Strategic Partnership in Crisis. Dexter Whitfield Centre for Public Services May 2005. Methodology. Analysis of information on the SSP held by the Bedfordshire County Council UNISON branch.
Strategic Partnership in Crisis
Centre for Public Services
Service delivery problems
Customer Contact Centre and SAP implemented
Annual Audit and Inspection Letter, District Audit, January 2005.
Comprehensive Performance Assessment, 2004, Audit Commission.
Original UNISON position:
Advantages - builds council capacity, minimises risk and reliance on one contractor, better employment conditions, greater staff involvement, phased process learning lessons as it progresses.