Living larger taking your killer app beyond libraries
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Living Larger : Taking Your Killer App Beyond Libraries. Eloisa Gomez Borah and Tim Carlson [email protected] [email protected] UCLA Anderson School of Management University of California, Los Angeles. How Software Moves to Libraries.

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Living Larger : Taking Your Killer App Beyond Libraries

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Living larger taking your killer app beyond libraries

Living Larger:Taking Your Killer App Beyond Libraries

Eloisa Gomez Borah and Tim Carlson

[email protected] [email protected]

UCLA Anderson School of Management

University of California, Los Angeles


How software moves to libraries

How Software Moves to Libraries

Non-Library Library

DBMS OPACS

Call Center Software Chat Reference

Source: Continuity,00 vol.9 #3, Autumn 2005


Not the usual story

Not The Usual Story

Library Non-Library

eLibrarian AskMe Manager

Best Practice

VRD 2001

Syllabus 2005

Student Affairs

FEMBA

eLibrarian

eLibrarian 2.0

AskMe Manager

EMMI

EMBA

AMR

2000

2001

2004

2006

2007

2005


How askme manager works

How AskMe Manager Works

http://www.anderson.ucla.edu/x16380.xml


Functions processes

Functions & Processes

  • User Authentication: Name & Email

  • Auto selects request form

  • Auto-populated Course List

  • Auto-assigns Work Shifts

  • Unified or Shared Workspace

  • Requestor-selected Categories

  • Auto-populated Knowledge Base

  • Recommender System using KB

  • Response & Survey

  • Reminders and Reports


Designed for portability scalability

Designed for Portability + Scalability

  • Infrastructure

    • Perl/UNIX/SQL Server

  • Database Design

    • Organization Code

    • Tables: categories, survey questions, responders

  • Configuration Table

  • Page Header and Footer: function calls

  • Separate Layers: visual, logical, data


A look under the hood

A Look Under the Hood

  • Sample URL

    • -www.anderson.ucla.edu/apps/library/elibrarian/ref_asst_initiate.cgi?org_code=Z6

  • Configuration table

  • <use_survey>

  • A1 1

  • .

  • .

  • Z5 1

  • Z6 0

  • </use_survey >

  • Org_code and Config table fetch

  • $org_code=param('org_code');

  • $system_title = $config_values{'system_title'}->{$org_code};

  • $use_survey = $config_values{‘use_survey'}->{$org_code};

  • Database Query

  • SELECT elib_category_type,

  • category_description

  • FROM $database..elib_category_types

  • WHERE organization_code= \'$org_code\‘


Rollouts beyond library to date

Rollouts (Beyond Library) To Date

AMR(thesis project) Jul 2006

Student Affairs Oct 2006

EMMI (executive seminars) Oct 2006

Fully Employed MBA (admissions) Jan 2007

Executive MBA (admissions) Feb 2007

Undergrad Accounting Sep 2007


Differences motivation

Differences / Motivation

  • Community Building

  • Marketing

  • Requestor History

  • Privacy Issues

  • Ready reference versus research strategies

  • Internal versus external search and questioning

  • Volunteer teams versus paid staff

  • Scheduled staffing versus unscheduled

  • Anonymity versus visibility

  • Anderson strategic initiatives

  • Questions versus categories

  • Survey versus Non-survey


Adoption success factors

Adoption Success Factors

  • Provided solutions for a problem at hand:

    • Facing high volume of information requests

    • Email-based systems subject to junk mail

  • Improved operations:

    • Provided metrics and management reports

    • Enhanced image for their tech-savvy clients

  • Previous adoption by same management


Factors in non adoption

Factors in Non-Adoption

  • Perceived to be less personal than email

  • Overhead of adopting a new system and change to current business practices.

  • Concern about support levels for ‘free’ software

  • Not fitting business needs


What we would have done different

What we would have done different

  • Learn-from-our-experience

  • Forks in the Road

  • Options and Our Decisions

    • Library Rollout options

    • Cross discipline rollout options

    • Anderson Edge decision

  • Unforeseen Hurdles


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