Satellite Phone Training

1. Satellite Phone Training

2. Check the Antenna • Take holster off phone if applicable • Verify antenna is completely inserted • To insert antenna slot: • Hold antenna button atop phone while inserting antenna • Release button to lock antenna into place NOTE: Antenna must be completely inserted It is completely inserted when antenna easily locks/snaps/clicks into the 95° position to either left or right

3. Usage of Antenna • When talking on the phone, antenna should be vertical with ground • Keep in mind if you rotate satellite antenna down, your call will be dropped • Make sure antenna has and maintains “line of sight”

4. Iridium 9505A Phone Legend

5. Full “Line of Site” • For OPTIMAL performance, the antenna must be able to “see” the entire sky • Nearby tall buildings or similar structures, heavily leafed trees, mountains, etc. can degrade performance if they block signal between equipment’s antenna and satellites

6. Signal Strength • 5 bars are ideal on the signal strength indicator • Signal strength indicator will fluctuate in normal cases • If no or continued low signal check your “line of sight”

7. Dialing Patterns:iridium U.S. landline or another iridium sat phone • Fully extend phone antenna straight up so it has a clear 360° view of the sky • Turn phone on and allow time for full signal strength and registration to process • Dialing sequence: [00] [country code] [area code][local number] to U.S. 00 1 480 857 6656 to another iridium sat phone 00 8816 xxx xxxx • Press green “OK” button • You will hear several beeps and then ringing before connection

8. Dialing Patterns:U.S. landline iridium phone • Make sure you have long-distance international dialing capabilities from your landline • Dialing sequence: [011] [8816] [xxx] [xxxx]

9. Answering Calls • Phone is on & antenna is fully extended • The phone rings and/or vibrates, the status indicator light will also be alternating red & green • When ‘Call, Answer?’ is in display, press the OK button • You will see ‘Connected’

10. Answering Calls, Con’t. • Phone is on & antenna is stowed • Phone chirps up to 3 times to alert you of an incoming call • Phone displays “Call Attempt” • YOU MUST rotate and fully extend antenna quickly to receive call • You will see “Iridium Call Attempt”, DO NOT attempt to answer until phone rings or vibrates • When phone does ring or vibrate you will see “Call, Answer?” in display, press “OK” button • You will see “Connected”

11. End a Call • After a few seconds during a call you will see “End Call?” • At anytime during a call, you can press “OK” to end the call.

12. Voicemail First-Use Setup • It is necessary to set this up while phone is registered – meaning you will have to be outside or connected with external antenna • Press the “Message Button”, it will state ‘Call Voicemail?’, press ‘OK’ • It will display your satellite phone number, press ‘OK’ • Display will state ‘Calling’ • Your call will be forwarded to your voicemail box, press * to interrupt the greeting and then enter the last seven digits [8816 224 26802] of your sat phone number and follow the set-up guide

13. Checking Voicemail • Press “message key” • Select “Call Voicemail” Press “OK” • The satellite phone number will appear (e.g.+881631459782) and “Call?” Press “OK” • Interrupt voicemail greeting by pressing ‘*’ –or-automated menu will ask for password • Wait for prompt to enter password – the last seven digits of your satellite phone number

14. Other • Charging the phone • Car antennae

15. Support Howard Tiemann Government Account Manager • Toll free: 1-800-211-2575 howard.tiemann@satcomglobal.com • Technical Support • Toll free: 1-877-223-5075 • Intl: +44-1722-420-750 • Iridium phone: 7750 • www.satcomglobal.com