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TIES Managed Services. TIES Conference 2011. Product Offerings TIES Conference 2011. IT Projects TIES Conference 2011. IT Projects. TIES Consulting - Virtual Systems Migrations. VMware, Design and Architect Microsoft Hyper-V, Design and Architect

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TIES Managed Services

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TIES Managed Services

TIES Conference 2011


Product Offerings

TIES Conference 2011


IT Projects

TIES Conference 2011


  • IT Projects

TIES Consulting - Virtual Systems Migrations

  • VMware, Design and Architect

  • Microsoft Hyper-V, Design and Architect

  • Migrate from physical environment to virtual environment P to V

    • (VMware and MS Hyper-V)

  • Upgrade virtual environment to new virtual environment versions


  • IT Projects

TIES Consulting - Systems Migrations

  • Microsoft, Design and Architect

  • Migrate from old versions of AD to new versions of AD

  • Migrate from old versions of Exchange to new versions of Exchange

  • Migrate from Novel eDirectory to Microsoft AD

  • Migrate from Novell GroupWise to Microsoft Exchange


  • IT Projects

TIES Consulting - Systems Migrations

  • Novell Design and Architect

  • Novell Support and Upgrades

  • Server and SAN hardware upgrades


  • IT Projects

TIES Consulting IT Projects - Network

  • Network Design and Architect

  • Network Upgrades

  • Firewall Upgrades

  • Wireless Install and Upgrades


  • IT Projects

TIES Project Portal Available

  • Track Project Status

    • Seamless two-way communication

    • When tasks are scheduled

    • What‘s Due and when

    • Reduce calls and emails


Emergency Services

TIES Conference 2011


Emergency Repair

  • Emergency Services

  • Virus Removal

  • Hardware Repair

  • Repair Servers

  • Replace Switches and Configuration

  • Troubleshoot Wireless Infrastructure


ServiceDesk

TIES Conference 2011


Service Desk

  • Talk to a Real Person

  • Certified

  • 7:00 am to 5:00 pm

  • Answering service after hours

  • Service Desk


TIES Portal Customer Based Service Desk Ticketing Solution

  • An Employee Access Portal

    • gives any employee in your organization the ability to directly submit service requests

  • Service-Desksoftware

    • Your internal IT staff can use to create, manage and resolve all of your service issues

  • Create and escalate Support Requests to TIES Service Desk

  • Comprehensive service-activity reports

    • At-a-glance visibility into the entire process

  • Service Desk


StaffSupport

TIES Conference 2011


TIES Consulting Offerings – Staff Support

  • Staff Supplementation

  • Project Management

  • Assessment/Needs Analysis

  • LAN/WAN/WLAN Design and Implementation and Troubleshooting

  • Strategic IT Guidance

  • Backup and Disaster Recovery Strategy

  • Wireless Solutions and Security

  • Automating the User Creation in Active Directory

  • Staff Support


Audits

TIES Conference 2011


TIES Consulting Offerings - Audits

  • Network

  • Wireless

  • Server

  • Security

  • Staff

  • Audits


Audits

  • Audits


Audits

  • Audits


Audits

  • Audits


Audits

  • Audits


ManagedServices

TIES Conference 2011


TIES Managed Hosted Environment

  • Managed Services

  • Server Hosting

  • TIES Care

  • CIO in a Box

  • Migration Services

    • From old servers to TIES Hosted Environment


Server Hosting

  • Managed Services

  • TIES will maintain server hardware

    • Linux

      • Moodle and Drupal Hosting

    • Hosted Microsoft

      • Microsoft Active Directory Servers

      • Microsoft Active Directory Services

        • Exchange

    • Built in redundancy

    • Vastly improve uptime


Some Reasons to upgrade Server hardware

  • Managed Services

  • Current servers may be out of warranty

  • Extending warranty can be expensive

  • Servers may be over 3 years old

  • Long term outages could happen if server Hardware fails

  • Parts may not be readily available for existing servers

  • No redundancy for server outage


TIES Care Services

  • Managed Services

  • 24x7x365 Remote Monitoring and Management

    • 8x5 Help Desk remediation

  • Patch Management

    • Only tested applicable patches

  • Automatic Quarterly Reporting


Hosted At TIES Data Center

  • Managed Services

  • Remote Backup

  • Email Archiving

  • Web Content Filtering

  • Spam Filtering


Remote backup solution

  • Managed Services

  • Microsoft

  • Linux Servers

  • Apple Servers

  • File recovery tested and monitored

  • Offsite storage at TIES facilities


Email archive

  • Managed Services

  • 3 year archive of email

  • Searchable

  • Confidential


Firewall management

  • Managed Services

  • Hosted at TIES

  • Remote Management

  • Patch IOS

  • Setup NATs

  • Backup configuration


Introductions

  • Managed Services

  • Mark Gamelin 651.999.6220

    • TIES Consulting Systems Manager

    • [email protected]

  • Jeff Carstensen 651.999.6215

    • TIES Account Manager

    • [email protected]

  • Mike Gibbons 651.999.6228

    • TIES Systems Consultant

    • [email protected]

  • Mike Ockenga 651-999-6219

    • Operations Manager

    • [email protected]


smarTIES Booth (Greenway)

  • Sign up for 15 session on any IT topic

  • 2:00 pm to 4:00 pm Today

  • 9:00 am to 11:00 am Tuesday

  • 2:00 pm to 4:00 pm Tuesday

  • Free to conference attendees


Give Away

  • Managed Services

  • Free Standard Microsoft Active Directory Assessment


Questions:

  • Managed Services


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