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Consult21

Consult21. Systems & Process Working Group 19th October 2005. Welcome. Agenda. Introduction, Scope & Actions from previous meeting (Graham Crane/Nancy Saunders/Tim Short)

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Consult21

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  1. Consult21 Systems & Process Working Group 19th October 2005 Welcome

  2. Agenda • Introduction, Scope & Actions from previous meeting (Graham Crane/Nancy Saunders/Tim Short) • Process Experts Co-Chairs (identify experts across relevant product sets to work on the elements of the process flow) • ToRs for sub-groups Co-Chairs (flesh out straw men that will have been created in advance) • IT Interface Experts Co-Chairs (identify experts to work on agreeing the standards for the IT interface (s) • Roadmap Feedback All • Review BT (Tim Short) 14.00-14.30 14.30-14.45 14.45-15.40 15.40-16.10 16.10-16.30 16.30-16.45

  3. 1. Introduction • Expanded the scope of the Systems Workgroup to include processes • Now need to go to the next level of detail to provide the standards for process and systems interface development for 21CN and beyond. • Propose not to define a single process that will work across all relevant products in the individual product groups - (which would only exacerbate the current silo problem) • Propose to break down the process flow into individual elements then each element can be agreed within a working group of experts across all the relevant products. • We have created a "straw man" of the process flow and a suggestion as to how to carve it up into “bite” size chunks. • We have with the other workgroup co-chairs started to understand what the various workgroups do and how they will work together

  4. Co-ChairCo-ordination Consult21 Working Group Structure Commercial Group Steering Board To be a co-ordination and escalation point Contract Group Communications To keep end users informed • Legacy • To clear the way for tomorrow • Products - VIEC • Billing • etc NGN Product Groups Broadband Line Access Interconnect & Portfolio Point to Point Futures • Implementation & Migration • To make tomorrow happen • Trials • Operational Planning • Implementation Architecture & Framework Systems & Processes Network Network Hooks Red = Physical Working Group

  5. Implementation & Migration Group Commercial Group New products Changes, etc Product Group { Submit SOR BT Product Development Confirm, Standards, Process, etc conform & review & improve standards Requirements/ Clarification Build into BT architecture, roadmaps, components, governance, etc Submit SoR to resolve Any issues 3 5 7 6 4 8 2 1 Develop: Principles Standards Governance Frameworks Capabilities Networks Group UK Standards Align/ Develop Systems & Processes Group Workgroup Roles & Inter-working See notes

  6. Systems & Process Work Group Dependencies • Aim • To create principles, standards, frameworks etc that govern the development and implementation of networks and systems • Input • Draft principles / comments / agreement • Product requirements requests for clarification • New/change products compliance • Output / Timelines / Milestones • Principles – April 05 • Standards/frameworks agreed – tba • Alignment with UK standards - tba • Clarification of requests - ongoing • Conformance & standards etc - ongoing • Review & improvement of principles, etc – ongoing • Measures / CSF • Agreed principles, frameworks, standards, etc • Conforming products Industry/Customers/Steering Group Product Teams Product/System/network Teams Draft

  7. Process Experts Co-Chairs (identify experts across relevant product sets to work on the elements of the process flow)Mark Gray

  8. Generic Process Flow Sell Service Supply Service Use Service Obtain Payment Trouble to Repair Delivery timeline From an opportunity To a confirmed order From a confirmedorder To an establishedservice From the start of a transaction To the end of a transaction From Payment due To Payment confirmed From identifying or predicting a problem To the Problem resolved • What they want • Where they want it • Order validation • Physical and logical fulfilment • Order changes and cancellations • Operating the service • What has been charged for • What charging rates have been used • Pro-active detection • User reported problems • Diagnostics • Jeopardy management TBA TBA TBA TBA • Interface Standards • Interface Points • Interface Specifications • Interface KPI’s, SLA’s, etc • Technical & Business Support (Design/Impl)

  9. Systems Actions – Derrick Evans

  10. Technology Standards • ISO 15000-1: ebXML Collaborative Partner Profile Agreement • http://www.ebxml.org/specs/ebcpp-2.0.pdf • ISO 15000-2: ebXML Messaging Service Specification • http://www.ebxml.org/specs/ebMS2.pdf • Also possibly • OASIS ebXML ebBP Business process Specification Schema • http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=ebxml-bp • OASIS Unviversal Business Language UBL • http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=ubl

  11. Scope

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