Fritz Heidenreich President Heidenreich Innovations LLC fritz@heidenreich +1.203.413.2030

1. INTERTANKO North American Panel April 27th, 2010 Stamford, CT Fritz Heidenreich President Heidenreich Innovations LLC fritz@heidenreich.net +1.203.413.2030

2. Q88.com Stats Launched 2001 450+ ship owners / technical managers 6,000+ vessels

3. Clients

4. Terminal Vetting Database - Issue • Not all terminals are as good as your ship • Ship Shore Interface Critical period • Risk increased by poor terminal safety

5. Terminal Vetting Database - Idea • The vetting process has improved the safety of ships. • Why not try this on terminals as well?

6. Terminal Vetting Database - Process • Check earlier Terminal reports before you arrive • Submit a Terminal report after you leave

7. Terminal Vetting Database - Follow Up • Follow up on issues with the terminal (if needed) • The Intertanko Vetting Committee can be tasked to follow up with any “problem terminals” not responding to Owner’s observations

8. Terminal Vetting Database - The Aim • Enhance safety at the terminals • Maintain industry safety record • We try to do this in a win-win fashion, cooperatively with the terminal representatives.

9. Terminal Vetting Database - The Form • One Page • User Friendly • Scores: 1 – 5 • 5: Excellent • 4: Above Average • 3: Average • 2: Below Average • 1: Unacceptable • Comments required forall low scores (1 or 2)

10. Terminal Vetting Database - The Form

11. Terminal Vetting Database - The Form

12. Terminal Vetting Database - Stats • 5,000+ active reports • 1,100+ terminals covering 1,700+ berths

13. Terminal Vetting Database - Reporting • Information is confidential • Terminal notified and asked to provide comments within 30 days • INTERTANKO and the TVD Working Group Chairman receive “low score” alerts. • INTERTANKO's Vetting Committee regularly discusses selected Terminal Vetting Reports (TVRs) as part of its bi-annual meetings.

14. Terminal Vetting Database - Access • Access to the system is controlled by INTERTANKO • As of 2010, access granted to all interested parties • Ship owners • Terminal operators • Flag state • Port authorities • Port state

15. INTERTANKO Accouncement INTERTANKO's Terminal Vetting Database broadens its access (Published: Feb 05, 2010) Access to INTERTANKO's Terminal Vetting Database (TVD) is now available to those who are tanker owners/operators, terminal owners/operators, PSC authorities and others with a legitimate interest in improving safety, but who are not Members or Associate Members of the Association. Access to the TVD continues to remain free of charge, although access still requires agreement and compliance with the TVD's terms and conditions of use. We believe that such broadened access to the TVD will be to the benefit of all with an active interest in improving the safety of the vessel at the ship shore interface.

16. Terminal Vetting Database - Demo DEMO

31. Terminal Vetting Database - Future • Ability for ship owner to enter comments about low rating received. • Ability to email TVR's from the web site • Charting of Results • Notify the vessel when the terminal has entered comments for the submitted report. • Export reports to Excel • Berth restrictions

32. Questions? Thank You Fritz Heidenreich President Heidenreich Innovations LLC fritz@heidenreich.net +1.203.413.2030

33. Testimonials “Q88.com allows us to create questionnaires for our vessels quickly and easily. A great benefit to us is that OCIMF HVPQ can be imported and exported between the two websites. It has been a real pleasure to work with the extremely kind, helpful, quick and efficient support team at Q88 as they answer all of our questions by telephone and email and respond to our requests.” “Thank you for your patience and professionalism in explaining and stepping us through the various tools available through Q88. The section of Q88 that allows us to scan in our vessel certificates has saved us time in completing Terminal questionnaires.” “BP Shipping use and rely on Q88 as an important and indispensible tool for their commercial operation of their controlled fleet of vessels. The support department at Q88 have also provided excellent assistance to some of our newer Time Charter owners in correctly utilizing the system. BP Shipping highly values the relationship with Q88 team.” “Maersk Tankers benefits on an everyday basis from the many helpful functions that Q88.com provides. All our vessels are registered in the Q88 database, meaning that we are able to share information regarding vetting and questionnaires with our commercial departments. This reduces the amount of interaction needed between the vetting department and the commercial departments. Also, we are able to share information with various partners by granting access to each others vessels to the other party. Q88 offers a great help in filling in the many, various questionnaires that are needed for trading a tanker vessel today. By uploading the vessel's standard information contained in the vessel's Harmonized Vessel Particulars Questionnaire, most of a questionnaire can be filled out for us by the computer system. This saves vast amounts of time for us in the day-to-day work. A questionnaire that can take hours to fill in from scratch will be dealt with in 10-15 minutes.”

34. Testimonials (Cont) “I really enjoy the services provided by Q88.com. Your staff is always very friendly and helpful. I thing by using your database almost everyday, the input of our fleet details is growing constantly and this helps us in the future to get these annoying questionnaires completed always a little faster.” “Q88.com has provided the ideal solution to the ever increasing demands placed on our operations staff for the reliable and accurate completion of commercial questionnaires. We are also able to easily handle a frequently changing fleet profile by quickly establishing a large information source for the vessels we operate. The product is frequently enhanced to provide extra tools for our busy operations department and any support required is effective and readily available. An excellent product that has saved us countless hours and undoubtedly made our operation more efficient.” “Q88.com is very flexible, user-friendly and allows some individuality to the records. Customer service is very good - answers to queries are swift and pleasantly handled. Q88.com helps us to keep better control of Certification, VPQ's, vetting inspections and has a useful link to the USCG site for COCs, etc. Overall satisfaction with the web site and service is very high.” “I just like to say that Q88 is such a good tool for us Ship-Owners. Before we had to use Friday nights and sometimes Saturdays filling in all kind of different questionnaires. The questionnaire requests seemed always to come when you where getting ready for the weekend. It could be hard to get all the information that various oil-companies where asking for. Also the way the different questions where asked, could be confusing. It was very time consuming. It could take hours to fill in some of the questionnaire. Then Q88 came along and gave us a tool that makes our day so much easier. The thing we have to do is to upload the HVPQ every 3-4 months. All the questionnaires will be linked to this HVPQ, and in few minutes we can create a questionnaire based on the answers from the HVPQ. Q88 do not rest there. Last but not least, should there be any questions reg. Q88 it is never hard to get into contact with them. They are always eager to help out. Q88 makes the world a better place.”