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Ophthalmic Payments National User Group Meeting 21 st February 2013

Ophthalmic Payments National User Group Meeting 21 st February 2013. Service Report Mark Hillman Service Delivery Manager. Covering:. Service Level Agreement (SLA) targets SLA achievement. SLA Targets. 98% of reported support calls to be responded to within target

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Ophthalmic Payments National User Group Meeting 21 st February 2013

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  1. Ophthalmic PaymentsNational User Group Meeting21st February 2013 Service Report Mark Hillman Service Delivery Manager

  2. Covering: • Service Level Agreement (SLA) targets • SLA achievement

  3. SLA Targets 98% of reported support calls to be responded to within target 90% of reported support calls to be resolved within the target

  4. SLA achievement statistics

  5. Contact details • Mark HillmanService Delivery ManagerSystems and Service Delivery directorateNHS Connecting for Health01527 58240807747 024160mark.hillman@nhs.nethttp://www.connectingforhealth.nhs.uk

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