Communicating with patients by e-mail REST 5114: Introduction to Computing Instructors: Titus Schleyer, Heiko Spallek E-mail is ... … somewhere between letter-writing and talking. … more spontaneous than letter-writing. … less private than postal mail or telephone calls.
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REST 5114: Introduction to Computing
Instructors: Titus Schleyer, Heiko Spallek
… somewhere between letter-writing and talking.
… more spontaneous than letter-writing.
… less private than postal mail or telephone calls.
… creates a written record.
… is useful for information a patient would have to remember.
… is self-documenting.
… is used by 113M Americans1.
… is used by 8M Americans for communication with health professionals2.
… double-check the “To:” line.
… assure that the recipient can easily communicate with you or your designee.
… use private (v. work) e-mail address for patient when possible.
… inform patients about privacy issues.
… use minimum necessary information (HIPAA).
"Your message has been received by Dr. Leslie Smith. I will attempt to process your request- within one business day. If you need immediate assistance, please call Pat, my assistant, at 444-555-6666.“