Performance and quality improvement pqi
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Performance and Quality Improvement (PQI). How PQI is approached at Catholic Charities of Buffalo, NY. Culture of Improvement. Embrace a culture of a ‘learning organization’ Committed leadership Strategic priorities guide PQI program Devoting resources.

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Performance and Quality Improvement (PQI)

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Performance and quality improvement pqi

Performance and Quality Improvement (PQI)

How PQI is approached at

Catholic Charities of Buffalo, NY


Performance and quality improvement pqi

Culture of Improvement

  • Embrace a culture of a ‘learning organization’

  • Committed leadership

  • Strategic priorities guide PQI program

  • Devoting resources


Performance and quality improvement pqi

Guiding Principles/ Core Values of Quality Improvement (QI)

  • The customer, both external & internal, comes first.

  • All work is part of a process.

  • Quality improvement never ends.

  • Prevention is achieved through planning.

  • Quality happens through people.


Performance and quality improvement pqi

Planning

  • PQI Planning

  • Create a PQI infrastructure – attached

  • Quality is everyone’s job; Involve everyone


Performance and quality improvement pqi

Choose measures, tools, methods, etc.

  • Chose what to measure, select indicators, identify tools, define data sources.

  • Measures include service & management performance, program results, & client outcomes.

  • Stakeholders involved in process.


Performance and quality improvement pqi

Review findings & make changes

  • Staff & stakeholders review results and discuss findings.

  • Implement & monitor any recommended changes

  • Determine how well changes that have been made are working.


Performance and quality improvement pqi

Inform & educate staff & stakeholders

  • Inform and educate staff and stakeholders about the PQI program and it’s results.


Performance and quality improvement pqi

Some sample results using a structured CQI approach:

  • Chemical Dependency Program increased second clinic visit ‘show rate’ from 33% to 77%, increased revenue by 112% for 2nd visits.

  • Aging Services increased service utilization 64% and saved a $200,000 contract which was in jeopardy.

  • Adoption/ Foster/ Kinship Care & Mental Health collaboration reduced average wait times from 33 days to 11 days as well as increased referral satisfaction from 33% to 100%.


Performance and quality improvement pqi

  • Questions?

  • Want to be involved?

  • Contact Mike Venezia,

  • Director of Quality Improvement

  • [email protected] or

  • 716-218-1450 ext 298


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