Automation and the Service Company. Feb 26, 2014. BMSs . . . The General Concept. Dramatically reduce your workload, making your work more easy, and your own stance more relaxed. Reduce the quantity of needed personnel.
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Techs have perfect interface in which to automatically receive jobs, with all appropriate detail.
Details include full job into, plus parts he should be taking, prior history on job, prior history on the machine, prior tickets on the job, prior monies collected, prior pics as connected to the job and prior pics as connected to the machine, etc.
Integrated TimeCard punch-ins, punch-outs, review and correct.
Automated route-guidance via MapPoint, GoogleMaps, integration with enabled GPS, etc..
Automated updates to/from office.
Automated call-aheads via Robo-Call.
Click to arrive, complete, etc.
Integrated picture taking (with provision for pic caption, etc.).
Speak to describe work performed.
Integrated parts database, linkage to online sources (including parts lookup, product history and entitlement, etc.)
Indicate parts used from stock (with visibility regarding what is in stock, warning against s/o of item in stock, etc).
Indicate items direct-ordered or p/u from vendor.
Indicate items wanting office to order.
Integration with flat-rate system, whether internally-created or published BlueBook.
Compilation of E-Ticket (with misc. options such as exclude part numbers, show total only, print –as-estimate-only, optional language, etc.)
An interface that catalogs each of any such “plans” you may offer.
Further provides cataloging of “party” information (e.g., name, address, telephone numbers, etc.) for all parties involved in such plans, including (and separately) parties subscribed as actual plan clients, and parties representing locations where work is performed.
Provides mechanism to structure periodic billing according whatever basis may be desired, and to efficiently administer same.
Provides mechanism to schedule planned service events, according to whatever basis may be desired.
POS System Warranties and/or Maintenance Agreements
For over-the-counter parts sales.
For merchandise sales.
Integration with inventory, parts-ordering, funds control, CC-processing, sales accounting, etc.
Built-in and auto-applied markup system (applicable both to POS and pricing for parts as used in service).
Evaluate Technician Performance, and in multiple categories, including rates of first-time-completion, quantity of visits-per-job, revenue elements per job, on-time performance, callback rates, graphic comparison of time clocked-in-on-each-job as compared to time punched-in-on-TimeCard.
Evaluate performance of office persons.
Evaluate clients, especially the larger ones such as warranty clients and other third parties, as to profitability, burdens imposed, etc.
Evaluate overall company performance, including aspects such as quality-of-service, customer-satisfaction, average margins, total revenues, etc.
Evaluate effectiveness (relative and absolute) of each advertising method and particular.
The visibility as created by these insights helps you better guide employees toward improved performance where needed, better reward, make better decision regarding to take the company, etc.
Intra-Office Communication: an internal mail system that works within the application itself; accommodates communication between both office person and technicians.
Employee TimeCard and payroll functions.
Integrated backup systems (along with mechanisms to accommodate fast recovery after system failure), user-defined access control (i.e., you can limit the actions each user may perform), tracking of what each user does, accommodation for remote access, etc.
Policing and accountability systems: the system watches your back for you, monitoring a plethora of functions and systems, so you don’t have to.
Direct and Targeted Marketing: system accommodates sending solicitations (email or snail-mail) on almost any basis wanted (e.g., service recently performed, customer owns a particular category of machine, customer purchased a particular category of part, etc.).