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AMDOCS: A Place to Grow New Employee Presentation. Fiscal Year 2013. Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!. Market Leader.

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AMDOCS: A Place to Grow New Employee Presentation

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Amdocs a place to grow new employee presentation

AMDOCS: A Place to Grow New Employee Presentation

Fiscal Year 2013


Welcome and congratulations on your new career with amdocs we look forward to partnering with you

Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!


Market leader

Market Leader

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.


Amdocs strategy

Amdocs Strategy

Do more in the Connected World

CES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the most advanced business and operational support systems, service delivery platforms, proven services, and deep communications expertise to enable service providers and their customers to do more in the connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.

Drive Experience

Differentiating through a unique, real-time customer experience

Run Leaner

Embracing lean and agile operations

Expand Quicker

Realizing the connected life opportunity


Stability reduced risk for our customers

StabilityReduced Risk for our Customers

  • Market Leader

    • #1 provider of software & services to communication service providers

  • Strong revenue growth and operating margins

    • $3.2 B revenue*

    • $404 M operating income*

    • More than 19,000 employees

  • Strong position for ongoing investment

    • Excellent cash and short term investment position

    • $1.17B*

  • Global Presence: Revenue by Region

    • 73% North America, 13% Europe, 14% ROW (Revenue)

    • More than 19,000 employees and customers in over 60 countries

    • Development & support centers:Canada, Cyprus, India, Ireland, Israel, and the USA


Amdocs history highly focused successful business strategy

Amdocs HistoryHighly-focused Successful Business Strategy

2005

Acquire DST INNOVIS,& Enter BroadbandCable & Satellite Market

2011

Acquire BridgewaterExpand Leadership indata and network monetization

2001

Acquire Clarify& Enter CRM Market

2009

Acquire jNetX &Expand Leadership inthe Service Delivery Platform Market

2005

Acquire LongshineIT Co. LTD. & EnterChinese Market

2007

Acquire SigValueExpansion intoGrowth Markets

1998

IPO (NYSE:DOX)

1982

2011

2010

Acquired Streamezzo mobile internet application

1982

Founded – Focuson DirectoryPublishing Systems

2008

Acquire ChangingWorlds& Expand Leadership inPersonalization & Portal Market

2004

Acquire XACCT &Enter Mediation Market

2006

Acquire Qpass Inc.,& Enter DigitalCommerce Market

2010

Acquire MX Telecom & expand leadership in OpenMarket business

1999

Acquire ITDS &Enter ManagedServices Market

2006

Acquire CramerSystems Group Limited& Enter OSS Market

2008

Acquire Jacobs Rimell& Expand Leadership inBroadband Cable Industry


Amdocs global leadership partial customer list

Amdocs Global LeadershipPartial Customer List

Serving Nearly 90% of the Service Providers on Fortune Magazines Global 500


Amdocs employee values

Amdocs Employee Values


Human resources

Human Resources


Vacation

Vacation

Annual vacation is quoted in your offer letter

  • Vacation is accrued on a monthly basis

  • Vacation accrual begins at the time of hire and accrues on a monthly basis

  • Vacation accrual continues to roll over each year, with a cap of 30 days

  • 10 days = 7.5hrs monthly 15 days = 11.3hrs monthly 20 days = 15hrs monthly

  • Vacation Balance

  • Vacation balances are updated end of each month

  • May be viewed anytime through Employee Self Service – My Benefits

  • Once employee reaches 30 days of accrued vacation the accumulation of days will stop. Accumulation of additional vacation days will recommence once vacation days have been utilized so that the balance drops below 30 days by the use of vacation


Sick time

Sick Time

  • Sick Days - for the use of illness or medical purposes

  • 15 days per calendar year – Jan. 1st to Dec. 31st

    • Days are prorated based on date of hire for 1st year

    • No Roll Over

    • No payout of sick days at time of separation

    • Within the 15 days of sick time, 6 days may be used to care for an immediate family

    • member (spouse, parent or child) each year


Holidays

Holidays

Full-time employees who work at least 30 hours per week are eligible for

9 paid holidays in each calendar year.

Holidays observed are generally as follows. (please note that holidays may vary based on location)


Additional hr programs

Additional HR Programs

  • Employee Referral Program

    • Bonus for technical hires for entry level and up to VP

  • Personal Events Recognition

    • Marriages

      • 5 days special vacation

      • Separate from annual vacation accrual

    • May be used up to 6 months after wedding date

      • Gift Check for $125

      • Request gift check after wedding date with online forms on Portal

      • Payment will be separate deposit on the following payroll cycle

    • Births and Adoptions

      • 2 days special vacation – fathers only

      • Separate from annual vacation accrual

    • Should be used at time of birth

      • Gift Check for $90

      • Request gift check after date of birth with online forms on Portal

      • Payment will be separate deposit on the following payroll cycle


Miscellaneous

Miscellaneous

Paychecks

  • Paid semi-monthly on the 15th and last day of each month. If these days fall on a weekend or holiday you are paid the business day prior.

  • Can be direct deposited into multiple accounts.

    Dress Code

  • Dress code will vary by customer site and location.

  • Please confirm the dress code for your site with your manager.

    Work Hours

  • Company standard is 40 working hours + 5 hours for lunch = 45/week total

    (* this could vary by your site and project)

    ID Badges required for entry and visible at all times.


Ethics hotline harassment prevention fair treatment policy

Ethics Hotline Harassment Prevention/Fair Treatment Policy

Ethics Hotline

Amdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with management, but rather is to be used as a secondary resource should an employee wish to report an incident but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of interest, embezzlement, and fraudulent activity.

For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct policy.

Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1

Ethics Hotline - Dial 888-458-6375 (Toll-free)

Harassment Prevention/Fair Treatment Policy

Amdocs is committed to providing a work environment free of unlawful harassment and intimidation.

Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or any

other basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate this

policy. Amdocs believes treating each other respectfully is essential to maintaining a productive work

environment.

Amdocs will not permit any retaliation or adverse consequences against an employee who complains of

harassment or other employment discrimination.


Reporting and complaint procedure open door policy

Reporting and Complaint ProcedureOpen Door Policy

  • Reporting and Complaint Procedure

    • Report all incidents to the direct supervisor, who is required to contact Human Resources.

    • If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she should

    • contact the higher-level manager or the Human Resources Business Partner.

    • More information on the Complaint Procedure can be located in the Employee Information Manual.

    • Link to the Employee Information Manual

    • http://amdocsportal/C5/C3/US%20Employee%20Handbook/default.aspx

  • Open Door Policy

    • Amdocs has an "open door policy.” If you have a job-related problem, question or complaint, you should discuss it with your supervisor or Human Resources.

    • If the discussion with your supervisor does not answer your questions or resolve the matter to your satisfaction, you may then present your complaint, orally or in writing, to the next level of management or Human Resources.

    • When the issue personally involves the supervisor or manager with whom you would ordinarily discuss a problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.

    • Difficulties in using this open door policy should be brought to the attention of the Human Resources.


Environmental health and safety

Environmental Health and Safety

  • To provide a safe and secure environment, encompassing our business, our premises, our employees and all those we come into contact with.

  • To provide a safe and healthy workplace by promoting high levels of physical and mental well-being and preventing occupational illness.

    • Amdocs is prepared to respond to various emergencies:

      EvacuationFire

      Medical Security

      UtilitiesWeather

      Amdocs Safety and Security information can be found on the intranet home page.

      Questions about Safety contact the Facility Supervisor at your location


Workplace technology

Workplace Technology


Email account information

Email Account Information

  • Amdocs Mailbox

  • All Amdocs employees receive an Amdocs mailbox

    • Two email addresses are created

    • [email protected]

    • [email protected]

  • Employees located at customer sites

    • Request an email link setup to combine to customer site email ex:[email protected]

      • Open a help desk ticket through Global Support

  • Amdocs Portal – Global Support – IT- NT & Email – Mailbox Email

  • Level 4 “forward my email to customer site”

  • Level 5 “more than 3 months”

  • CONTINUE – complete questions bottom of form – SUBMIT

    • http://helpdesk/Pages/Service.aspx?ClassificationId=2433

    • Employees B4 & above may not request link due to security reasons.

    • Employees may NOT forward email to other outside addresses such as [email protected]


  • Digipass rsa token secure id

    Digipass RSA Token (Secure ID)

    • Digipass RSA Secure ID Device

    • Is used to generate a unique password during the authentication process when accessing the Amdocs network from a remote location.

      • The Digipass RSA Secure ID device generates a unique one-time password each time you enter the associated PIN number.

      • The password is valid for only 30 seconds.

      • If your connection fails or you were unable to enter the password within 30 seconds, you must generate a new password by re-entering the 4 digit PIN you received with the device.


    Amdocs portal amdocs worldwide news updated daily

    Amdocs Portal Amdocs Worldwide News – updated daily

    LINKS TO:

    Human Resources

    Employee Self Service

    Global Support

    Learning Services

    Work Hours

    Travel – Finance

    Industry News

    Phonebook …..

    Portal includes a multitude of

    Amdocs products, services and tools with ongoing new resources available.

    • How to connect:

    • Amdocs Offices – click on internet explorer . Portal is home page

    • Customer Site Locations – connect through “Webgate”


    Webgate connection

    Webgate Connection

    • Connect to Webgate via: http://webgate.amdocs.com

    • Open Internet Explorer and go to Help - About Internet Explorer to verify that you are running version 6.0 or higher. Please request an upgrade, if needed

    • Choose North America

    • Enter your Digipass username and 6-digit generated Digipass password

    • Click on the Check NT password link

    • Enter your Amdocs NT username and NT password

    • Access any of the other available links using your Amdocs NT username and new password(ntnet\username)


    Human resources north america portal process support tools

    Human Resources North America PortalProcess Support & Tools

    Links to:

    Benefits, Policies, Services,

    Values, and much more….


    Hrps clarity helpdesk services

    HRPS Clarity – Helpdesk Services

    * Have a question for Human Resources? Open a HR Helpdesk ticket here


    Employee self service

    Employee Self Service

    • Common Links:

    • Update My Details

    • address, phones,

    • family status, bank

    • account

    • My Benefits

    • vacation Balance

    • In Town Expenses

    • online expense

    • reporting

    • Human Resources

    • HR portal welcome

    • page

    • Work Hours

    • timesheet reporting

    • Online Forms

    • Learning Services

    • Some of the functions are only

    • available on Amdocs

    • computers.


    Amdocs learning services

    Amdocs Learning Services


    It helpdesk and contacts

    IT - Helpdesk and Contacts

    Available 24 hours a day, 7 days a week

    Many IT services (new PC, DISA account, software request, etc.) may also be

    requested by submitting an Amdocs IT form via online forms.

    You will be requested to provide your Amdocs Employee ID # and project billing code when calling the Amdocs Help Desk.


    Work hours time reporting

    Work Hours(Time Reporting)


    Work hours system

    Work Hours System

    • All amdocs employees record their work hours

    • within the Work Hours (WH) system.

    • Using this system, you are able to record your:

      • Daily hours present

      • Time spent on projects and tasks

      • Absence hours

      • Vacation time

    • Using this System, the company is able to:

      • Track and maintain integrity of customer invoices

      • Manage project work plans and progress

      • Analyze employee presence and absence hours


    Accessing the work hours wh system

    Accessing the Work Hours “WH” System

    • Employees accessing the Amdocs network via RAS/VPN/LAN connection:

      • Open Internet Explorer

      • Access the amdocs Intranet portal page: http://amdocsportalna

      • Click on the Work Hours link

    • Employees located at a customer site and accessing the amdocs network via the Amdocs WebGate site:

      • Open Internet Explorer and connect to the amdocs WebGate page: http://webgate.amdocs.com

      • Enter your Digipass token username and password

      • Click on the WH Reporting system link

      • Enter your amdocs NT username, password, and domain


    Work hours time reporting1

    Work Hours – Time Reporting

    • Timesheet Reporting

    • Opens to your name and id

    • TS Reporting - record daily hours

    • WH eLearning and User Guides

    • Reports

    • Need Help – “Open here WH ticket”


    Work hours time reporting2

    Work Hours Time Reporting

    • Presence Hours

    • Enter hours present based on a 24 hour clock.

    • Reporting & Codes

    • Enter your work and/or absence codes along with the total number of hours (manager will provide project’s reporting code).

    • Approvals

    • Click Save and Approve.

    • Enter your NT User Name and password as your approval.

    • Your timesheet will then be sent to your manager for final approval

    • IMPORTANT

    • COMPLETE and SAVE WEEKLY

    Employee name


    Amdocs travel

    Amdocs Travel


    Amdocs travel arrangements all business expenses

    Amdocs Travel ArrangementsAll Business Expenses

    • Travel Arrangements

    • Employee submits a completed travel request on-line at least 10 business days prior to travel commencing

    • Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings

    • Travelers will receive email with travel itineraries , confirmation information and assigned travel number

    • The Travel department handles all air, hotel, car and train reservations.

    • Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS:

    • http://amdocsportal/C9/C6/Home/default.aspx

    • All Business Expenses

    • All expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.

    • IN-TOWN EXPENSES – cell phone, mileage, etc.

    • Complete in-town expense report online through Employee Self Service.

    • TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number.

    • Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.

    • Attach all relevant receipts to on-line expense reports. If need assistance please contact:

    • http://helpdesk/client/centers/others/finance/finance.htm


    Amdocs finance

    Amdocs Finance


    American express cards

    American Express Cards

    • Employees are to place all business travel and entertainment expenses (which are reimbursable by Amdocs) on their American Express Corporate Card.

    • To request a Corporate Card, complete the forms located on the St Louis Finance Portal: http://stlaks1/sites/finance/stl/

    • US Employees

      • Corporate Credit Card Terms - Review of terms and conditions

      • Corporate Card Application

      • Non US Citizen Form (complete only if not a US citizens)

      • Employee Agreement

    • Employee completes forms and sends to manager for approval and signature

    • Employee submits completed forms to _NA Credit Cards for processing

    • Amdocs does not guarantee an employee will be issued a Corporate Card

      • American Express reviews employee’s personal credit history to determine eligibility

    • Amdocs does not pay employee’s American Express Corporate Card balances

      • It is employee’s responsibility to submit an expense report for reimbursement and pay their Corporate Card balance on a timely basis

    • Amdocs will not reimburse the employee for Membership Rewards Programs


    Invoices and expense reports

    Invoices and Expense Reports

    ForExternal queries (Amdocs suppliers) regarding Invoice or Payment status,

    Please email the Accounts Payable Helpdesk at [email protected]

    Submission of new invoices should be sent directly to [email protected]

    Please keep in mind our SLA response time is 2 Working Days

    For Internal queries (Amdocs employees) relating to supplier queries or expense

    reimbursements, please raise a call by clicking on the following link:

    http://helpdesk/client/centers/others/finance/finance.htm

    You can use this site to:

    • Raise InternalAccounts Payable queries

    • Familiarize yourself with the structure of our team

    • Learn the processes/services supported by our team

      Please keep in mind our SLA response time is 2 Working Days


    Contact information

    Contact Information

    • Life Cycle Team – HRPS Specialists

    • North America Professional Services

    • NA HRPS Website

    • Fax: 314-212-7505

    • Payroll Team

    • Stephanie Robinson [email protected]

    • Amy Hanna [email protected]

    • Daniela Egidi [email protected]

    • Fax: 214-212-7222

    • Benefits Team

      • Email: [email protected]

      • Toll Free:866-406-8003

      • Fax: 314-212-8359


    Thank you

    Thank You!


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