Eindhoven University of Technology Faculty of Technology Management Department of Information and Technology P.O. Box 513 5600 MB Eindhoven The Netherlands w.m.p.v.d.aalst @ tm .tue.nl. (Re)designing workflows Tips and tricks. Wil van der Aalst. Designing a workflow. begin. analyze.
A process design is evaluated on the basis of four
Often there is a trade-off!
There is often a positive correlation between external and
Note the trade-off between human/system-related costs.
check(1) Check the necessity of each task
Pros: less work to commit, allows for specialization.
Cons: setup time, fragmentation, less commitment.
Pros: setup reduction, no fragmentation, more commitment.
Cons: more work to commit, one person needs to be qualified for both parts.
Also a trade-off between the complexity of the process
and the complexity of a task.
A Ç B
Issues: simplicity, efficiency, controllability, maintainability, ...
B(6) Introduce as much parallelism as possible
Do not automate paper workflows!
A inflexibility as a result of specialization!
response(9) Improve communication structure