EUROPOS SĄJUNGA Europos socialinis fondas. MYKOLO ROMERIO UNIVERSITETAS. QUALITY ASSURANCE IN HIGHER EDUCATION WHICH MODEL AND WHY ?. D.M.REKKAS Associate Professor School of Pharmacy, University of Athens HELLAS [email protected] CONTENTS. What is Quality-Quality Assurance
Value to the Customers
Making sure that Quality is what it should be
What is a System ?
and its tools
Source : Trends V: Universities shaping the European Higher Education Area, EUA report to the ministers of education conference 05/07 London
(if the wish comes true…)
against some kind of Standards(2ND Step)
Any already existing?
As it is or modified?
By whom and How?
(R.W.Peach,The ISO 9000 Handbook)
The QUALITY AWARDS
More emphasis on the Quality pillars:
(“de facto requirements”)
HOW TO MAKE THE TRANSFORMATION/CHANGE
Appreciation for a system
Knowledge about variation
Theory of knowledge
FROM HIS BOOK “OUT OF THE CRISIS” ( E.W.DEMIMG,1982)
(“Towards a general model for quality assessment in HE”, Higher Education,1995)
Overemphasis in inspection
“Policing-in” Quality Failure
(“Through Deming's Eyes…cross national analysis of QA policies in HE”,Quality in HE,1995)
NATIONAL AND KAPODISTRIAN UNIVERSITY OF ATHENS