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Service Tracking v 3.0

Service Tracking v 3.0. 2012. 06. ECC. Service Tracking v 3.0. Major Change. Code master (all codes are the same as G-CIC code) In/Out warranty field Extended Warranty pack DTV and NPC field Delivery fields (Carry In) Parts Pending putRepairStatus new fields Contact permission.

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Service Tracking v 3.0

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  1. Service Tracking v 3.0 2012. 06 ECC

  2. Service Tracking v 3.0 Major Change Code master (all codes are the same as G-CIC code) In/Out warranty field Extended Warranty pack DTV and NPC field Delivery fields (Carry In) Parts Pending putRepairStatus new fields Contact permission Issues

  3. Service Tracking v 3.0 Service Type CODE • Mainly service type should be IH, CI and PS • V3.0 only allow new service type

  4. Service Tracking v 3.0 STATUS CODE - SVC Tracking Version 3.0 only allowed new code

  5. Service Tracking v 3.0 REASON CODE - [ST015 ] Acknowledge

  6. Service Tracking v 3.0 REASON CODE – [ST025] Engineer assign

  7. Service Tracking v 3.0 REASON CODE - [ST030] Pending

  8. Service Tracking v 3.0 REASON CODE - [ST035] Completion

  9. Service Tracking v 3.0 REASON CODE – [ST040] Delivery

  10. Service Tracking v 3.0 REASON CODE - [ST051] or [ST052] Cancellation

  11. Service Tracking v 3.0 JOB_TYPE CODE - JOB_TYPE

  12. Service Tracking v 3.0 Cancellation acknowledge of putServiceResponse - If a service request is cancelled by call centre agency with customer request V2.0 : The service request is just cancelled and is not provided to ASC. ASC just wait for the product V3.0 : Cancelled data will be downloaded to ASC with TR_STATUS ST052 in getServiceRequest Response Cancellation Acknowledge <?xml version="1.0" encoding="UTF-8"?> <ASC_JOB_REQUEST> <JOB_REQUEST> <COMPANY>C460</COMPANY> <JOB_TYPE>PCA</JOB_TYPE> <REQUESTER>1000001</REQUESTER> <TR_NO>4000000000</TR_NO> <JOB_NO>1000001_000001</JOB_NO> </JOB_REQUEST> </ASC_JOB_REQUEST> E

  13. Service Tracking v 3.0 Data transmission order START CC create new Service Order. ST010 Assigned to Service Centre getServiceRequest ST015 Acknowledged putServiceResponse putRepairStatus ST015 Acknowledged [HAZ08] Product received ST025 Engineer Assigned ST030 Pending (Optional) ST035 Repair Completed ST052 ‘Repair Cancelled ST040 Repaired Goods Despatched END Connect to Warranty Labour claim

  14. Service Tracking v 3.0 Data transmission order START Customer bring a defect product to ASC directly ST010 Assigned to Service Centre putServiceRequest putRepairStatus ST015 Acknowledged [HAZ08] Product received ST025 Engineer Assigned ST030 Pending ST035 Repair Completed ST052 ‘Repair Cancelled ST040 Repaired Goods Despatched END Connect to Warranty Labour claim

  15. Service Tracking v 3.0 Delivery fields Added Delivery fields (putServiceRequest, CI & PS) : V3 only The date & time when customer leave its defect product to shop or dealer The date & time when Logistics pick up the defect product from shop or dealer Logistics’ identification job no If logistics drop defect products to logistics hub The date & time when Logistics picks up the defect products from its hub

  16. Service Tracking v 3.0 In-Out of warranty In – Out of warranty field (getServiceRequest, putServiceRequest, putRepairStatus)

  17. Service Tracking v 3.0 Extended warranty Pack info Added Pack information (getServiceRequest response) : V3 only

  18. Service Tracking v 3.0 DTV, NPC field Added DTV and NPC fields (getServiceRequest) V3 only

  19. Service Tracking v 3.0 Delivery fields Added Delivery fields (putRepairStatus, CI & PS) : V3 only Delivery starting date and time Logistics’ identification job no The date & time when shop received the repaired product The date & time when customer received the repaired product

  20. Service Tracking v 3.0 Part Pending Part Pending logic HP040 part not available(Samsung) : PART_NO mandatory HPZ02 part ordered : PARTS_ORDER_NO, PART_NO, PART_QTY, SO_ITEM mandatory Samsung’s order confirmation number (SalesOrderNumber of part order response)

  21. Service Tracking v 3.0 Part Pending (Continue) PartOrder putRepairStatus 1069820813 1069820813 P : part is not used, still pending U : part is used Web Service GSPN 1069820813

  22. Service Tracking v 3.0 New fields in putRepairStatus Added fields of putRepairStatus ENG_ASSIGN_DATE, ENG_ASSIGN_TIME, VISIT_DATE, VISIT_TIME ENGINEER_CODE should be used the code which is registered in GSPN ENG_ASSIFN_DATE >= the data uploading date In Home, VISIT_DATE and VISIT_TIME are mandatory Technical issue RMA NO When change from In-warranty to Out of warranty, the reason should be provided VOID1 : Impack DamageVOID2 : Liquid DamageVOID3 : Phon LockVOID4 : Overseas Model

  23. Service Tracking v 3.0 Contact permission Customer’s contact permission Contact permission of the Customer 1 : Allowed 2 : Disallowed 3 : Check Permission (default) When contact = “1” 1 : Marketing 2 : SVC Campaign 3 : Both

  24. Service Tracking v 3.0 Contact permission Customer’s contact tracking permission - The field is only used for giving the service request and updated SVC information to customer New fields E : E-mail F : Fax S : SMS T : Telephone EF : E-mail/Fax ES : E-mail/SMS ET : E-mail/Telephone FS : Fax/SMS FT : FaxTelephone ST : SMS/ Telephone EFS : E-mail/Fax/SMS EFT : E-mail/Fax/Telephone EST : E-mail/SMS/Telephone EFST : E-mail/Fax/SMS/Telephone

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