USING THE TELEPHONE. OBJECTIVES…. By the end of this session you will learn…. Common expressions used when talking on the telephone. EXPRESSIONS USED WHILE SPEAKING ON THE PHONE…. Hello Good Morning this is _______ how may I assist you? Is Ms. _________ there?
By the end of this session you will learn….
There will be times when you will have to take or leave a message as the person you are trying to contact or perhaps a guest is trying to contact someone may not be in.
Expressions used for taking a message….
Expressions used for leaving a message…
FOOD AND BEVERAGE STAFF
Staff: Good evening, Fusions Restaurant.
Guest: Yes I would like to make a reservation for Saturday night.
Staff: Of course Sir, what time would you like?
Staff: Would you prefer inside or outside dining?
Guest: Outside, if available.
Staff: I’m sorry, we’re all booked at that time for outside seating, but there
is seating inside if you like.
Guest: Inside is OK then, but could we get a table by a window?
Staff: Of course Sir. Could I have your name please?
Guest: Kevin Clarkson.
Staff: OK Mr. Clarkson, we have you booked for inside dining at 7:30
Saturday Evening. See you then.
Guest: Thank you, good bye.
Front Desk Staff
Staff: Reception. How can I assist you?
Guest: Yes, this is Mrs. Trump in room 301. I’d like to
arrange a boat tour for tomorrow
Staff: Certainly ma’am. When would you like to go?
Guest: Lunch Time?
Staff: Would you also like me to arrange a picnic hamper
Guest: Yes that would be great, if it’s not too much trouble.
Staff: No trouble at all ma’am. If you could meet at
Reception tomorrow 12pm your tour guide will be waiting for
Guest: Sounds great. I’ll see you then. Thank you.
Staff: Have a great tour tomorrow. Goodbye.
Date: ________ Time: ________
Caller’s phone number: _________________
HAVE A GREAT DAY!