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The Listening Age. Putting engagement into practice through social media. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Perspective. Biography Participant observer Critical Sociological. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Inspiration.

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The listening age
The Listening Age

  • Putting engagement into practice through social media

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Perspective
Perspective

  • Biography

  • Participant observer

  • Critical

  • Sociological

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Inspiration
Inspiration

  • The Social construction of reality

  • The Support Economy

  • The Age of Heretics

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Social reality
Social reality

  • Peter Berger & Thomas Luckmann

  • Knowledge and language

  • Objective reality

  • Social media redefines social reality

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Support economy
Support economy

  • Shoshana Zuboff & James Maxmin

  • New breed of individuals

  • Self authoring

  • The institutional chasm

  • Social media bridges the chasm

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Age of heretics
Age of heretics

  • Art Kleiner

  • Heretic as visionary

  • We are all trapped

  • Heretics free us

  • Social media - You are not alone

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Synergy
Synergy

  • We can build our world

  • We can engage together

  • We are not alone

  • Social media is our weapon

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


The problem
The problem

  • Agencies are trapped

  • Citizens are uncertain

  • Employees are uncertain

  • Fear and doubt are rife

  • Spin is endemic

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Agency community
Agency & Community

  • Citizens are engaging already

  • Public servants are not

  • Perceived powerlessness rules

  • Citizens are cynical

  • So there is a chasm to cross

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Organisational comfort

  • Corporate listening

  • Fight the FUDS

  • Enlighten corporate areas

  • Inspire leadership

  • Harness heretics

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Building competence
Building competence

  • Individuals are - sort of

  • Agencies are not

  • Build the groundswell

  • Greater depth

  • Another chasm to cross

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Organisational culture
Organisational culture

  • Current approach is hierarchical

  • Behaviouralism rules

  • Bolstered by managerialism

  • Rightly viewed with cynicism

  • Yet another chasm

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Beyond culture
Beyond culture

  • People build culture

  • Intuition works

  • Organisations are social

  • People talk

  • Social media rocks

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


So where are we
So where are we?

  • We have a vision

  • We have a map

  • We have smart tools

  • We don’t have a market

  • So we don’t have passengers

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


Crossing the chasms
Crossing the chasms

  • Allow direct engagement

  • Rise of the heretics

  • Allow unstructured engagement

  • Democratise culture change

  • Establish a social ecology

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


And if we don t
And if we don’t?

  • Loss of trust

  • Disengagement

  • Mediocrity

  • Declining ability to deliver

  • A dark age public service

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


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