT Material

17. Implementation Mechanisms Executive Committee IT Council/Steering Committee Advisory or Approval IT Organization Budget Process Process Teams Architecture Office Service Level Agreements (SLA)

18. Reviewing Current Governance Map existing governance onto both diagrams. Review IT governance mechanisms: Which mechanisms exist in which decisions. Are they effective independently and together. Is the governance encouraging desirable behavior appropriate for your performance goals.

19. Reviewing Current Governance From the top performer�s governance create a governance template for your strategy and performance goals. Tailor the governance template to your enterprise�s culture, structure, strategy & goals. Use the diagrams to engage and communicate.

20. Critical Success Factors Transparency Actively designed governance Know when to redesign Educate Good governance requires choices Clear exception handling process Governance at HSC and Unit levels Governance is owned and has metrics

21. Recommendation Pursue the MIT process The answer may not be one (model, architecture, etc.) Suggested ISAC focus: HSC governance Discussion