Your Assistant

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Your Assistant

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1. Your Assistant

2. Mitel “Your Assistant” – Premium & Lite versions

3. Your Assistant

4. Your Assistant Features of YA - Your Assistant v4.1 Software sits on your desktop Call ‘pop-up’ alerts Conference calls Global and personal directories Call recording & history options Favourite menu/config options Presence indicator (premium only) Integrates with MS Outlook 2003 – voice mail /MSN chat Do not disturb/auto answer (premium only) Work on/off line Knowledge base (premium only) Web window (premium only) Teleworker mode PC hotdesking (premium only)

5. Your Assistant YA Premium V YA Lite The main differences are the YA premium version has Presence and availability indicators i.e. know if someone is free to take the call. Call forwarding profiles i.e. forwarding calls to your mobile, other extensions or voice mail. Do not disturb/auto answer Knowledge base Web window PC hotdesking

6. Your Assistant Navigating the YA Interface Menu Bar Provides menu access to Your Assistant features and functions. Quick Connector Box (Dialing Window) Displays the number dialed. The arrow beside it provides access to the last 20 numbers dialed. Press ALT+Y for quick access. Window Control Buttons Use to close the application window ( ), minimize the application window ( ), or minimize all the sections ( ). Slide-Out Dial Pad Used to dial a number manually. Click on to display the dial pad. For more information, see “Making Calls” on page 28. Settings Section Provides quick access to call handling feature settings. Press ALT+S for quick access. Comprised of : Feature Name: The name for the call handling feature. Feature Status: Shows whether the feature is active or not, chat availability, active call forwarding profile, and any advisory message. Click the drop-down arrow beside the status to change the status. Menu Bar Provides menu access to Your Assistant features and functions. Quick Connector Box (Dialing Window) Displays the number dialed. The arrow beside it provides access to the last 20 numbers dialed. Press ALT+Y for quick access. Window Control Buttons Use to close the application window ( ), minimize the application window ( ), or minimize all the sections ( ). Slide-Out Dial Pad Used to dial a number manually. Click on to display the dial pad. For more information, see “Making Calls” on page 28. Settings Section Provides quick access to call handling feature settings. Press ALT+S for quick access. Comprised of : Feature Name: The name for the call handling feature. Feature Status: Shows whether the feature is active or not, chat availability, active call forwarding profile, and any advisory message. Click the drop-down arrow beside the status to change the status.

7. Your Assistant Status Tray Icons The System Tray Status Icon Every time you open Your Assistant, its status icon appears in the system tray (usually located at the bottom right of your screen). The icon displayed changes with the call/feature status. You can do the following by right-clicking the system tray icon: • Bring Your Assistant to the forefront. • View the status of each line. • Access your voice mailbox. • Enable/disable Do Not Disturb or Auto Answer. • Change your call forward profile. • Close Your Assistant.The System Tray Status Icon Every time you open Your Assistant, its status icon appears in the system tray (usually located at the bottom right of your screen). The icon displayed changes with the call/feature status. You can do the following by right-clicking the system tray icon: • Bring Your Assistant to the forefront. • View the status of each line. • Access your voice mailbox. • Enable/disable Do Not Disturb or Auto Answer. • Change your call forward profile. • Close Your Assistant.

8. Your Assistant CLID Screen Pop How to: Click on the callers name to get additional caller info, or click Answer. Base value propositions: · Ease of Use · Enhanced Productivity This feature represents an alert or notification to the end user that call is incoming. Associated with each event will be a set of possible user options. For example, an incoming call will notify the end user of the caller line id and options for the user as to how they would like to process the call. When idle, a phone state indicator will reside in the tool tray. The tool tray icon will also be used as a launching point for quick setting and YA configuration. Screen pop feature list: · Display availability on MSN if caller is in MSN buddy list · Start MSN chat session The end user will be able to turn screen pop on and off. If a PIM contact record for the caller exists within the associated PIM, the contact’s name will be underlined in the Caller ID screen pop window (see example above). To open the contact record within the associated PIM, click the underlined name. How to: Click on the callers name to get additional caller info, or click Answer. Base value propositions: · Ease of Use · Enhanced Productivity This feature represents an alert or notification to the end user that call is incoming. Associated with each event will be a set of possible user options. For example, an incoming call will notify the end user of the caller line id and options for the user as to how they would like to process the call. When idle, a phone state indicator will reside in the tool tray. The tool tray icon will also be used as a launching point for quick setting and YA configuration. Screen pop feature list: · Display availability on MSN if caller is in MSN buddy list · Start MSN chat session The end user will be able to turn screen pop on and off. If a PIM contact record for the caller exists within the associated PIM, the contact’s name will be underlined in the Caller ID screen pop window (see example above). To open the contact record within the associated PIM, click the underlined name.

9. Your Assistant CLID Screen Pop and PIM Integration Market leading PIMs can be launched on incoming caller ID screen pops giving the user contact information and notes prior to accepting the call. Enabling enterprises to derive more value from their technology investments. Base value propositions: · Enhanced Productivity YA will integrate with the tools a user is most familiar with in their day to day business operations. Critical to end user communications are Personal Information Manager (PIM) programs. Support for Outlook, Act!, Lotus Notes and Goldmine is mandatory. Users who do not have a PIM or choose to use one will still be able to list contacts in the Mitel buddy list, and log calls in a Mitel call log. If the user selects a default PIM then YA will always default to the PIM's method of data storage and retrieval. For example in the case of call logging, if a PIM is selected all logs will be stored in the PIM's format - in outlook the call log is a Journal entry for example. Note: Warn users about the impacts of using the Microsoft Journal - of course users are welcome to use it but in the absence of this preference they may want to consider that many users find that it is a cumbersome tool etc. - they may prefer the simplicity of the Mitel Call Log.Market leading PIMs can be launched on incoming caller ID screen pops giving the user contact information and notes prior to accepting the call. Enabling enterprises to derive more value from their technology investments. Base value propositions: · Enhanced Productivity YA will integrate with the tools a user is most familiar with in their day to day business operations. Critical to end user communications are Personal Information Manager (PIM) programs. Support for Outlook, Act!, Lotus Notes and Goldmine is mandatory. Users who do not have a PIM or choose to use one will still be able to list contacts in the Mitel buddy list, and log calls in a Mitel call log. If the user selects a default PIM then YA will always default to the PIM's method of data storage and retrieval. For example in the case of call logging, if a PIM is selected all logs will be stored in the PIM's format - in outlook the call log is a Journal entry for example. Note: Warn users about the impacts of using the Microsoft Journal - of course users are welcome to use it but in the absence of this preference they may want to consider that many users find that it is a cumbersome tool etc. - they may prefer the simplicity of the Mitel Call Log.

10. Your Assistant Personal Information Manager (PIM) YA can retrieve caller information directly from the PIM so that callers are identified before being answered and also so that the call can be correctly logged Personal Information Manager integrates with Outlook 97or greater Lotus Notes R5 and R6 ACT! 2000 LDAP (Microsoft Active Directory) Corporate Directory List The term PIM (Personal Information Manager) means a supported PIM application (for example, Outlook or Lotus Notes). See your system administrator for more information on the PIMs supported. Indexing allows Your Assistant to maintain a set of links to your PIM so that contacts outside your People directories can be resolved and accessed by Your Assistant when a connection is made. Re-index when you have new contacts, and set Your Assistant to index automatically if your contacts change frequently. Auto indexing can take place during off-peak hours. Synchronizing with Active Directory You can set the information in Your Assistant to be updated from Active Directory automatically when changes in Active Directory occur. The synchronization updates users already in the Your Assistant Users list with any new information and removes users no longer present in the Active Directory. By enabling Active Directory Synchronization, property changes are done entirely in the Active Directory configuration program and are synchronized automatically. This operation is eventbased; therefore it occurs only when changes are made. To synchronize with Active Directory Enter the LDAP path in the Active Directory Path field, the domain name in the Domain field and put a check in the Enable Active Directory Synchronization checkbox. Note: Goldmine® will not be supported on the initial release of 3.0 but will be supported in a future release of Your Assistant. Note: The dial from PIM feature is only supported on PIMs which supported this feature - such as ACT and Outlook. The term PIM (Personal Information Manager) means a supported PIM application (for example, Outlook or Lotus Notes). See your system administrator for more information on the PIMs supported. Indexing allows Your Assistant to maintain a set of links to your PIM so that contacts outside your People directories can be resolved and accessed by Your Assistant when a connection is made. Re-index when you have new contacts, and set Your Assistant to index automatically if your contacts change frequently. Auto indexing can take place during off-peak hours. Synchronizing with Active Directory You can set the information in Your Assistant to be updated from Active Directory automatically when changes in Active Directory occur. The synchronization updates users already in the Your Assistant Users list with any new information and removes users no longer present in the Active Directory. By enabling Active Directory Synchronization, property changes are done entirely in the Active Directory configuration program and are synchronized automatically. This operation is eventbased; therefore it occurs only when changes are made. To synchronize with Active Directory Enter the LDAP path in the Active Directory Path field, the domain name in the Domain field and put a check in the Enable Active Directory Synchronization checkbox. Note: Goldmine® will not be supported on the initial release of 3.0 but will be supported in a future release of Your Assistant. Note: The dial from PIM feature is only supported on PIMs which supported this feature - such as ACT and Outlook.

11. Your Assistant PIM Integration Indexing Indexing allows Your Assistant to internally maintain a set of links to your PIM contact records. This helps Your Assistant identify callers and display their name in the incoming popup (see Receiving Calls on page 25) and Communication window (see page 20). The name is displayed as a link that when clicked will open the PIM contact record associated with that caller or call participant. If the contact record has been imported into Your Assistant (see page 44), clicking the link will display the Personal Contact Information window (see To edit a Personal Contacts entry on page 43) for that contact. Re-index when you have new contacts that are not going to be imported, and set Your Assistant to index automatically if your contacts change frequently. Auto indexing can take place during offpeak hours. Note: Automatic indexing is not the same as synchronizing Your Assistant Personal Contacts with your PIM. If you have imported contacts from your PIM into the Your Assistant Personal Contacts list, and later a PIM contact property changes, you must reimport the contact for its updated properties to appear in Your Assistant. Note: The Act! PIM indexing is limited to 2000 contacts.Indexing allows Your Assistant to internally maintain a set of links to your PIM contact records. This helps Your Assistant identify callers and display their name in the incoming popup (see Receiving Calls on page 25) and Communication window (see page 20). The name is displayed as a link that when clicked will open the PIM contact record associated with that caller or call participant. If the contact record has been imported into Your Assistant (see page 44), clicking the link will display the Personal Contact Information window (see To edit a Personal Contacts entry on page 43) for that contact. Re-index when you have new contacts that are not going to be imported, and set Your Assistant to index automatically if your contacts change frequently. Auto indexing can take place during offpeak hours. Note: Automatic indexing is not the same as synchronizing Your Assistant Personal Contacts with your PIM. If you have imported contacts from your PIM into the Your Assistant Personal Contacts list, and later a PIM contact property changes, you must reimport the contact for its updated properties to appear in Your Assistant. Note: The Act! PIM indexing is limited to 2000 contacts.

12. Your Assistant Quick Connect The Quick Connector Box There are three ways to make a call: • Dial the number using the dial pad. • Dial the number using the keyboard. • Select a contact. In each case, Your Assistant displays the number in the Quick Connector box. If desired, you can then edit the number before clicking Call. Editing a number If you select a contact and then edit the number, Your Assistant will remember your changes, and display the edited number in the Quick Connector box next time you select that contact or any other contact with the same number (the contact itself will show the original number). If you reimport your contacts from your PIM, Your Assistant will still remember the edited number. You can also edit a PIM contact’s number directly. For example: • While on a business trip in Driftwood, Ontario, Tomoko selects one of her clients in Ottawa to make a follow-up call. The contact’s number appears in the Quick Connector box. • Since she is out of town, she adds the area code to the number in the Quick Connector box before clicking Call. • The next time she selects this contact, the edited number appears in the Quick Connector box, even though the contact still shows the original number. The Quick Connector Box There are three ways to make a call: • Dial the number using the dial pad. • Dial the number using the keyboard. • Select a contact. In each case, Your Assistant displays the number in the Quick Connector box. If desired, you can then edit the number before clicking Call. Editing a number If you select a contact and then edit the number, Your Assistant will remember your changes, and display the edited number in the Quick Connector box next time you select that contact or any other contact with the same number (the contact itself will show the original number). If you reimport your contacts from your PIM, Your Assistant will still remember the edited number. You can also edit a PIM contact’s number directly. For example: • While on a business trip in Driftwood, Ontario, Tomoko selects one of her clients in Ottawa to make a follow-up call. The contact’s number appears in the Quick Connector box. • Since she is out of town, she adds the area code to the number in the Quick Connector box before clicking Call. • The next time she selects this contact, the edited number appears in the Quick Connector box, even though the contact still shows the original number.

13. Your Assistant Favourites (Speed Dials) Customizing Your Assistant Building Your Favorites Menu To add a Personal or Corporate Contact to your Favorites menu • In the Corporate or Personal Contact Information dialog box, check the box in the column labeled . (Clear the box to remove it from the menu.). You can have up to 50 in your Favorites drop-down menu.Customizing Your Assistant Building Your Favorites Menu To add a Personal or Corporate Contact to your Favorites menu • In the Corporate or Personal Contact Information dialog box, check the box in the column labeled . (Clear the box to remove it from the menu.). You can have up to 50 in your Favorites drop-down menu.

14. Your Assistant People List Base value propositions: · Ease of Use · Enhanced Productivity The People list is provided to allow for users who have no PIM, and as a means of allowing the user to maintain a short, manageable list of frequently used contacts. People Section Provides access to your Personal Contacts, to your Corporate Contacts, and to the Search tool. MSN Instant Messenger icon: Shows if the contact's MSN login matches the Contact Information for this contact Computer/Chat icon: Shows contact's computer availability. Icon depends on whether Chat is enabled and on status set by user Telephone icon: Shows for Corporate contacts, and for Personal Contacts copied from Corporate Contacts. Connectivity & Personalization Personal Contact List - ‘Always on top’ capability and Integration with MSN Instant Messenger Work offline mode Account code support International dialing supportBase value propositions: · Ease of Use · Enhanced Productivity The People list is provided to allow for users who have no PIM, and as a means of allowing the user to maintain a short, manageable list of frequently used contacts. People Section Provides access to your Personal Contacts, to your Corporate Contacts, and to the Search tool. MSN Instant Messenger icon: Shows if the contact's MSN login matches the Contact Information for this contact Computer/Chat icon: Shows contact's computer availability. Icon depends on whether Chat is enabled and on status set by user Telephone icon: Shows for Corporate contacts, and for Personal Contacts copied from Corporate Contacts. Connectivity & Personalization Personal Contact List - ‘Always on top’ capability and Integration with MSN Instant Messenger Work offline mode Account code support International dialing support

15. Your Assistant Presence and Availability The People window provides State of users phone Available (on hook) / busy (off hook) Status advisory messages In a meeting / At my desk / Out of Office PC presence for secure Instant Message (IM) Online / Away / Busy / Offline / File Sharing Also have integration with MSN availability (non-secure) Secure IM Chat & File Sharing Multi-party chat among Your Assistant users Up to 15 participants per session Session history logs — keeps a history of all chat sessions File ‘push’ capability — send files to other YA users Share important documents while chatting The Settings section displays the current advisory message, if one has been selected. Other Your Assistant users see this message as part of your contact presence information. Use the dropdown list to select a message that you have created. Starting an MSN Instant Messenger Chat Session When one of your contacts in your People section contains MSN Instant Messenger account information, and MSN Instant Messenger is running, the MSN icon appears beside that contact’s name (if the contact is not logged on MSN, the icon is greyed out). Secure IM Chat & File Sharing Multi-party chat among Your Assistant users Up to 15 participants per session Session history logs — keeps a history of all chat sessions File ‘push’ capability — send files to other YA users Share important documents while chatting The Settings section displays the current advisory message, if one has been selected. Other Your Assistant users see this message as part of your contact presence information. Use the dropdown list to select a message that you have created. Starting an MSN Instant Messenger Chat Session When one of your contacts in your People section contains MSN Instant Messenger account information, and MSN Instant Messenger is running, the MSN icon appears beside that contact’s name (if the contact is not logged on MSN, the icon is greyed out).

16. Your Assistant Secure Instant Messaging Your Assistant provides convenient chat communication with other Your Assistant users, if you and those other users have Chat enabled Participants Area: Shows the name and/or number of the other participants (up to 15). Use Drag and drop to add participants. Transcript Area: Displays the participants' remarks and actions. Text Entry Area: Type your message here and click Send. Chat status icons show availability for Your Assistant chats. The chat status of other Your Assistant users with Chat enabled shows in the People and Communications sections and in the Communication and pop windows. Showing Availability Your Computer/Chat presence is shown to other Your Assistant users in your Corporate Contacts. The status items depend on whether Chat is enabled on your system. If it is not, the computer icons show instead. Participants Area: Shows the name and/or number of the other participants (up to 15). Use Drag and drop to add participants. Transcript Area: Displays the participants' remarks and actions. Text Entry Area: Type your message here and click Send. Chat status icons show availability for Your Assistant chats. The chat status of other Your Assistant users with Chat enabled shows in the People and Communications sections and in the Communication and pop windows. Showing Availability Your Computer/Chat presence is shown to other Your Assistant users in your Corporate Contacts. The status items depend on whether Chat is enabled on your system. If it is not, the computer icons show instead.

17. Your Assistant Visual Conference Call Management Call Transfer and Conference Calls There are two ways to transfer a call or make a conference call: • Use the drag-and-drop method • Use the Transfer or Conference button Note: You can have up to eight (8) people on a conference call, including yourself. You cannot set up a conference call between two active calls (calls with separate communication windows).Call Transfer and Conference Calls There are two ways to transfer a call or make a conference call: • Use the drag-and-drop method • Use the Transfer or Conference button Note: You can have up to eight (8) people on a conference call, including yourself. You cannot set up a conference call between two active calls (calls with separate communication windows).

18. Your Assistant Visual Conference Call Management To transfer a call or make a conference call using drag-and-drop 1. While on a call, click and hold a contact from the People or History section, and drag it anywhere on the Communication window. You can also use drag-and-drop with contacts in your PIM. Note: If an entry in a list contains an account code (displayed as "Unknown") you cannot make a call to that number from the History section. 2. The current call is put on hold, and the number of the contact you dragged is dialed. 3. To transfer the call without talking to the new party (unattended or blind transfer), click Release Me while the line is ringing. 4. Once the new party has answered: • To transfer the call, click Transfer (attended transfer). • To conference in the new party, click Conference. • To swap between the new party and the call on hold, click Trade. • To return to the held party without transferring or conferencing the call, click Back to Held. To transfer a call or make a conference call using drag-and-drop 1. While on a call, click and hold a contact from the People or History section, and drag it anywhere on the Communication window. You can also use drag-and-drop with contacts in your PIM. Note: If an entry in a list contains an account code (displayed as "Unknown") you cannot make a call to that number from the History section. 2. The current call is put on hold, and the number of the contact you dragged is dialed. 3. To transfer the call without talking to the new party (unattended or blind transfer), click Release Me while the line is ringing. 4. Once the new party has answered: • To transfer the call, click Transfer (attended transfer). • To conference in the new party, click Conference. • To swap between the new party and the call on hold, click Trade. • To return to the held party without transferring or conferencing the call, click Back to Held.

19. Your Assistant Call Forward Profiles Rapid, easy set up of multiple call forward profiles lets the user transition from different modes of communication – saving them time throughout the day. Call forward profiles let you predefine different call forwarding rules, allowing you to change your call forward settings with a click of the mouse. Note: To prevent conflicts when using Your Assistant with a Mitel Networks IP Phone, use Your Assistant rather than the Desktop Tool to set your call forward profile. To create/edit call forward profiles, display the Call Forward Profiles configuration page: • In the Settings section, double-click Call Forwarding Profile. OR • In the Settings section, click the name of the current call forward profile, and select Edit in the drop-down menu. OR • From the Tools menu, select Configurations, and then Call Forward Profiles.Rapid, easy set up of multiple call forward profiles lets the user transition from different modes of communication – saving them time throughout the day. Call forward profiles let you predefine different call forwarding rules, allowing you to change your call forward settings with a click of the mouse. Note: To prevent conflicts when using Your Assistant with a Mitel Networks IP Phone, use Your Assistant rather than the Desktop Tool to set your call forward profile. To create/edit call forward profiles, display the Call Forward Profiles configuration page: • In the Settings section, double-click Call Forwarding Profile. OR • In the Settings section, click the name of the current call forward profile, and select Edit in the drop-down menu. OR • From the Tools menu, select Configurations, and then Call Forward Profiles.

20. Your Assistant Call Forward Profiles To create a new call forward profile: (a) Enter a label for the new profile in the Profile Name field (top right of window). (b) Click Add. Select the call forward profile you want to edit. Select the call forward rule you want to use for this profile: • No Forwarding (your calls are not forwarded). • Always forward to: (always forward your call to the selected destination). • Forward based on: (select the destination based your line status and whether the call is from an internal or external source) Select the call forward destination for the selected rule. Click OK or Apply. From the drop down menus, you can select the profiles you have created. You can create a maximum of 20 forwarding profiles. To create a new call forward profile: (a) Enter a label for the new profile in the Profile Name field (top right of window). (b) Click Add. Select the call forward profile you want to edit. Select the call forward rule you want to use for this profile: • No Forwarding (your calls are not forwarded). • Always forward to: (always forward your call to the selected destination). • Forward based on: (select the destination based your line status and whether the call is from an internal or external source) Select the call forward destination for the selected rule. Click OK or Apply. From the drop down menus, you can select the profiles you have created. You can create a maximum of 20 forwarding profiles.

21. Your Assistant Do Not Disturb This feature enables the user to eliminate unwanted interruptions and focus on the task at hand. This feature enables the user to eliminate unwanted interruptions and focus on the task at hand.

22. Your Assistant Call Timer and Annotation The user can keep track of communications by timing and annotating calls for reporting or billing purposes. Notes can be saved and later retrieved from a convenient call log or a familiar contact management application.The user can keep track of communications by timing and annotating calls for reporting or billing purposes. Notes can be saved and later retrieved from a convenient call log or a familiar contact management application.

23. Your Assistant Call Recording A convenient tab extension to Your Assistant PRO, gives the user the ability to record calls and save them to their PC. Users will have an accurate account of calls to later reference or share important comments, questions, requests or instructions captured by this feature. Storage: · the call annotation and recording will be stored in the call log on the local hard drive ·each call has a "subject" associated with it which the end user may choose to fill in with meaningful text · .wav file of approx one meg/minute General Playback of audio file to a call in progress: · a selected call recording can be played back to the desktop PC speakers · a selected call recording can be played back to the desktop phone or Soft Phone · only one file at a time can be played Feature limitation: During a soft phone conversation, while a WAV file is being played back, it will not be possible for the two parties to continue to converse. A convenient tab extension to Your Assistant PRO, gives the user the ability to record calls and save them to their PC. Users will have an accurate account of calls to later reference or share important comments, questions, requests or instructions captured by this feature. Storage: · the call annotation and recording will be stored in the call log on the local hard drive ·each call has a "subject" associated with it which the end user may choose to fill in with meaningful text · .wav file of approx one meg/minute General Playback of audio file to a call in progress: · a selected call recording can be played back to the desktop PC speakers · a selected call recording can be played back to the desktop phone or Soft Phone · only one file at a time can be played Feature limitation: During a soft phone conversation, while a WAV file is being played back, it will not be possible for the two parties to continue to converse.

24. Your Assistant Call Logs The Call Log is accessed from the Tools menu within the Your Assistant main window. This is the only place where the user can view a detailed call log as well as search for call specifics, add notes to call and add callers to the contact list. The Call Log window appears as a separate window that does not replace the Your Assistant main window. The Call Log is accessed from the Tools menu within the Your Assistant main window. This is the only place where the user can view a detailed call log as well as search for call specifics, add notes to call and add callers to the contact list. The Call Log window appears as a separate window that does not replace the Your Assistant main window.

25. Your Assistant Call History A feature made popular by mobile phones, Your Assistant enables the user to see dialed, received and missed calls. You can sort them by dialed, received and missed by clicking on the icons on the right. History status icons indicate available lists and lets user quickly navigate and switch between them or launch the detailed log information. A flashing missed calls icon indicates that the user has missed calls. This is the only flashing icon in the History section. Double-click on the call and it will dial back. Up to 20 of each type of call will be stored (20 missed calls, 20 dialed and 20 received). Future - will have context-menus allowing you to right click and clear the History list.A feature made popular by mobile phones, Your Assistant enables the user to see dialed, received and missed calls. You can sort them by dialed, received and missed by clicking on the icons on the right. History status icons indicate available lists and lets user quickly navigate and switch between them or launch the detailed log information. A flashing missed calls icon indicates that the user has missed calls. This is the only flashing icon in the History section. Double-click on the call and it will dial back. Up to 20 of each type of call will be stored (20 missed calls, 20 dialed and 20 received). Future - will have context-menus allowing you to right click and clear the History list.

26. Your Assistant Configurable Interface Your Assistant can be configured to suit preference for appearance or accommodate different hardware display settings. Currently offered “skins” include: Steel Blue, Papaya. Your Assistant can be configured to suit preference for appearance or accommodate different hardware display settings. Currently offered “skins” include: Steel Blue, Papaya.

27. Your Assistant Customize Your Assistant Users can tear-off shutters (click and drag) to position them independently on the screen Parent window automatically resizes itself to fit the remaining items

28. Thank You!

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