Using the telephone
This presentation is the property of its rightful owner.
Sponsored Links
1 / 10

USING THE TELEPHONE PowerPoint PPT Presentation


  • 95 Views
  • Uploaded on
  • Presentation posted in: General

USING THE TELEPHONE. OBJECTIVES…. By the end of this session you will learn…. Common expressions used when talking on the telephone. EXPRESSIONS USED WHILE SPEAKING ON THE PHONE…. Hello Good Morning this is _______ how may I assist you? Is Ms. _________ there?

Download Presentation

USING THE TELEPHONE

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Using the telephone

USING THE TELEPHONE


Objectives

OBJECTIVES…

By the end of this session you will learn….

  • Common expressions used when talking on the telephone.


Expressions used while speaking on the phone

EXPRESSIONS USED WHILE SPEAKING ON THE PHONE…

  • Hello

  • Good Morning this is _______ how may I assist you?

  • Is Ms. _________ there?

  • I’ll transfer you, please hold

  • I would like to speak with Mr. ____________

  • I will put you through

  • May I speak to your General Manager?

  • I’m sorry he is not in the office at the moment would you like to leave a message?

  • I will call back

  • Hi this is _____________ I am returning your call


Leaving and taking a message

LEAVING AND TAKING A MESSAGE…

There will be times when you will have to take or leave a message as the person you are trying to contact or perhaps a guest is trying to contact someone may not be in.

Expressions used for taking a message….

  • May I take a message?

  • Could you give him a message please?

  • Do you mind taking a message?

    Expressions used for leaving a message…

  • May I leave a message?

  • Would you like to leave a message?

  • I can leave him a message if you like.


Other common expressions used on the phone

OTHER COMMON EXPRESSIONS USED ON THE PHONE…

  • May I ask who’s calling?

  • Mrs._________ is not in at the moment.

  • Do you know when he/she might return?

  • Could I have your name and number (or room number)?

  • How do you spell your name please?

  • What is the best time to return your call?

  • What is the best time to call Mr. ___________

  • Can you ask them to call me back on my cell phone


Phone conversations

PHONE CONVERSATIONS…

FOOD AND BEVERAGE STAFF

Staff: Good evening, Fusions Restaurant.

Guest: Yes I would like to make a reservation for Saturday night.

Staff: Of course Sir, what time would you like?

Guest: 7:30.

Staff: Would you prefer inside or outside dining?

Guest: Outside, if available.

Staff: I’m sorry, we’re all booked at that time for outside seating, but there

is seating inside if you like.

Guest: Inside is OK then, but could we get a table by a window?

Staff: Of course Sir. Could I have your name please?

Guest: Kevin Clarkson.

Staff: OK Mr. Clarkson, we have you booked for inside dining at 7:30

Saturday Evening. See you then.

Guest: Thank you, good bye.


Phone conversations1

PHONE CONVERSATIONS…

Front Desk Staff

Staff: Reception. How can I assist you?

Guest: Yes, this is Mrs. Trump in room 301. I’d like to

arrange a boat tour for tomorrow

Staff: Certainly ma’am. When would you like to go?

Guest: Lunch Time?

Staff: Would you also like me to arrange a picnic hamper

for you?

Guest: Yes that would be great, if it’s not too much trouble.

Staff: No trouble at all ma’am. If you could meet at

Reception tomorrow 12pm your tour guide will be waiting for

you.

Guest: Sounds great. I’ll see you then. Thank you.

Staff: Have a great tour tomorrow. Goodbye.


Role play

ROLE PLAY

  • In pairs you are to perform a role play using the handouts given to you.

  • You will take it in turns of being the caller and the callee, leaving and taking messages

Message Memo

Date: ________ Time: ________

To: __________________________________

From: _______________________________

Message: ____________________________

______________________________________

Caller’s phone number: _________________


Answers to worksheet

ANSWERS TO WORKSHEET

  • Good morning. How may I assist you?

  • Yes, I want to speak to your manager please. 

  • Please hold the line, I’ll connect you. 

  • I’m sorry sir, but Mr. Trump is out of the office at the moment. Can I take a message?

  • Yes, I would like to make an appointment for Wednesday .

  • May I ask who is calling?

  • Yes, I’m calling to find out what time the Breakfast buffet closes.

  • Thankyou for calling VAVC. Your call is very important to us. However, all our lines are busy at the moment. Please wait for the next available operator. We will be with you in less than one minute.

  • Mr. Swanson is not available at the moment can I have your number so that he can return your call.

  • I’m sorry, you must have the wrong number.


Using the telephone

THANK YOU FOR CALLING,

HAVE A GREAT DAY!


  • Login