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Performance and Quality Improvement (PQI). How PQI is approached at Catholic Charities of Buffalo, NY. Culture of Improvement. Embrace a culture of a ‘learning organization’ Committed leadership Strategic priorities guide PQI program Devoting resources.

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performance and quality improvement pqi

Performance and Quality Improvement (PQI)

How PQI is approached at

Catholic Charities of Buffalo, NY

slide2

Culture of Improvement

  • Embrace a culture of a ‘learning organization’
  • Committed leadership
  • Strategic priorities guide PQI program
  • Devoting resources
slide3

Guiding Principles/ Core Values of Quality Improvement (QI)

  • The customer, both external & internal, comes first.
  • All work is part of a process.
  • Quality improvement never ends.
  • Prevention is achieved through planning.
  • Quality happens through people.
slide4

Planning

  • PQI Planning
  • Create a PQI infrastructure – attached
  • Quality is everyone’s job; Involve everyone
slide6

Choose measures, tools, methods, etc.

  • Chose what to measure, select indicators, identify tools, define data sources.
  • Measures include service & management performance, program results, & client outcomes.
  • Stakeholders involved in process.
slide7

Review findings & make changes

  • Staff & stakeholders review results and discuss findings.
  • Implement & monitor any recommended changes
  • Determine how well changes that have been made are working.
slide8

Inform & educate staff & stakeholders

  • Inform and educate staff and stakeholders about the PQI program and it’s results.
slide10

Some sample results using a structured CQI approach:

  • Chemical Dependency Program increased second clinic visit ‘show rate’ from 33% to 77%, increased revenue by 112% for 2nd visits.
  • Aging Services increased service utilization 64% and saved a $200,000 contract which was in jeopardy.
  • Adoption/ Foster/ Kinship Care & Mental Health collaboration reduced average wait times from 33 days to 11 days as well as increased referral satisfaction from 33% to 100%.
slide11

Questions?

  • Want to be involved?
  • Contact Mike Venezia,
  • Director of Quality Improvement
  • [email protected] or
  • 716-218-1450 ext 298
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